Man complained about me re yoghurt brand stopped doing a flavour

Was it Ski hazelnut?

As well as dementia, there's a few neurological issues that can come with aging, I tend to give the over 75s the benefit of the doubt. My mum's personality completely changed in the seven months before her death from cancer. People are cunts, but this isn't necessarily a good example.

It has been going on for a long time. I worked in a M&S in the 1960s and one customer stands out to me. It was in the middle of a heatwave and no air conditioning. Customer complained to me about the heat, I agreed and said it was awful. She looked at me like I was the lowest form of life and told me I had no right to complain as I was being paid. As if being paid means you can't get hot and I wasn't complaining I was sympathising with her.

I was on footwear and I lost count of the times people kicked off if I checked the shoes/slippers they were buying and pointed out the were different sizes and asked what size they actually wanted. I was initially surprised at how many people had odd sized feet and were happy to spoil two pairs of shoes so they could have the two sizes they wanted.

Nothing new about the entitled British customer.

Hear hear👏👏👏

Many moons ago when I worked at Asda a customer made it personally my fault that they had changed the packaging of the butter she liked.

A manager had to come and save me. People are scary when their favourites are mucked about with.

His behaviour was unacceptable but I'm afraid it's part and parcel when working with the general public.

The general public are entitled cunts. The end.

In this situation I would usually ask the complainer what they would like me to do to resolve the situation, they usually go quiet while they think about it and then make their excuses when they realise nobody can do anything.

I think I'd have asked him 'Why are you yelling at me? I don't work for Danone'.

I had someone complain to me because I DARED let her back into a locked theatre (an hour) after a show so her three little kids could “very quickly” use the toilet. Fifteen minutes I was waiting outside the bathroom door while she was singing at them etc. I had to knock on the door and ask her to leave twice, explaining that I was getting in trouble, and needed to escort her from the premises or she would be locked IN. She dragged her poor kids to the other side of the theatre (quite a hike) to complain about me.

Well, that's the issue, isn't it? You're the customer facing side of the business and it's your job to deal with complaints - but the companies are doing it on the cheap and willing only to pay minimum wage, and willing to employ only the minimum number of staff. If you had more time, better conditions, higher pay, and training that covered handling twats as well as the technical "how do I operate this till/restock these shelves/ manage sell by dates" handling difficult customers would be a lot less stressful.

(And food prices would be higher)

Some job adverts are ridiculous - the list of requirements totally out of synch with the advertised salary.

I trust you didnt work in retail for very long, or else it was a long time ago before everyone turned into entitled twats. I work in a public-facing role (not retail) and have been -amongst other things - shouted at, sworn at, called useless, threatened with being followed home, had a glass of water thrown in my face, and been kicked in the stomach when 7 months pregnant. These were all in response to things I had literally no control over, and some of them on the same sort of scale as not having the yogurt flavour the person wanted (i.e. trivial). All I've ever done is empathise with the person's frustration and apologise (again, for things that are totally not my fault). The only exception was being kicked in the stomach, when I said "I'm sorry, I'm not going to let you do that. You will have to find another member of staff to help you." Poor mental health is not an excuse to treat people like shit. And taking a public-facing role does not mean you forfeit your rights to basic decency and respect.

If it was Toffee flavour then he was completely out of order, as it needs banning.

People are weird, it's not personal. Repeat in times of trial, when anywhere near the general public.

The general public can be grade a- dickheads.
A woman behind me in the supermarket was FURIOUS yesterday at having to queue for the checkout whilst her precious dog was outside and kicked off at the cashier when she got to the front. There were 6 free self checkouts available and she only had a few items 😂

This. Its like on teaching/health care threads.
'Why are you complaining about being abused/assaulted you knew this when you took the job it's part of it'
Ridiculous!

We always used to have really lovely customers here but over the last couple of years it’s like everyone has forgotten how to behave.

I had a customer on the phone this morning, rudely demanding that I do them a favour. I told them no, it’s not something we can help with and gave him contact details of a company who could. He demanded to speak to my manager, who told him exactly the same thing.

I don’t get why they think they’re going to get a different answer. If we can’t do it, we can’t do it.

What a twat. I'm sorry that happened to you xx

There could be any number of reasons why he "flipped".

We weren't there and don't know him of what "flipped" means in this instance. I know a parent of a child with ARFID who could be very distressed in this situation. My Dad with dementia might react surprisingly. Might just have been a cantankerous curmudgeon.

At least you work there! Was in a not very local large store and a bloke had a 5 minute rant at me with swearing, and demanded to know why (something had happened).

Took great delight in saying 'I have no idea either, perhaps you are better off speaking nicely and politely to an actual staff member to find out, rather than randomly swearing and ranting at another customer' and walked off.😂

I have been working in a supermarket for over twenty years, you’ll reach a point where something like that won’t upset you one bit.

Sorry you had to deal with that kind of behaviour 💐

I need to know the flavour first.

I work in retail and I honestly don't believe this is fair. Why should we have to put up with people talking like they've scraped us from the bottom of their shoe.
And they do ....

We are only human too !!! And maybe retail staff have mental health issues aswell , why do these peoples MH trump a retail workers MH ?

If someone speaks to me like shit , then I speak to them with the same respect.
I'm sick of pandering to the public who still have the opinion that the customer is always right , coz trust me ... they really aren't!! Some of the batshit crazy we have to deal with is not worth minimum wage !!!

What brand and flavour was it?

Some people are just twats OP - don't take it to heart.