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To think the NHS makes it difficult to avoid A&E

135 replies

ArchesOfsunflowers · 06/04/2024 18:16

All the comments about people just going to A&E… but there’s so little alternative!
I try to play the rules, this time:
-GP no appointment until May
-None at 8am
-Try pharmacy for infection, looks at me like I have two heads and says go to GP
-111 really really difficult to be listened to, get callback in the end (refused to discuss both ear and throat having pus/ swelling, I had to pick one issue)
-call back hard to hear, like he’s swallowed the mic
-rude and dismissive but says he’s sending antibiotics to pharmacy. Told off for overuse of antibiotics (she’s not had any in five years???)
-pharmacy receive nothing, so restart the loop.
(Here there’s no walk in, I know some areas have them. We have GP and A&E or out of hours calls/ online consultations)

I’ve luckily not had to call them often, but with 5 children sometimes they need the GP. It’s just inaccessible here. 8am calls are the only on the day options but you end up in a queue for ages to be told there’s no appointments if you call on the dot (it goes to answerphone recorded messages before 8, no calling earlier.)

I get the funding issues. But without GP access people get funnelled to the only option. It’s not just the narrative ofthe lazy/ feckless who go there on whole family jollies to have a fun day out. It’s the fact that people can’t wait a month to see a doctor and there’s nothing else. People get sick occasionally however hard they try.

DD has huge tonsillitis, covered in pus and an ear infection with it, gunk dribbling out. I’m not going for no reason, it’s reasonable to check a child crying in pain with a high fever and pus leaking…but the system is broken. We are being told to blame each other, it’s our fault. Or to shut up because people are sicker or something.

The issue though is an under funded system that’s also got management issues that’s not fit for purpose. It’s not just time wasting for an otherwise fit for purpose system. My local hospital for example is being rebuilt with less beds, and the end of life care ended. No alternative in place, and the population has hugely increased since it was first built. It’s funding… and bizarre planning. And gatekeepers. Partly people, but a shit ton of big issues as well

OP posts:
Silverblue1985 · 07/04/2024 12:09

Our surgery has recently changed their system - every “on-the-day” appointment request gets triaged by a GP when you call. This has solved the 8am scramble as you’ll also be seen (well, usually get a phone call first…) if it’s deemed urgent and you call at say 10am.
I haven’t seen the GP in years but it has worked well for my DH and I have heard other positive voices.
Non-urgent appointments still take ages.
There is obviously still the issue of phone consultations as a default, I am convinced my late DMIL would still be alive had she been seen by a GP the day she called.

TheSmallAssassin · 07/04/2024 11:40

Where are you getting your 1.4 million figure from @Sunflowergirl1 ?

Net migration for year ending June 2023 was 672k.

Economic immigrants will be using the health service less anyway as they are typically younger and healthier than our aging population. That's what's causing the biggest strain on our health service.

TheSmallAssassin · 07/04/2024 11:33

But that isn't how it works here, @KnittedCardi

I don't think there is anything wrong with reviewing how we fund the NHS and making changes if necessary, but we should not feel guilty for using the service as it has been promised to us under the funding model that is currently in place.

Telling people to go private if they can afford it, so that the government can pretend things are working is just setting up a two tier system by stealth.

KnittedCardi · 07/04/2024 11:19

We don't get the NHS for free, we are all paying for it through our taxes and National Insurance! That's the social contract we have made, so neither should we feel guilty for wanting to use something we have already paid for!

But this is an issue of unreasonable expectations. Other countries have similar tax systems, providing basic universal care, but also additional private co payments, which most people or their companies pay for. So more money is going into the system overall, and you get a better system!

C152 · 07/04/2024 11:09

User356432 · 07/04/2024 09:08

I drove her there. On arrival, they recognised how serious the situation was and immediately took her through. The ENT consultant saw her right away and he knew straight away it was a reaction to Ramipril. His timely diagnosis and treatment saved her life. The NHS at its best.

Forgive me for picking out your comment as I'm sure it was an emotional situation. But I don't understand why so many people in the UK have been brainwashed into blindly praising the NHS when they perform a medical service that is absolutely to be expected in a developed country. If someone shows up to a hospital in anaphylactic shock, it's to be expected that they get the correct treatment which will save their life. It is not to be expected that the person will be misdiagnosed and left to die in the waiting room. However the UK has been reduced to people babbling about how incredible the NHS is just because they received the actual correct treatment.

For every person whose life does get saved, there are many others who needlessly suffer due to an overstretched and breaking system. It's almost become a game of lottery bragging rights for people to claim they received "amazing treatment from the fantastic NHS" as a counterargument to all those who complain about waiting times. Yes if you're incredibly lucky, you get cancer treatment for free. But it doesn't change the fact that a huge number of people do not and the UK has one of the most dire survival rates in the developed world. Hospitals in Europe are all able to treat their patients faster and (overall) with more lives saved however there's no cultural norm of blindly praising their medical system almost like a religion or cult. People expect good healthcare to be an inherent part of the infrastructure for which they pay their taxes and social insurance for.

Edited

This. Completely.

TheSmallAssassin · 07/04/2024 11:08

User356432 · 07/04/2024 09:47

Also wanted to add that in many European countries there is absolutely no stigma attached to using private healthcare. There are various healthcare plans available and a huge number of "average" middle class families take out private insurance especially after they have children. The costs are not exorbitant in any way, comparable to a mobile phone contract. Having private healthcare is seen as choosing to invest in your family's wellbeing, comparable to spending more money on organic food.

For every family going private, it frees up capacity for people using free healthcare services (technically not free but the costs for that are deducted from everyone's salaries so it makes no difference). That in turn reduces the number of people going to A&E with non-emergencies so everyone receives the right treatment at the right time. A knock-on effect of this is that being a doctor or dentist is seen as a very pleasant and rewarding job. There are usually 10x more applicants to medical universities than there are places so the number of doctors in the community is huge.

There is none of the odd entitlement of refusing to pay for healthcare just because you can and should get it for free on the NHS. Or going private looked down upon as somehow betraying certain political or societal values.

Edited

We don't get the NHS for free, we are all paying for it through our taxes and National Insurance! That's the social contract we have made, so neither should we feel guilty for wanting to use something we have already paid for!

PropertyManager · 07/04/2024 11:08

calligraphee · 07/04/2024 07:28

Yes, this is NHS 2024.

This is a political choice made by the government.

If you underfund primary care, you transfer more cases to secondary care, which costs more.

It depends where you live, I live rurally in the West Country, very good efficient hospital, never over busy.

GP, often same day, next day worse case and often the offer of a house call if he's on his rounds.

The other week rang at 10.30, Dr dropped by at 3.30 - sadly its a postcode lottery.

FormerlyPathologicallyHappy · 07/04/2024 11:02

I get the brunt of it at work with patients complaining they couldn’t get referred to is unless they had X episodes except that’s the gp’s not wanting to pay the referral fee and not a policy we’ve set up.

So I tell them how to self refer in future.

More services allow self referral now so it’s worth googling.

Tonsilitis needs 10 days antibiotics or you can get rheumatic fever off it which damages the heart and pharmacy are limited to 5 days antibiotics for sore throats so you do the maths.

mumsneedwine · 07/04/2024 10:59

We need more GPs, on that we all agree. Doctors want to be GPs, 11,000 applied to be one this year alone. But government won't fund them. It's our taxes. We want doctors to look after us. But those in charge don't care, they just want to make more money.

Whoever said they're moving abroad for a better life, well so are our young doctors. Because they are treated and talked about like they are pieces of shit in this country, who should be happy to live on claps and thanks. With £100,000+ of student debt.

I'm getting older. I'd like to see a doctors in 5 years, not some PA. But unless something changes this is what will be there for anyone not rich enough to go private.

MrsSkylerWhite · 07/04/2024 10:55

The more I read on here, the more I appreciate how incredibly lucky we seem to be.
Our surgery go all out. Grandchild hasn’t needed many appointments, thank goodness, but has always been seen same day, as is my husband who has complicated health problems.

mumsneedwine · 07/04/2024 10:53

@SENlife salaried GPs can not earn the amounts you say, only GP partners can.

imnotthatkindofmum · 07/04/2024 10:53

Pixiesgirl · 07/04/2024 08:46

How is it unhelpful

Pus is always a gp appointment?

The op is literally saying she’s trying to book a gp appointment.

Jowak1 · 07/04/2024 10:53

I think it differs hugely from area to area- my GP is fantastic always get an
appointment when I need it and usually on the same day. Whereas my friend who lived 30 mins away had no option other than to go to A and E for antibiotics for a
Chest infection. She was trying 3 weeks to get an appointment with her GP with no success and the Urgent care centre near her had closed down. She has no option and the nurse at A and E told her to
Complain to the GP surgery and she was really poorly. She couldn't believe it when I told her I get an appointment usually on the same day!

mumsneedwine · 07/04/2024 10:52

@SENlife no, your surgery is open 9-6. The doctors will then have to make referrals, follow up on referrals, look at tests results etc. Some will start at 7am and leave at 9pm and still not get all the work done. Appointments are just one part of a v complicated job.

WillimNot · 07/04/2024 10:52

Funnily enough, DH and some friends were talking about this yesterday. One of our friends has an obvious issue with an infection in their finger. They've been trying to get a GP appointment for a week now. Keep ringing at 8am, keep being told nothing left. Tried 111 who just said present at minor injuries. Our local area has no minor injuries. He was told to present at A+E but feels ridiculous to do this and there is at least a 7+ hour wait.

I've been trying to organise prescriptions since changing GP in December as we moved. We originally signed up for this new GP in October, they refused to add us all as they wanted work proof and bill proof from our 15 year old DS. Kept explaining he is 15, the moron on the desk said "I know but we need this". She wasn't listening. Finally after months and having to get school.l to email them, we got in.

Since then I've been told we can't get medications prescribed without a med review. Except I've called repeatedly since December to be told no appointments and it's not an emergency. DS has incredibly important medications which I've not been able to get. Luckily his consultant is sending a strongly worded email. I've explained these are medications prescribed by a specialist to be told their prescription nurse "will judge if they're necessary".

It's a joke, it's GPs at the centre of it or their useless and gate keeping desk dragons

Youcannotbeseriousreally · 07/04/2024 10:48

Vaccances · 07/04/2024 10:42

Nope - AE & indeed the rest of the NHS, is destroyed because patients cannot be admitted to the ward, corridors have been made wards, patients don't get seen in a timely manner, people are released back into the community who should still be in hospital, so they get re-admitted or die.

Sort out social care, which is basically a matter of funding/wages and the Hospital system would then cope far better, fund council services properly and less people would need to be dealt with by GP surgeries, which are picking up the pieces from 14 years of Austerity.

So it is possible and its not deluded to think it can be done, it would also in the medium to longer term, save money.

Hahahahahaha social care doesn’t cause the delays in hospital ! ( well it doesn’t where I live !)

lack of Gp appointments = people going to A&E who don’t need too = ambulances backed up = test take too long = patients not being discharged because the pharmacy is backed up or their is no doctor to sign it ( despite community care being in place to start ) there is no transport etc etc.

All the discharge money and winter money and funding for discharge is given to the NHS ( who can then decide if they share it with social care partners!) the NHS are measured by ‘bed days saved’ they give zero shits as to what happens next, people are sent home ‘medically optimised’ rather then ‘medically fit’ now. The NHS is a disaster because they waste money left right and centre. The majority of the time, social care pick up the pieces.

ViciousCurrentBun · 07/04/2024 10:47

I have had 3 appointments all on same day over the last six months at my GP and received medication each time, on one visit they said if no improvement I would need to go in to hospital within 24 hours. Hadn’t needed meds for almost a decade. I am however not in the SE which seems to be bearing the brunt, that’s a numbers game isn’t it with the density of population.

My surgery has a poster with how many appointments are missed each month, it was close to 300 when I went a couple of weeks ago. I’m sure maybe 10% had a genuine emergency but what should happen there?

GrammarTeacher · 07/04/2024 10:44

Vaccances · 07/04/2024 10:42

Nope - AE & indeed the rest of the NHS, is destroyed because patients cannot be admitted to the ward, corridors have been made wards, patients don't get seen in a timely manner, people are released back into the community who should still be in hospital, so they get re-admitted or die.

Sort out social care, which is basically a matter of funding/wages and the Hospital system would then cope far better, fund council services properly and less people would need to be dealt with by GP surgeries, which are picking up the pieces from 14 years of Austerity.

So it is possible and its not deluded to think it can be done, it would also in the medium to longer term, save money.

Agree wholeheartedly

SENlife · 07/04/2024 10:43

mumsneedwine · 07/04/2024 10:41

@SENlife oh and what to you is a 'full working week' ? Most GPs I've spoken to will work 40-50 hours in those 3 days. Doing it full time is unsustainable.

Seriously? our practices they work 9-6 so definitely not some miracle 50 hours. Even our local hospital the consultants are working part time and making up the rest of the week in the local private hospital where they can charge significantly more.

Vaccances · 07/04/2024 10:42

Youcannotbeseriousreally · 07/04/2024 10:33

Its primary care that have destroyed A&E , GPs are private run businesses ( that received NHS funding) and they have gone to shit since this move.

if anyone on this thread truely believes a labour government will solve this in their next term then they are absolutely deluded. It will take years and probably needs to start with the NHS being shut down and then starting again from the beginning .

Nope - AE & indeed the rest of the NHS, is destroyed because patients cannot be admitted to the ward, corridors have been made wards, patients don't get seen in a timely manner, people are released back into the community who should still be in hospital, so they get re-admitted or die.

Sort out social care, which is basically a matter of funding/wages and the Hospital system would then cope far better, fund council services properly and less people would need to be dealt with by GP surgeries, which are picking up the pieces from 14 years of Austerity.

So it is possible and its not deluded to think it can be done, it would also in the medium to longer term, save money.

Barney60 · 07/04/2024 10:42

For 2 years through covid id tried to get a GP appointment, got one as we came out of lockdown but i had another issue by then, so 2 ailments, would only discuss one, got so fed up for over 6 months being told call back tomorrow at 8am nothing available, that i contacted local MP.
Eventually changed GP surgery, Oh what heaven, i can call on a Monday and be seen same week, i can now pre book appointments.
Lovely GP doctor, on first visit said Oh we dont see you much, no sh** sherlock you cant get in anywhere else!

SENlife · 07/04/2024 10:42

mumsneedwine · 07/04/2024 10:40

@SENlife because the government will not give money for Doctors. PAs yes. But they don't let surgeries employ GPs (2.7% rise in income this year). It's nuts. But hey, then you'll go private and line their grubby little hands.

Yes £100,000+ for part time is wrong. But that only applies to owners of the surgery not the majority of GPs who are salaried.

Definitely not the owners the practices now have to legally declare the GP earnings.

mumsneedwine · 07/04/2024 10:41

@SENlife oh and what to you is a 'full working week' ? Most GPs I've spoken to will work 40-50 hours in those 3 days. Doing it full time is unsustainable.

mumsneedwine · 07/04/2024 10:40

@SENlife because the government will not give money for Doctors. PAs yes. But they don't let surgeries employ GPs (2.7% rise in income this year). It's nuts. But hey, then you'll go private and line their grubby little hands.

Yes £100,000+ for part time is wrong. But that only applies to owners of the surgery not the majority of GPs who are salaried.

SENlife · 07/04/2024 10:36

In my area not a single GP works a full working week, but the average local GP salary is 80,000 - 100,000 most working 3 days or less. These are the figures posted by the surgeries of what they spent on salary. It's disgusting. We had 1 GP that worked 6 days a week 7-7 until he finally retired and now it's back to rarely being seen or being sent to the hospital.

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