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Original poster

Doctor’s surgery is now using AI for appointments- not working

106 replies

Cnthnfne · 09/04/2024 07:59

my GP surgery will now text a patient a form if they want an appoint. You need to fill in the form explaining why you need an appointment, it will be reviewed by a doctor and a receptionist will phone to arrange an appointment.
it is now not possible to book an appointment with a receptionist.
sent in a form early yesterday morning and I haven’t heard back. I will now need to phone them to chase up.
would take 3 mins under the old system. Plus, no allowances for people who don’t have mobile or don’t know how to use the internet: the elderly or the most vulnerable.

OP posts:
Menomeno · 09/04/2024 08:11

It drives me mad. You get asked about 100 irrelevant questions. God forbid you admit to having a headache, because it won’t let you proceed and tells you to call an ambulance! Then you have to go back and change your answers so it will allow you to complete the form. How do sick people in their 80s cope with this?

amiahoarder · 09/04/2024 08:07

This is not AI. It's an online form reviewed by a human.

We have had this system at our GP for many years and it works well for us. We receive a response on the same day and any red flags, the GP calls us in for a face to face.

We can also phone up but I often wonder if people without iT are at a disadvantage.

Honeymooner24 · 09/04/2024 08:06

There's no elements of AI in anything you have just described

MAFSAUS · 09/04/2024 08:03

This is not AI?

calligraphee · 09/04/2024 08:01

I've heard nothing good about this system, unfortunately.

Isitbedtimeyet3 · 09/04/2024 08:00

Cnthnfne · 09/04/2024 07:59

my GP surgery will now text a patient a form if they want an appoint. You need to fill in the form explaining why you need an appointment, it will be reviewed by a doctor and a receptionist will phone to arrange an appointment.
it is now not possible to book an appointment with a receptionist.
sent in a form early yesterday morning and I haven’t heard back. I will now need to phone them to chase up.
would take 3 mins under the old system. Plus, no allowances for people who don’t have mobile or don’t know how to use the internet: the elderly or the most vulnerable.

Our doctor does this too and it’s absolutely shit

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