Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Butlins skeggy absolutely filthy

110 replies

Badbutlins · 08/04/2024 17:39

Obvs name changed for this one!

I have come to Butins Skegness as a family and our fairground apartment is FILTHY! there is mould on the ceiling above the kids bed and round the kitchen window, poo on the bathroom door, blood on the curtains, sauce all over the microwave, brown ick all over the kettle, the floors haven't been swept or hovered and there's hair and blood on the master bed! Is this the standard I expect here? I'm just about ready to pack up and head home! They have offered us another apartment but I have to take all the stuff down 2 flights of stairs rather back up another 2 flights! Ita also eaten.the first couple of hours of our holiday and really taken the shine off.

AIBU is this what you expect when you pay to come to butlins?

Butlins skeggy absolutely filthy
Butlins skeggy absolutely filthy
OP posts:
stardust40 · 08/04/2024 20:43

We've been countless times to butlins Skegness and never had any issues with accommodation cleanliness. It sounds as though this was a huge mistake by one cleaner. They've moved your room and offered the Hobart's as a sorry. What else would you like them to do?

Badbutlins · 08/04/2024 20:39

LlynTegid · 08/04/2024 20:22

I wonder if at Skegness Butlins are struggling to get staff. Though in those circumstances if the case they should offer less bookings and leave some parts empty.

I suspect they are ether struggling to get or struggling to keep staff. The cleaning staff gave to clean 5 2 bed units with kitchen, living room and shower room in a 4 hour window from what i heard. I suspect this is why mine had been ignored!

OP posts:
LlynTegid · 08/04/2024 20:22

I wonder if at Skegness Butlins are struggling to get staff. Though in those circumstances if the case they should offer less bookings and leave some parts empty.

teaandtoastwithmarmite · 08/04/2024 20:18

I wouldn’t expect the ritz. We went to Butlin’s and often had a wet floor and condensation but not that level of filth. I’d ask for a refund and go home

Bushmillsbabe · 08/04/2024 20:16

Badbutlins · 08/04/2024 19:29

We hooked fancy! We have the fairground it's the 2nd from the top tbe only difference is that the gold has a safe and a dishwasher! I thought I was getting top stuff!

Problem is top of the range at Skegness is similar to bottom of the range at Minehead and Bognor. The only accomodation at Skeggy which looks OK is the new Deluxe lodges. The hotels at Bognor and Westlakes chalets at Minehead are lovely, wouldn't stay anywhere else, bit this is mainly due to them being noisy. Nowhere should have poo or blood on the walks, that's disgusting, and the offer of a free go on go carts is an insult. Make a full complaint when you get home. We had similar but not as bad, and they pretty much gave us a free holiday (we'll, we paid £120 for a holiday which should have cost over a thousand)

Badbutlins · 08/04/2024 20:13

FriendsDrinkBook · 08/04/2024 19:51

I'm glad you've been moved. We just got back from Bognor Regis Butlins and we had a similar issue. Our accommodation was so dirty and in a state of disrepair. We didn't complain as we would have had massive difficulty moving due to disabilities in the family. It was meant to be one of their best apartments too. We've been several times (last time pre covid) and it was truly awful this time.

I hope you manage to enjoy your break op.

We also have some issues moving. My husband has MS and is on immunosuppression medication so the filth is worse. It's not massively relevant to tbe post but is a private issue for us and has made this worse.

OP posts:
FlabMonsterIsDietingAgain · 08/04/2024 20:12

We were at Butlins Skegness in Feb and the accommodation was clean and good condition so I think you've just been unlucky.

If you haven't got them already ask for VIP passes as compensation, that will let you cut the queues for entertainment events and go in before everyone else. We found it really useful.

Badbutlins · 08/04/2024 20:10

PurpleFlower1983 · 08/04/2024 19:47

We stayed in the Seaside apartments and they were the same, although I didn’t spot any poo! Dread to think what the cheaper options are like!

I suspect (I have no evidence though) they may be cleaner! There are basic rooms with no kitchen or living space ti clean so have a better chance of having things done.

OP posts:
Badbutlins · 08/04/2024 20:08

DonnaBanana · 08/04/2024 19:42

Silly comment. Marcy D’s is cheap as well but if you found poo or mould in your burger you’d have every right to be upset! No different at butlins

This!

OP posts:
Knitgoodwoman · 08/04/2024 20:06

Butlins is actually getting too expensive for this level of dirt! I’ve been to Minehead a few times, and we paid for a better apartment like yours and it’s not cheap!! Ours were really clean.

Katemax82 · 08/04/2024 20:05

That fucking disgusting!! We stayed at butlins bognor regis in 2012 it was the cheapest chalet and really old.. but clean. The food was nice too

Pippa12 · 08/04/2024 20:05

Good god it’s awful, we went last year for a hen doo and the accommodation was appalling. One of the girls went home as she couldn’t stand it. It was my SIL’s bash otherwise id of been right behind her We have been to Haven lots of times, its streets ahead of Butlins.

I really hope you can make the best of your break!

fungipie · 08/04/2024 20:05

Youcannotbeseriousreally · 08/04/2024 18:46

This!

I am afraid I know it sounds me and snobby. And yet- this is the first thing that came to mind.

FunkyMonks · 08/04/2024 20:05

Butlins is disgusting we had a disaster back two years ago booked minehead literally same as you turned around and went home kicked off had a refund never ever will we book to go to any of the Butlins dirty disgusting shit holes I'm always gob smacked when people say they love the place either they have low cleaning standards or just are lucky enough to have a semi clean place to put up with staying there.

But I've heard more bad than good when it comes to Butlins.

Stressfordays · 08/04/2024 20:03

Ive done the adult weekends there, great fun but there is no way I'd take my kids. No amount of cleaning could make what I've witnessed there go away!

ChoChang1 · 08/04/2024 19:57

I went to Bognor during Covid when we couldn’t go abroad. Stayed in a fairground apartment. Id heard awful things so wasn’t expecting much, but I was surprised we had a great time, lovely people, clean and very nice room, did the dine around plan and food was pretty good.

Went to Skegness after Covid and hated it. Filthy, rats running around outside rooms, heaving, food awful.. left early, would never go back! Absolutely complain about the room even though they’ve changed it.

Youcannotbeseriousreally · 08/04/2024 19:55

DonnaBanana · 08/04/2024 19:42

Silly comment. Marcy D’s is cheap as well but if you found poo or mould in your burger you’d have every right to be upset! No different at butlins

I mean, it wasn’t my original comment but whatever, I literally can’t think of anything worse!

FriendsDrinkBook · 08/04/2024 19:51

I'm glad you've been moved. We just got back from Bognor Regis Butlins and we had a similar issue. Our accommodation was so dirty and in a state of disrepair. We didn't complain as we would have had massive difficulty moving due to disabilities in the family. It was meant to be one of their best apartments too. We've been several times (last time pre covid) and it was truly awful this time.

I hope you manage to enjoy your break op.

Misthios · 08/04/2024 19:50

Ilikewinter · 08/04/2024 18:14

It doesnt matter how much you have paid, you are entitled to clean, poo smear free accomodation. I would be firmly pushing for upgraded accomodation and some other compensation.

Completely agree. It doesn't matter about the reputation of the resort, or whether people would or would not personally want to have a holiday there.

This is a large company, selling thousands of holidays a year. They should at the very minimum be providing clean and basic accommodation. What OP describes is unacceptable.

Purpleturtle45 · 08/04/2024 19:47

Badbutlins · 08/04/2024 17:39

Obvs name changed for this one!

I have come to Butins Skegness as a family and our fairground apartment is FILTHY! there is mould on the ceiling above the kids bed and round the kitchen window, poo on the bathroom door, blood on the curtains, sauce all over the microwave, brown ick all over the kettle, the floors haven't been swept or hovered and there's hair and blood on the master bed! Is this the standard I expect here? I'm just about ready to pack up and head home! They have offered us another apartment but I have to take all the stuff down 2 flights of stairs rather back up another 2 flights! Ita also eaten.the first couple of hours of our holiday and really taken the shine off.

AIBU is this what you expect when you pay to come to butlins?

We have been every year for the last 10 years and never experienced anything like that.

PurpleFlower1983 · 08/04/2024 19:47

We stayed in the Seaside apartments and they were the same, although I didn’t spot any poo! Dread to think what the cheaper options are like!

GoodnightJude1 · 08/04/2024 19:45

That’s so crap OP.

Wherever you go, you have the right to expect a clean space to stay in! Butlins isn’t cheap….it’s hardly hostel prices!

I hope things improve and you and your family have a great break.

DonnaBanana · 08/04/2024 19:42

Youcannotbeseriousreally · 08/04/2024 18:46

This!

Silly comment. Marcy D’s is cheap as well but if you found poo or mould in your burger you’d have every right to be upset! No different at butlins

FuzzyDonkey · 08/04/2024 19:37

GasPanic · 08/04/2024 17:55

When you were booking this, were you thinking "what could possibly go wrong" ?

Off topic but, love your user name! Skeeviest club in Tokyo

HelloMiss · 08/04/2024 19:33

All Butlins are like this.....dirty,rundown, shabby

Even the 'upgraded' parts of the sites are below par