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Airbnb host check out demands - AIBU to ignore

360 replies

Senseonhorizons · 12/04/2024 08:17

Been staying in Airbnb for last 3 nights, out of many, many we have stayed in this is our worst experience. There are lots of positives about the place, however it is f'ing freezing. Non functional heating on one floor so bedrooms were 12 degrees and we were all so cold in the night and now are ill, may or may not be connected.

I did contact host re heating on arrival and was given a load of instructions that don't work.

I have now received list of tasks to do on check out, none mentioned in property listing. They include stripping off beds and taking all sheets and towels downstairs, emptying bins in kitchen and bathrooms and taking to bins half way down the lane.

I feel like f'off do it yourself. We paid enough for the place. I know people did it in covid with sheets etc, but there is absolutely no reason to now

AIBU to ignore their demands?

OP posts:
TimeandMotion · 13/04/2024 09:06

Personally I find loading a dishwasher harder and more time-consuming than removing a sheet from a bed.

Making up a new bed is definitely housework. In some European Center Parcs you have to. We paid extra in ours to have the beds made up when we arrived.

NameChangedAgainn · 13/04/2024 09:04

TimeandMotion · 13/04/2024 08:48

Is stripping a bed doing housework though? It takes about a minute (and that’s only the pillowcases that slow things down).

I mean, obviously the same argument applies to a cleaner doing it, so I can see why people are a bit surprised at being asked to do it. However the downside of having to do it is so minimal it really is a non-issue.

Also, if you’re in an Air b and B you do have to do a bit of housework unless you think it’s OK to leave dirty dishes out on the worktops?

Stripping the bed is housework imo and not something I'm about to start doing on holiday, especially in an Air B&B where I'm already paying a cleaning fee.

I never make dishes in an Air B&B if there's no dishwasher, so no, I don't do dishes either.

Tempnamechng · 13/04/2024 09:00

It's the balance of not wanting to argue too much about the heating, because you don't want the stress of it to spoil your holiday.
As for changing beds. We stay in self-catering cottages, which are £2000 a week when we go during peak season. We always clean and tidy as we go as we want it nice for us whilst we are staying, but don't do anything other than a basic tidy when we leave. I don't mind doing bedding if asked, and will hoover if we take a dog. Out of the huge prices they charge for holiday cottages, I would expect them to be able to afford to pay a cleaner from the 10 - 3 changeover time.

Wexone · 13/04/2024 08:53

eatsleepfarmrepeat · 13/04/2024 07:58

I disagree with any business asking or making you do these things, but as with McDonald’s, there is no requirement on the customers to do these things, it’s just the right thing to do?

I’d never stay ANYWHERE and not strip the beds before I leave, I’m genuinely baffled people don’t do this.

Most cleaning companies charge a fixed rate for a holiday clean, regardless of whether the beds are already stripped so it’s hardly saving the owners money?

I do think people (perhaps exclusively on MN) just do not know how to behave.

travel every week for work have stayed in guests houses b+b hotels and air b and b - nearly 20 years now. never ever once stripped the bed. it's made up in morning don't leave a mess. it's not normal

TimeandMotion · 13/04/2024 08:48

Is stripping a bed doing housework though? It takes about a minute (and that’s only the pillowcases that slow things down).

I mean, obviously the same argument applies to a cleaner doing it, so I can see why people are a bit surprised at being asked to do it. However the downside of having to do it is so minimal it really is a non-issue.

Also, if you’re in an Air b and B you do have to do a bit of housework unless you think it’s OK to leave dirty dishes out on the worktops?

NameChangedAgainn · 13/04/2024 08:44

I've never been asked to strip beds or empty bins, I don't go on holiday to do housework. As it wasn't mentioned before booking, YANBU to ignore it. If

PuppyMonkey · 13/04/2024 08:33

These threads are always filled with people who claim stripping beds in a holiday home/Airbnb is standard and people who claim they’ve never stripped a bed in their life and what the hell are you talking about? I’ve found a mix of both and just do what is requested in the welcome pack or whatever.

It doesn’t sound like OP is being asked to move the main bins anywhere as PP suggested, she’s just being asked to empty the bin in the property and take it outside the the main bin which is apparently half way up a lane. I mean, I’m guessing it’s not THAT far away but who knows?

Definitely complain about the heating not working though.

Lulu1919 · 13/04/2024 08:29

I've always emptied bins.Kitchen bathroom etc
I always make sure all surfaces have had a wipe down
Anything we've moved..like bed cushions etc ( 🤢) I put back
Towels I've folded and placed neatly in the bath or shower
Always do last bit of washing up and drying and put away
Not stripped beds though

Strugglingtodomybest · 13/04/2024 08:19

I’d never stay ANYWHERE and not strip the beds before I leave, I’m genuinely baffled people don’t do this.

I'm genuinely baffled that you don't understand that when someone has paid £200+ for a room for the night, that price includes paying for a cleaner. Why would they do it themselves?

I've stayed in loads of B&Bs, Guesthouses, AirBnBs, hotels over the years and have never stripped a bed. I'm pretty sure, having watched too much 4 in a Bed, that most places wouldn't want you to get too close a look at the mattress or the bare duvet!

NelliePerf · 13/04/2024 08:19

I thought Airbnb places had such hefty cleaning fees as it was a way to get money that doesnt have a chunk sliced off it by Airbnb in the way that the actual rental prices do. It’s a way to dodge airbnb fees I think

AnnaMagnani · 13/04/2024 08:11

I've also stayed in 100s of AirBnBs. Stripping beds is not standard - I've never done it.

If you do claim to AirBnB they are helpful and you will likely be refunded.

I'd also get your negative review in about no heating, no comms and a list of demands in.

I only have one negative review and it was in a similar situation - host didn't communicate to the extent we struggled to get in the property, left us to feed her cat unexpectedly then moaned we were too quiet. Like fools we had just done our usual 'it wasn't great but 5 stars to keep the peace'. Never again, it cuts both ways.

BeachBeerBbq · 13/04/2024 08:05

I believe that many if the owners who put excessive cleaning rules are saving money. Because they don't have cleaners (cleaning fee is supposed to pay for). If they had cleaners and on set rate, they wouldn't bother their customers with excessive cleaning.

Not cleaning when paying for cleaning is NOT a bad behaviour. Just to add, bad behaviour would be leaving excessive mess, not normally used space.

eatsleepfarmrepeat · 13/04/2024 07:58

BeachBeerBbq · 12/04/2024 17:00

McDonald's is different. The price reflects some level of self service. That does also happen with some (few) properties.
Compare it to more to restaurant where you are not expected to clean up and bring dishes to the back. You pay more for food and it includes that service.
Like you pay with Airbnb and many other self catering for cleaning fee.

The lack of integrity comes from the owners tbh. Charge and still make you do it

Edited

I disagree with any business asking or making you do these things, but as with McDonald’s, there is no requirement on the customers to do these things, it’s just the right thing to do?

I’d never stay ANYWHERE and not strip the beds before I leave, I’m genuinely baffled people don’t do this.

Most cleaning companies charge a fixed rate for a holiday clean, regardless of whether the beds are already stripped so it’s hardly saving the owners money?

I do think people (perhaps exclusively on MN) just do not know how to behave.

TimeandMotion · 13/04/2024 07:54

God, so much discussion of stripping beds on MN- do I need to do it, should a cleaner be expected to do it, blah blah blah.

It takes under a minute. Who cares who does it?

We stayed in a European Center Parcs recently. Rule there was strip beds. My 7 year old happily did both ours and his, he loved ripping the sheets off. Kept him busy while we loaded the car.

ZenNudist · 13/04/2024 07:52

ThreePointOneFourOneFiveNine · 12/04/2024 08:21

Stripping beds and emptying bins seems like a pretty reasonable request to me. I'd be expecting a partial refund for the lack of heating though.

This

WitsEnd10 · 13/04/2024 07:47

Heating? I assume you’re not in the UK OP?

Curtainsforus · 13/04/2024 06:57

averylongtimeago · 12/04/2024 17:41

I run a holiday let (in France), but Airb&b works the same here.

Are people getting confused with the "service charge" (huge!) which Air charge? That isn't a cleaning fee- it is a payment to Air which hosts don't see a penny of!

I ask guests to sort the recycling as they go (and provide clearly marked bins in the kitchen to make it easy. I don't ask for beds to be stripped (I need to see and treat any stains asap before washing) and certainly don't expect or ask guests to do a thorough cleanup before they leave! I don't charge a cleaning fee either- it's included.

No not confused there is a cleaning fee set by the host - possibly your host is not charging extra but they do - very often.

Ponderingwindow · 13/04/2024 05:33

emptying bins to a a trash bin just outside is normal. Sometimes a cleaner might not be coming in for a few days. I wouldn’t expect to take the trash down the road or elsewhere.

i would not want to strip the beds

BeachBeerBbq · 13/04/2024 05:20

EnglishBluebell · 12/04/2024 22:17

That a DH job

What a thing to say in 2024! Especially when you know that there's thousands of single mums and widows on this forum. Shame on you

She obviously meant her DH job. And even if she meant it in general it has nothing to do with single mumsConfused
Mine does bins too. Practical reasons not obsolete sexism.

theeyeofdoe · 12/04/2024 22:26

I don’t strip beds, but always take out the bins.

EnglishBluebell · 12/04/2024 22:17

theresnolimits · 12/04/2024 09:07

I don’t mind emptying bins because they can get smelly. That a DH job. But I’d never strip beds.

We’re tidy people so never leave a mess as we hate living in it ourselves But I’m not a cleaner - I’ve paid for that.

Have literally used dozens of AirBnb, Vrbo, private rentals and have never had a bad review. This mythology about hoovering, washing floors etc has never affected me. And I’d never choose to be cramped into a small hotel room, having to sit in the bar for a drink, rather than spreading out in an Airbnb. But each to their own

The heating thing is a nightmare though and I’d have raised hell over that. Although I’ve had hotel problems too with noisy neighbours, bin emptying at 5am, noise from the bar/lift, charging me for other people’s drinks etcetc.

That a DH job

What a thing to say in 2024! Especially when you know that there's thousands of single mums and widows on this forum. Shame on you

Alicewinn · 12/04/2024 17:56

It's frustrating when people expect you to do extra tasks, especially when you're on holiday. I once booked an Airbnb in Frome, and the host was suggesting I donate spare food to the food bank. It sounds great in theory, but who has time for that kind of thing when you're trying to relax and enjoy your trip?

Hapagirl48 · 12/04/2024 17:51

Geez, I thought the list was going to say something like clean as you found it or something. I always strip beds and dispose of rubbish. I would put the dishwasher on and wipe counters too. The heating issue is unacceptable though and worth complaining about.

averylongtimeago · 12/04/2024 17:41

I run a holiday let (in France), but Airb&b works the same here.

Are people getting confused with the "service charge" (huge!) which Air charge? That isn't a cleaning fee- it is a payment to Air which hosts don't see a penny of!

I ask guests to sort the recycling as they go (and provide clearly marked bins in the kitchen to make it easy. I don't ask for beds to be stripped (I need to see and treat any stains asap before washing) and certainly don't expect or ask guests to do a thorough cleanup before they leave! I don't charge a cleaning fee either- it's included.

RawBloomers · 12/04/2024 17:38

I might strip the beds (though don’t think it’s an obligation) but certainly wouldn’t be carrying laundry around. Just leave it piled in the room it “belongs” to.
I would put rubbish in outdoor bins as cleaners may not come same day. I’d do this whether it was in check out instructions or not. But I agree that wheeling the bin down the road is unreasonable.

If things aren’t mentioned before you book and agree to the hefty cleaning fee, then it shouldn’t be an obligation of the stay. And I have read that Airbnb will normally remove a bad owner rating of you, if you ask, when it’s about not leaving things clean when they charge a cleaning fee.