Airbnb host check out demands - AIBU to ignore

360 replies

Senseonhorizons · 12/04/2024 08:17

Been staying in Airbnb for last 3 nights, out of many, many we have stayed in this is our worst experience. There are lots of positives about the place, however it is f'ing freezing. Non functional heating on one floor so bedrooms were 12 degrees and we were all so cold in the night and now are ill, may or may not be connected.

I did contact host re heating on arrival and was given a load of instructions that don't work.

I have now received list of tasks to do on check out, none mentioned in property listing. They include stripping off beds and taking all sheets and towels downstairs, emptying bins in kitchen and bathrooms and taking to bins half way down the lane.

I feel like f'off do it yourself. We paid enough for the place. I know people did it in covid with sheets etc, but there is absolutely no reason to now

AIBU to ignore their demands?

OP posts:

Nagado · 12/04/2024 08:26

Did you contact them again and tell them that their instructions hadn’t worked and it was still too cold?

I think taking the rubbish out is part and parcel of staying in any accommodation that isn’t a hotel. I wouldn’t strip the beds (I don’t want to know if I’ve been sleeping on stains etc) but I would empty the bins, make sure everything else was clean and tidy etc. If I didn’t want to do that, I’d stay in a hotel.

ViaRia01 · 12/04/2024 08:24

Seems like two separate issues. Emptying bins and stripping beds is standard, even before covid, for self catering.

I would have an issue with the heating but it’s tricky to complain now that your stay is over. Did you go back to the host when the instructions didn’t work? Did they offer to come and help out?

GiantRoadPuzzle · 12/04/2024 08:24

I’d strip bedding but leave it upstairs, and empty bins but not wheel down the lane.

I think that is the basics and would look petty if you didn’t, and equally petty if they complained you didn’t take the bins down the lane etc.

Id get onto AirBnB about a partial refund for the heating and leave a 3 star review if not sorted satisfactorily.

Dareisayiseethesunshine · 12/04/2024 08:22

Don't risk yourself getting a negative rating.

Catza · 12/04/2024 08:22

I always strip the beds and empty the bins. This is just good manners.
I run and Airbnb myself and while I don't give instructions to my guests, it is always very appreciated if they can leave the place tidy-ish as this means the cleaners can spend their time doing an extra deep clean.

Bananas2 · 12/04/2024 08:21

Hmmm tough one as its annoying with the cold rooms etc but stripping the beds and emptying the bins are 2 things I've always done when staying in self catering accommodation. I wouldn't go as far to hoover the floors or clean the bathrooms but I always strip the beds, pile all towels in one of the baths/showers, empty all the bins and wipe down the kitchen/oven. I feel this is basic standards how if expect a rental to be left.

FunLurker · 12/04/2024 08:21

If your paying a additional cleaning cost then I don't think your unreasonable. I always put dirty towels in bath or on shower room floors. I never strip the beds. I do dispose of the rubbish but normally the day/night before, I wouldn't go out especially for a few bits. I always wash up and wipe sides but that's just habbit.

sugarplum33 · 12/04/2024 08:21

I think those requests are pretty typical and refusing could cost you any deposit you've paid.

Ultimately the two issues are unconnected and refusing to follow their requests won't sort the heating problem, you need to raise that with them as a separate issue.

ThreePointOneFourOneFiveNine · 12/04/2024 08:21

Stripping beds and emptying bins seems like a pretty reasonable request to me. I'd be expecting a partial refund for the lack of heating though.

fieldsofbutterflies · 12/04/2024 08:18

I've always done this in any self-catered property including AirB&B's, and that was well before COVID too.

Unflip

1 2 ··· 10 11 12 13 14 15

Swipe left for the next trending thread