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To think the NHS makes it difficult to avoid A&E

135 replies

ArchesOfsunflowers · 06/04/2024 18:16

All the comments about people just going to A&E… but there’s so little alternative!
I try to play the rules, this time:
-GP no appointment until May
-None at 8am
-Try pharmacy for infection, looks at me like I have two heads and says go to GP
-111 really really difficult to be listened to, get callback in the end (refused to discuss both ear and throat having pus/ swelling, I had to pick one issue)
-call back hard to hear, like he’s swallowed the mic
-rude and dismissive but says he’s sending antibiotics to pharmacy. Told off for overuse of antibiotics (she’s not had any in five years???)
-pharmacy receive nothing, so restart the loop.
(Here there’s no walk in, I know some areas have them. We have GP and A&E or out of hours calls/ online consultations)

I’ve luckily not had to call them often, but with 5 children sometimes they need the GP. It’s just inaccessible here. 8am calls are the only on the day options but you end up in a queue for ages to be told there’s no appointments if you call on the dot (it goes to answerphone recorded messages before 8, no calling earlier.)

I get the funding issues. But without GP access people get funnelled to the only option. It’s not just the narrative ofthe lazy/ feckless who go there on whole family jollies to have a fun day out. It’s the fact that people can’t wait a month to see a doctor and there’s nothing else. People get sick occasionally however hard they try.

DD has huge tonsillitis, covered in pus and an ear infection with it, gunk dribbling out. I’m not going for no reason, it’s reasonable to check a child crying in pain with a high fever and pus leaking…but the system is broken. We are being told to blame each other, it’s our fault. Or to shut up because people are sicker or something.

The issue though is an under funded system that’s also got management issues that’s not fit for purpose. It’s not just time wasting for an otherwise fit for purpose system. My local hospital for example is being rebuilt with less beds, and the end of life care ended. No alternative in place, and the population has hugely increased since it was first built. It’s funding… and bizarre planning. And gatekeepers. Partly people, but a shit ton of big issues as well

OP posts:
Youcannotbeseriousreally · 07/04/2024 10:33

Its primary care that have destroyed A&E , GPs are private run businesses ( that received NHS funding) and they have gone to shit since this move.

if anyone on this thread truely believes a labour government will solve this in their next term then they are absolutely deluded. It will take years and probably needs to start with the NHS being shut down and then starting again from the beginning .

jengachampion · 07/04/2024 10:32

Sunflowergirl1 · 07/04/2024 08:56

Yes correct is a political choice to import 1.4 m immigrants to a country that cannot afford to support them, house them or have any existing infrastructure for them. Hence why I'm becoming one of those leaving and moving to a country that has a proper immigration system for which you have to be able to contribute significantly to live there

Where? We are thinking about moving as well

mumsneedwine · 07/04/2024 10:32

From the Gov website. All your GPs must be partners and not salaried. Means they have expenses that come out of that pot, so it's not their take home pay.

To think the NHS makes it difficult to avoid A&E
Beetlebumz · 07/04/2024 10:29

ArtyWren · 07/04/2024 08:07

This country is being run by billionaires and millionaires who most probably have never used the NHS in any capacity, and they never will. They are running it into the ground, breaking it up, chunk by chunk, so that it can be entirely privatised. We will then have a medical health care system like in the USA where people are pulling out their teeth with pliers and going bankrupt over having to pay for an emergency operation for a burst appendix or whatever.

Anyone, absolutely any other political party will be better for this country, for the NHS, than the Tory’s. They are literally turning are society into a dystopian vision of the Hunger Games!! Please don’t vote Tory!!

100% agree. They are bleeding this country dry to make money for themselves. They are the nasty party and always will be.

mummymeister · 07/04/2024 10:24

I live in a very rural area. we have a small GP practice with 4 GP's. I take the time to read their annual report. this year they all earned over £100K and are working 2.5 to 3 days per week in the practice. thats all down to tony blair and his doctors contracts. no wonder you cant get an appointment with them. thats why so many people go to a and e in desperation. the system is broken and it needs someone with the balls to stop treating it like some sort of sacred cow and sort out these stupidities.

Conkersinautumn · 07/04/2024 10:21

My GP practice is teetering and getting worse. A big problem is there automatic message which has been left on 'busier than usual if its not urgent please try again tomorrow' for over three years now. Which I think about a lot in relation to a particular care client with the early indications of dementia. Someone who would listen to that, think 'no its not so bad' and hang up ..... and not remember perhaps that this wasn't the first/ third/ tenth time they'd heard that message, potentially tehn having an emergency / A&E condition. I am currently being sent strongly worded reminders about smear tests, but if I were to not ignore that message I'd not be booking a smear, as it CAN wait.

mumsneedwine · 07/04/2024 10:13

We need more GPs. There are doctors who want to be GPs. But the government decides to cut funding for doctors, yet offer more funding for non doctors (Google ARRS ).

We have enough doctors. We gave a massive need for more doctors. We don't have enough jobs.

mumsneedwine · 07/04/2024 10:10

12 years ago the NHS was rated as the best health service in the world. Now, it's a total disaster. Wonder why ???

valensiwalensi · 07/04/2024 10:10

My GP told me to take DD to an and e because she has a stye that won’t shift, because they don’t have any appointments for the next two weeks.

can you imagine!

Keepingthingsinteresting · 07/04/2024 10:01

Perfectlystill · 07/04/2024 07:57

YANBU at all. The NHS needs to be scrapped and a new system introduced with managers who know how to run a business.

But the NHS isn’t a business, and it is trying to run it like one (stupid focus on targets not patients, cost cutting tot the bone etc) that got us where we are. Ow. You also would not like medical care to be run as a business, which is ultimately FOR PROFIT. Just look at the US, where people die because they can’t afford healthcare or face a choice between bankruptcy and the debate of a loved one- in a developed country which prides itself on being the best one the world 😂

mycatsanutter · 07/04/2024 10:00

I'm a GP receptionist, it's frustrating all round. On a Monday morning our appointments for the morning can be gone within 15 minutes of answering the phone asking people to call back in the afternoon when it's not even 9am is hard.

Thepeopleversuswork · 07/04/2024 09:58

Forgive me for picking out your comment as I'm sure it was an emotional situation. But I don't understand why so many people in the UK have been brainwashed into blindly praising the NHS when they perform a medical service that is absolutely to be expected in a developed country

This 1000%

What the PP described is shockingly poor levels of health provision, wrapped in the inevitable lionisation of “our wonderful NHS”. This is delusional.

The problem with people treating the NHS like an artifice of religious faith is that people just don’t face up to how bad it has become. And because they are ideologically committed to it won’t question anything it does.

The level of primary care service provided by the NHS is now substantially worse in many areas than what was around before its creation and people are in denial about this.

I am ideologically committed to the NHS in some form too but we simply can’t go on like this and people need to have a grown up debate without the polarisation between those who say it should be privatised and those who say it’s perfect and above reproach.

Chatterboxy · 07/04/2024 09:51

I’m in the South East, where we have had GP Surgery’s merging, with even less appointments available.
we don’t have any walk in centres any near us, no pharmacist prescribers either, no econsult available at our local surgery. I have tried, like many others to call at 8am, only to be told ‘they have reached their safe working limits for today’ & try again tomorrow! They will NOT let you book an appointment whilst you’re stood at reception desk - crazy!
I have the NHS app, but no facility to book an appointment online.
it’s impossible & not fit for service, due to years of negligence by the government!

User356432 · 07/04/2024 09:47

Also wanted to add that in many European countries there is absolutely no stigma attached to using private healthcare. There are various healthcare plans available and a huge number of "average" middle class families take out private insurance especially after they have children. The costs are not exorbitant in any way, comparable to a mobile phone contract. Having private healthcare is seen as choosing to invest in your family's wellbeing, comparable to spending more money on organic food.

For every family going private, it frees up capacity for people using free healthcare services (technically not free but the costs for that are deducted from everyone's salaries so it makes no difference). That in turn reduces the number of people going to A&E with non-emergencies so everyone receives the right treatment at the right time. A knock-on effect of this is that being a doctor or dentist is seen as a very pleasant and rewarding job. There are usually 10x more applicants to medical universities than there are places so the number of doctors in the community is huge.

There is none of the odd entitlement of refusing to pay for healthcare just because you can and should get it for free on the NHS. Or going private looked down upon as somehow betraying certain political or societal values.

TheNinny · 07/04/2024 09:45

I work for the nhs, but feel the whole service’s aim is to persuade people not to really use it, whatever service they are trying to access. You are always faced with a sign or voicemail asking you to question yourself for using it, or telling you to call or go somewhere else (that often sends you back to the original place (looking at you pharmacies). Thankfully i have not yet been majorly ill but on the infrequent times i have used the local gp I always worry i’ll be seen as taking the piss, even though I’m not, so put off contact and suffer a bit longer than i probably should have. I don’t see this guilting of its users emphasised in such the same way in other countries. i get their services are set up different, but i just hate the overall vibe here currently.

Iamme1980 · 07/04/2024 09:36

My children or I haven't seen a doctor for years, on the odd chance I have to phone them up it is always a call back and that is always by a pharmacist.
Which the last time one of my children were seen I was told it was shingles (definitely not as the rash was widespread and 2 they have never had chickenpox).
Had to take them to A&E in the end as it was a rash that didn't disappear.
I don't know what the answer is but the current system/recruitment is not working.

mumsneedwine · 07/04/2024 09:31

Last month 11,000 doctors applied to be GPs. But the government only fund for 4,000. Doctors are being made redundant in favour of less trained PAs.

That why you can't see a GP. We have more than enough doctors, but the government refuse to fund them (this is not about cost as PAs are no cheaper - but they can't prescribe & have less than 2 years training against a GPs 7-10).

More people therefore choose to go private - wonder who owns those companies 🤬

Longma · 07/04/2024 09:24

This reply has been withdrawn

This has been withdrawn by MNHQ for breaking our Talk Guidelines. at the request of it's author.

RiderofRohan · 07/04/2024 09:14

ShowOfHands · 07/04/2024 09:03

Our GP surgery will at least see children same day but you can't get in as an adult. Plus, they have a list of things they won't treat eg burns, bangs, stitches etc and we have no minor injuries and pharmacies can't prescribe here. The sign in the surgery says you must see A&E for any treatment needs.

DH needed to see a GP a few weeks ago and we tried for 4 days, certain he needed antibiotics. 45 minutes to get through, no appointments. On day 5 we called a paramedic out and he was transferred to hospital and stayed there for 8 days. He was seriously unwell and will take a long time to recover.

Burns and wounds that need stitches are accidents and should rightly go to accident and emergency. GPs aren't actually funded to deal with accidents. Doing stitches in a 10 minute GP appointment would be impossible.

Sorry to hear about your DH. I agree an admission could potentially have been avoided with timely treatment. Not only is it an awful experience for the patient but think about the cost of admission. Our current healthcare system cuts off its own nose to spite it's face.

Beargrumps22 · 07/04/2024 09:11

at one time a and e was a last resort or somewhere you went with major injury heart attacks etc. You ring the GP now dead on 8 and you are 26th on line so you know you won't get apt probably not even a phone call from a GP. The surgery opens at 8.30 so if you turn up in person all apts have gone.
our local pharmacist is useless even the GPs tell you not to bother just use online ones instead. there is a small hospital in town but any more than a sticking plaster you have to go 30-plus miles for an a and e which is way overpacked like most people it is a good 16-hour or more wait

Longma · 07/04/2024 09:11

This reply has been withdrawn

This has been withdrawn by MNHQ for breaking our Talk Guidelines. at the request of it's author.

GabriellaMontez · 07/04/2024 09:10

Pixiesgirl · 07/04/2024 07:45

(Makes a sign of the cross) my gp is fine, they will usually get you in on the day or the next one. They have 3 practices and an overflow type one which is open till 7pm

Same. My GP is brilliant.

It can be done.

I know people nearby with the same problem as the op. Ending up in a and e.

goneveryquiet · 07/04/2024 09:10

We need a GP service a long side A&E we have one at the hospital near us, wait times are lower and people are triaged to The GP service

avocadotofu · 07/04/2024 09:09

I absolutely agree OP.

Sunflowergirl1 · 07/04/2024 09:08

Further to my post below, the added delight of the 1.4 million immigrant inflow is that the surgery I have been at for years, now tell me that I am 500 m outside their geographical boundary and due to "population inflow" as they describe it, they can no longer have me and the family as patients. I will be deregistered in 30 days!!. So I have to then go to the hassle and upset of re registering with one down the road.

The laugh is as a result, new surgery have now implemented same system, so my friend is being kicked out to register at surgery I've come from. So another NHS beaurocratic merry go round

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