Airbnb host check out demands - AIBU to ignore

Appreciate I’ve come late to this but the heating situation, and their response to it, was unacceptable and I would give them hell over that. Hope the weather will warm up? Cheeky effers.

But I would be an absolute angel over the other stuff so as to give your complaint more weight. With your 3 star review it sounds like you’ve got the right idea.

To pps, 12 degrees at night might be ok if it’s warmer during the day, but if the weather isn’t great and the heating isn’t working, you end up cold all the time you’re in the property. I don’t think that temperature is acceptable and warrants a complaint.

Regarding mattress protectors, I can see the case for changing them fairly often and based on what condition they are in when properties are vacated. But at home, if you even bother with them, they surely only need changing about 4 times a year unless we are talking about small kids

And floor crumbs and dust is the cleaning part of air bnbs. We pay a cleaning fee for that.

Air bnbs can be more expensive than hotels. Hotels usually offer lots of deals below their normal room rate.
I agree people should not leave rubbish all round the place. But it is a business, you have to treat it emotionally like that, not like your own home.
I do not care what rules airbnbs have about cleaning or using the house as long as they are in the listings.

@judgementfail out of interest, do you provide the "breakfast" part of the AirBnB?

And do you have any ides why do most (IME) not provide it?

Thanks

The funny part is the hotels are NOT 5x airbnb anymore...

It’s not a hotel, it’s self catering…clue is in the name …so DIY of course you should strip the beds, empty the rubbish and leave the place how you found it. If you don’t want to be bothered book a hotel next time and pay 5 x the price!

Well, I've no idea what the arrangement was – maybe she took a longer lunch than usual, maybe she had someone else coming to work with her. The place was certainly squeaky-clean when we arrived.
It's hardly the point anyway; my point was that a window that seems to be a bit long/end a bit late might do so for a good reason.

I thought everyone stripped the beds anyway. I even do it in hotels.

RTT

Stripping beds and taking out your own rubbish has been normal for decades in holiday lets. So yes, YABU!

@MarkWithaC A lunchbreak for one person is not enough time to give a place a proper clean. That is change the beds, put out clean towels, quick hoover and a very quick wipe clean window.

We always strip the beds, leave used towels and bedding together, tidy, empty bins and make sure it’s as tidy as we found it, it’s just basic good manners and consideration but we are tidy at home.

I think the whole attitude of we’ve paid enough… they mortgage, insurance, utilities will be costing a fortune, if you don’t like the price then don’t book but don’t leave it messy in retaliation.

This is not normal. This is the sign of a cheeky owner who does not want to pay cleaners.

Oh, that's shite.

We were ‘fortunate’ that we happened to see a rat trying to get into the house - he lived in the BBQ so we had a strong case to say we were pissed off as we had photos - got a £500 refund but it was a lost holiday as we couldn’t relax! Apparently he is allowed cameras for security purposes…

Did you get a response and solution? The only reasonable thing would for the host to get rid of the cameras or not be allowed to use Airbnb any more.

We raised it with air bnb ‘luxe’ as the cameras were invasive. We have teen girls that didn’t love them

I'm actually completely happy to water plants, although I prefer it if it's in the listing so I know in advance, and I always assume shoes aren't allowed in the property (I'm shoes-off at home and I don't feel relaxed if I've got them on indoors). I also stayed in one place with a wet room-style shower where they asked us to use a squeegee on the floor after showering. Fair enough.
But seven pages is very excessive, as is the special bags, how to wash individual items, coasters etc.

And the cameras I hope you left a factually informative review and feedback.

I once stayed somewhere with seven pages of instructions including - cleaning the glass shower surround after use with window wiper things, water plants (!) ridiculous list of recycling way beyond what we do at home, list of rules about shoe wearing (not allowed) bedding to be stripped put in special bags labelled coordination and carried down two flights of stairs to the front door 🤨each bed! There were five in total.
washing instructions for individual pieces of crockery and cutlery. Warnings that coasters must be used at all times everywhere or a fine will be issued or repairs bill for any damage whatever was greater. There were cameras everywhere outside but pointed towards the house which were creepy and made us feel ‘watched’ all of the time.

They provided beds but just with a cotton sheet! So if we wanted duvets we had to make them up ourselves. Used food in the freezer and cupboard 🤢

Dreadful experience!

I don't mind this (your own experience notwithstanding – that's obviously not acceptable).

The window gives cleaners and owners time to sort out any nasty surprises they might find. And I stayed somewhere a while ago where the host did her own post-stay cleaning, in her lunchbreak from work, so couldn't come to the flat until a certain time of day ie she needed until 3 or 4pm or whatever it was.

But, again, why should a cleaner in this scenario not have time to do a thorough job in the first place? It just sounds like owners are trying to minimise the cleaners' time spent in the place and therefore minimise what they pay them.

I've always stripped beds in self catering, also means unused bedding doesn't have to be washed again, same as emptying bins & putting dishes in dishwasher. I don't do other tidying. However, I've not got kids, and there are only 2 of us, so far less hassle than with kids. On the plus, if you're the person after me, the cleaner will have time to clean more thoroughly. If they didn't say & especially if there are kids, then leaving is fine.

I totally agree! Stayed at an airbnb property recently with those times. It was a 2 night break, cleaning fee £65 (it was a small chalet so wouldn’t have taken hours to clean). It actually wasn't that clean when we arrived - cobwebs on ceiling, sweet wrappers under bed etc.

I usually strip beds when I go away but this time I decided not to in protest! I did wipe surfaces and empty bins though, so wasn’t a full on protest!

My comprehension is fine, although thank you for the snotty comment.
Your comprehension, though...

I said 'Airbnb owners'. I didn't say 'you'. For even more clarity, though, I'll reword and expand: I think everyone using Airbnb should have to put in their listing the exact details of what if any cleaning and tidying they expect guests to do.
Separately, I think it's a bit passive-aggressive of you – here I AM talking about you – to not give instructions, but then say you appreciate it if guests do some of the cleaning work themselves. And by inference that you prefer those guests to ones who haven't read your mind or don't think cleaning is part of the deal when you've paid for a holiday.

And if your cleaners sometimes don't have time to do a full deep clean because they have to do other cleaning tasks, then clearly you need to either make it very clear to guests what cleaning they should do, or allow your cleaners more time (and therefore pay them more) to do it all.