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Airbnb host check out demands - AIBU to ignore

360 replies

Senseonhorizons · 12/04/2024 08:17

Been staying in Airbnb for last 3 nights, out of many, many we have stayed in this is our worst experience. There are lots of positives about the place, however it is f'ing freezing. Non functional heating on one floor so bedrooms were 12 degrees and we were all so cold in the night and now are ill, may or may not be connected.

I did contact host re heating on arrival and was given a load of instructions that don't work.

I have now received list of tasks to do on check out, none mentioned in property listing. They include stripping off beds and taking all sheets and towels downstairs, emptying bins in kitchen and bathrooms and taking to bins half way down the lane.

I feel like f'off do it yourself. We paid enough for the place. I know people did it in covid with sheets etc, but there is absolutely no reason to now

AIBU to ignore their demands?

OP posts:
Ginkypig · 12/04/2024 11:50

I stay in a place about once sometimes twice a year for a long weekend when I go to visit a friend who lives close by that asks the used beds to be stripped and the bins to be put in the outside bin.

the bins are on the driveway just outside though.

iv not really thought much about it to be honest!

it’s only ten or so minutes on top of the normal quick wipe of the kitchen bunkers and cleaning the morning cup I normally do when staying in a self catering place and the place is always spotless with a little welcome pack of treats. WITH WONDERFULLY WORKING HEATING 😉 so I don’t really mind.
the only thing that does annoy me about the place though is I have to be out by 10am but I suppose that’s personal preference.

if there were issues though (like you have had) I’d object on total CF reasons!

I will say though the heating is a separate issue that you should bring up a that’s not ok.

PickledPurplePickle · 12/04/2024 11:42

YABU these are all normal requests

Curtainsforus · 12/04/2024 11:36

enchantedsquirrelwood · 12/04/2024 09:55

depends if the OP can be bothered to stay in an AirBnB again I suppose!

We've had this debate before on here, and many AirBnB owners are unreasonable and demanding when it comes to what they expect their guests to do.

Especially as they are so expensive!

I'd much rather stay in a B&B or hotel.

I agree - we don't do Airbnb anymore - I don't trust their reviews.

Curtainsforus · 12/04/2024 11:34

Emptying bins is a cleaner job as is stripping beds. I leave the towels in the bath, clean the dishes, put rubbish in bins and that is what I see as enough.

judgementfail · 12/04/2024 11:28

I never ask my guests to strip beds. It seems somewhat demeaning.

Yes to the bins though as we only have a little slide out under sink bin. The bin is on the way to their car though so not much of a hardship and they can get pretty stinky quite soon.

As other have said the temperature and the checkout chores are not connected I'd be marking them down for the cold not the bins and bed strippage (which is still pretty standard)

User1979289 · 12/04/2024 11:19

When I had this I messaged back and said if the cleaning fee is fully refunded immediately I will do this, if not I will not and I will be leaving an honest review. They did not refund, I did not clean, they left me a 5star review.
These cheeky fuckers need to pay for cleaning if they charge for it.

Pasithean · 12/04/2024 11:14

You are BU using an airb&b.

Pinkdelight3 · 12/04/2024 11:10

Those are all pretty standard demands whatever your past experience. The heating is a separate matter.

Branleuse · 12/04/2024 10:55

Could you ask her if this is in lieu of the large cleaning fee, or do you have to clean it as well as pay for cleaning their property on top of the rental charge and despite the fact that the heating didn't work. Just checking, as it all seems a lot in the circumstances

PoppyCherryDog · 12/04/2024 10:54

I wouldn’t empty bins but I do always strip beds and leave the sheet ready to be cleaned and washed.

Andthereyougo · 12/04/2024 10:49

You don’t pay for cleaning and do it yourself . As long as you don’t leave dirty dishes, food and crumbs then that’s fine. I’d point out the cleaning fee to them.

Elphame · 12/04/2024 10:46

Senseonhorizons · 12/04/2024 08:17

Been staying in Airbnb for last 3 nights, out of many, many we have stayed in this is our worst experience. There are lots of positives about the place, however it is f'ing freezing. Non functional heating on one floor so bedrooms were 12 degrees and we were all so cold in the night and now are ill, may or may not be connected.

I did contact host re heating on arrival and was given a load of instructions that don't work.

I have now received list of tasks to do on check out, none mentioned in property listing. They include stripping off beds and taking all sheets and towels downstairs, emptying bins in kitchen and bathrooms and taking to bins half way down the lane.

I feel like f'off do it yourself. We paid enough for the place. I know people did it in covid with sheets etc, but there is absolutely no reason to now

AIBU to ignore their demands?

You sound the sort of guest that is better suited to a hotel

DowagerDuchess · 12/04/2024 10:43

Senseonhorizons · 12/04/2024 08:35

I cba to request part refund either, I suspect its a lot of hassle

It's not a hassle for the host to process a refund to you. It's 2-3 clicks in the app. Just remember that the host also pays airbnb fees so the value of the booking to them is a lot lower. (Where a guest pays £210 a night inc cleaning host receives £173). You can ask the host of a refund, if they decline you can refer it to airbnb support for resolution who will probably support you given you raised the issue at the beginning of the stay. Always communicate within the app so support can see the responses.

mitogoshi · 12/04/2024 10:28

Emptying bins has always been the case since I was a kid last century. Stripping the beds is a new one though, I used to be put all the towels in the bath though. One place we stopped asked us to put the towel wash on before leaving!

roses2 · 12/04/2024 10:16

My cleaner strips beds and empties bins. I don't understand why everyone who seems to let on airbnb has a cleaner that doesn't!

ns87 · 12/04/2024 10:11

I think they've asked quite normal things, that now seem unreasonable to you because you found their accommodating lacking.

enchantedsquirrelwood · 12/04/2024 09:55

Dareisayiseethesunshine · 12/04/2024 08:22

Don't risk yourself getting a negative rating.

depends if the OP can be bothered to stay in an AirBnB again I suppose!

We've had this debate before on here, and many AirBnB owners are unreasonable and demanding when it comes to what they expect their guests to do.

Especially as they are so expensive!

I'd much rather stay in a B&B or hotel.

determinedtomakethiswork · 12/04/2024 09:55

You shouldn't have to do any of those things if you are paying a cleaning fee. What do they think the fee is for? It's as a previous poster said, you wouldn't be asked to wash the dishes at a restaurant.

ShowOfHands · 12/04/2024 09:51

graceinspace999 · 12/04/2024 09:36

It’s great you’ve found a good place that suits you and yours.

I usually go on walking holidays so just want somewhere to crash in the evenings with no hassle.

When DH and I go alone, we want the same. We hike a lot and often just camp or stay in a youth hostel. However, with two DC both with underlying health conditions, Airbnbs can be an absolute godsend in terms of comfort, facilities and ability to cook/ relax. All sorts of accommodation have their place and while I agree about the housing crisis, they're not necessarily overpriced, v convenient and have lots of positives to recommend them. Just like places simply to crash have their positives.

DrinkFeckArseBrick · 12/04/2024 09:51

That sounds a fairly typical request for most holiday rentals I've stayed in

Dareisayiseethesunshine · 12/04/2024 09:47

I clean Airbnb places.. Personally I don't care how it is left.. It is my job to clean it!! Ime it would be appreciated not to find used condoms on top of an open bin though....

Mindymomo · 12/04/2024 09:47

If you don’t take sheets off, empty bins etc I expect they will charge you extra, which is annoying given they probably pay a cleaning company to come in. We always empty bins, put towels in one area altogether. I have taken sheets off in 2020, 4 beds took about 30 minutes and not something you want to be doing on last morning when you are busy packing up. I would definitely mention the heating in your review, there’s nothing worse than being cold.

Nevermindtheteacaps · 12/04/2024 09:40

ThreeEggOmlette · 12/04/2024 09:38

I wouldn't class 10 mins of stripping the beds and emptying a bin as 'spending hours of my holiday scrubbing' but there you go. I like to leave other people's homes tidy and reasonably clean. I'm the same in hotels though, I'd put the towels in the bath & leave the duvet turned back, it takes seconds.

As everyone else in the world has said, normal in a self catering let.

LOL

It's not someone's home, it's a business.

Nevermindtheteacaps · 12/04/2024 09:39

Stripping beds is NOT standard

Don't give in to greedy landlord demands. And leave a bad review mentioning the additional demands!

ThreeEggOmlette · 12/04/2024 09:38

I wouldn't class 10 mins of stripping the beds and emptying a bin as 'spending hours of my holiday scrubbing' but there you go. I like to leave other people's homes tidy and reasonably clean. I'm the same in hotels though, I'd put the towels in the bath & leave the duvet turned back, it takes seconds.

As everyone else in the world has said, normal in a self catering let.