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Airbnb host check out demands - AIBU to ignore

360 replies

Senseonhorizons · 12/04/2024 08:17

Been staying in Airbnb for last 3 nights, out of many, many we have stayed in this is our worst experience. There are lots of positives about the place, however it is f'ing freezing. Non functional heating on one floor so bedrooms were 12 degrees and we were all so cold in the night and now are ill, may or may not be connected.

I did contact host re heating on arrival and was given a load of instructions that don't work.

I have now received list of tasks to do on check out, none mentioned in property listing. They include stripping off beds and taking all sheets and towels downstairs, emptying bins in kitchen and bathrooms and taking to bins half way down the lane.

I feel like f'off do it yourself. We paid enough for the place. I know people did it in covid with sheets etc, but there is absolutely no reason to now

AIBU to ignore their demands?

OP posts:
BeachBeerBbq · 12/04/2024 09:37

I think it's very much the same as if restaurant asked me to wash dishes I eat from...

graceinspace999 · 12/04/2024 09:36

ShowOfHands · 12/04/2024 09:31

We've just come back from 4 days in our favourite Airbnb. It's £95 a night for a 3 bedroom house (sleeps 6). It has a garden, parking, bathroom, shower room, books, board games, host always leaves wine or soft drinks and bakes brownies, well furnished, nice views, quiet. It's not only cheaper than the local Travelodge, it's so much better.

I don't mind a Travelodge (actually I do, I prefer Premier Inn as the children's beds are much more comfortable), but we've stayed in some brilliant Airbnbs, including railway cottages, shepherds huts, medieval houses and a treehouse.

It’s great you’ve found a good place that suits you and yours.

I usually go on walking holidays so just want somewhere to crash in the evenings with no hassle.

HeddaGarbled · 12/04/2024 09:35

I would never leave a self-catering property without emptying the bins and stripping the beds takes no time at all so wouldn’t object to doing that. The heating is a separate issue.

ButterCrackers · 12/04/2024 09:34

Just leave the place clean and tidy. Message to say that you had no heating and nothing was done to put that right.

ShowOfHands · 12/04/2024 09:31

graceinspace999 · 12/04/2024 09:21

One of the good things about being away is not having to clean.
I would never stay in an Airbnb - apart from contributing to the housing crisis they’re overpriced, cheeky to charge cleaning fee while expecting guests to clean? and nowhere near the good value and convenience as a basic travel lodge.

We've just come back from 4 days in our favourite Airbnb. It's £95 a night for a 3 bedroom house (sleeps 6). It has a garden, parking, bathroom, shower room, books, board games, host always leaves wine or soft drinks and bakes brownies, well furnished, nice views, quiet. It's not only cheaper than the local Travelodge, it's so much better.

I don't mind a Travelodge (actually I do, I prefer Premier Inn as the children's beds are much more comfortable), but we've stayed in some brilliant Airbnbs, including railway cottages, shepherds huts, medieval houses and a treehouse.

Abracadabra12345 · 12/04/2024 09:31

Honestly this is what puts me off self-catering accommodation and stay in hotels when possible

Haydenn · 12/04/2024 09:27

I do wish when hosts put this list of demands on guests - in the so called “welcome packs” (what a welcome!!) that people would photograph them and leave a copy in their reviews.

It is so frustrating when you are paying for accommodation, paying a hefty cleaning fee to then be expected to do a load of work yourself. If the hosts aren’t prepared to be transparent I wish the guests would let the next guests know.

No advice for you, I just get the frustration. Airbnb is nowhere near what it was

graceinspace999 · 12/04/2024 09:21

One of the good things about being away is not having to clean.
I would never stay in an Airbnb - apart from contributing to the housing crisis they’re overpriced, cheeky to charge cleaning fee while expecting guests to clean? and nowhere near the good value and convenience as a basic travel lodge.

GETTINGLIKEMYMOTHER · 12/04/2024 09:13

I would do as asked re bedding/bins, but then leave a bad review re the heating. Heating should just work - it shouldn’t need any complicated instructions, let alone needing to contact the owner.

BeachBeerBbq · 12/04/2024 09:11

This is why more people are returning to hotels. Airbnb hosts charge cleaning fee so like fuck would I be cleaning.

theresnolimits · 12/04/2024 09:07

I don’t mind emptying bins because they can get smelly. That a DH job. But I’d never strip beds.

We’re tidy people so never leave a mess as we hate living in it ourselves But I’m not a cleaner - I’ve paid for that.

Have literally used dozens of AirBnb, Vrbo, private rentals and have never had a bad review. This mythology about hoovering, washing floors etc has never affected me. And I’d never choose to be cramped into a small hotel room, having to sit in the bar for a drink, rather than spreading out in an Airbnb. But each to their own

The heating thing is a nightmare though and I’d have raised hell over that. Although I’ve had hotel problems too with noisy neighbours, bin emptying at 5am, noise from the bar/lift, charging me for other people’s drinks etcetc.

EauNeu · 12/04/2024 08:56

I would do it because Airbnb are bastards for claiming against you. They took money from me for a dispute, just claimed it from my bank and I couldn't get it reversed. I always warn people off Airbnb for this reason. I stay in hotels now.i dont go n on holiday to strip beds and schlep bin bags

Ginmonkeyagain · 12/04/2024 08:49

Stripping beds and emptying bins is standard in any holiday let.

Lack of heating sounds annoying but unless you have serious underlying health issues, no one is going to get ill because it is 12 degrees at night. Come on!

SundayTulips · 12/04/2024 08:47

If you’re paying a cleaning fee I wouldn’t do it. Especially since it wasn’t in the original listing. I’m sick of air bnb/holiday rental places charging you for cleaning and expecting you to do it yourself as well

Alwaysalwayscold · 12/04/2024 08:46

I've never stripped beds at anywhere I've stayed in my life. As for taking the bins out she's just a CF, especially when charging a cleaning fee.

JC89 · 12/04/2024 08:45

I would strip the beds if asked, but not otherwise.

None of the actions on the list sound unusual for an Airbnb but I thought they should tell you in the listing / when you book not when you are about to leave!

Senseonhorizons · 12/04/2024 08:35

I cba to request part refund either, I suspect its a lot of hassle

OP posts:
Senseonhorizons · 12/04/2024 08:33

In Airbnb there is always hefty cleaning fee..... so I'm already paying for it.

OP posts:
Senseonhorizons · 12/04/2024 08:33

We have stayed in what feels like coming towards 100 AirBnBs over the years and never been asked to do this, and have never done so. I always make the bed, as in folding it nicely, leave the place clean and have lots of good reviews all saying how clean we left the place and welcome back anytime, so if they want to give me a bad one I wouldn't really care.

I asked for additional heaters, they did not respond to that. Said hopefully weather outside would warm up. I could not be arsed to argue and brought hot bottles and dressing gown!

I will leave 3 star review, couldn't do lower as some parts of it are lovely, but people should know about heating situation

OP posts:
WonderingWanda · 12/04/2024 08:32

Those two requests are quite normal in lots of self catered accommodation including caravan parks and many air b n b's I've stayed in.

FranticHare · 12/04/2024 08:32

This is why I don’t use AirBnB’s. If I’m paying a sum of money to stay there, and it seems to be becoming more normal to also pay a cleaning fee on top, I do not want to spend my last hours away cleaning and scrubbing.

Yes of course leave everything neat and tidy, and either washing up done or running in the dishwasher. Check the toilet is clean. But I fail to see what I’m paying for when I’m doing everything else for them too.

Better off staying in a premier or somewhere.

theduchessofspork · 12/04/2024 08:30

If you want a refund on the heating / to be able to leave a bad review if you don’t, then do the things to avoid a bad review retaliation.

Generally I empty the kitchen bins, especially in summer, if they have food waste, because I wouldn’t want a cleaner coming in a day or two later to a stinky bin. I’d also wash up crockery and make sure there was nothing nasty to encounter in the bathroom. Generally I’d make sure the kitchen place was decently tidy. But that’s it.

I don’t empty other bins or strip beds because that’s part of the service and should be charged for (and usually is).

As a child I remember my mum and granny cleaning holiday cottages like crazy, so I think there’s a tradition of it, but that’s from a different era when women felt that creating a bit of mess reflected badly on them - it’s a business and cleaning is part of it.

Whatevershallidowithmylife · 12/04/2024 08:30

That seems standard to be honest. Heating not working is totally different but the temperature for sleeping in is fine.

Londonrach1 · 12/04/2024 08:29

Stripping the beds and emptying the bins are standard at any cottage rental

ivs · 12/04/2024 08:27

If it wasn't in the original agreement, then no.

They can't just add stuff as they feel like it.

I know at lot are saying, well its what you do, if it was specified before, then no problem, but it wasnt

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