Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To ask if you recognise this transaction please

38 replies

DuckyLuck · 02/04/2024 11:18

Over the weekend at some point, I spent £24.99 on something which is showing as cleared through my bank to "En Online" - the actual line on my statement reads:

EN ONLINE SP 24.99

Further info it shows me is that the Business type is Game, Toy and Hobby Shops.

I can't for the life of me remember what I've bought! Anyone recognise it please?

I've Googled and nothing appears, and I've searched my emails for the amount and can't see anything and it's not showing as a subscription anywhere.

I know I can ring my bank and dispute it but the chances are it's something I've ordered knowingly online so don't really want to go down that route.

OP posts:
New posts on this thread. Refresh page
Beetlejuicexx · 29/07/2024 21:38

DuckyLuck · 02/04/2024 15:36

Curiouser and curiouser! Mine was same date - I'm wondering whether it's to do with my son's Switch?

Going to try and ring the bank - I'll definitely let you know.

Thanks everyone

Show quote history

I, too, have had this transaction go through - £24.99 EN Online.

It was a one-off and hasn't come out since. I'm wondering if it's Nintendo Online's yearly subscription, given Switch has been mentioned, as well...

If there's any other switch owners that pay for their Nintendo Online account yearly, maybe they coudl post here, to let us know if it's the same company?

Thanks.

Simira · 16/04/2024 17:00

Refunded and cancelled by credit card provider here.

Nonmuminpeace · 16/04/2024 13:29

Hi

I had a similar credit card charge of £38.99 on 31st March, also EN ONLINE SP.

I do play games online and use subscription services on that card but I didn't remember buying anything and there were zero confirmation emails from anyone for that amount.

I spoke to my card supplier and they said it had been set up as a subscription. They've cancelled the card and actioned a refund based on it being fraudulent.

This thread was the only thing I found about it online. Thank you to the OP and other contributors.

Hope everyone gets their money back.

Pedagogue54 · 04/04/2024 11:54

I had a card payment of £38.99 taken on 31 March to EN ONLINE SP; the bank says it was at 10.10 p.m. but I did not have my debit card with me at that time. The bank have checked and it's not a subscription; I don't play online games. The bank are treating it as fraud.

Original poster
DuckyLuck · 03/04/2024 08:31

SDJ2024 · 02/04/2024 23:07

Hi, after googling the same term this evening, as my wife had the same transaction happen over the wknd , and come out of her account today, I was suprised to see a number of people having the same issue, all this wknd. We have phoned the bank, and it was also described as being in Lyon, definitely fraudulent, and also it was set up as a regular payment. So for anyone else wondering, phone your bank now and report it. A mass case of fraud it would seem.

Thank you! I'm glad I called the bank - they said it had been set up as a subscription against my card. They immediately refunded me, cancelled my card and issued a new one, ensuring the subscription didn't transfer.

Thanks everyone, glad this has helped others too.

OP posts:
SDJ2024 · 02/04/2024 23:07

Hi, after googling the same term this evening, as my wife had the same transaction happen over the wknd , and come out of her account today, I was suprised to see a number of people having the same issue, all this wknd. We have phoned the bank, and it was also described as being in Lyon, definitely fraudulent, and also it was set up as a regular payment. So for anyone else wondering, phone your bank now and report it. A mass case of fraud it would seem.

caringcarer · 02/04/2024 17:27

Itloggedmeoutagain · 02/04/2024 14:44

I had a transaction recently for something i didn't recognise.
It was fraud
Got a refund in about 2 or 3 days and I'm just waiting on a new card.

I had 3 small amounts taken from my bank account last year all for less than £40 so I didn't notice until after the third time. All went out within about 10 days. It turned out to be fraud and I got a full refund.

Simira · 02/04/2024 17:08

underthemilky · 02/04/2024 17:05

This is not a game toy or hobby shop

Show quote history

Definitely not in my case at least. I don't live in the UK.

underthemilky · 02/04/2024 17:05

DrJoanAllenby · 02/04/2024 12:29

Is it this company?

www.spenergynetworks.co.uk

This is not a game toy or hobby shop

Original poster
DuckyLuck · 02/04/2024 16:40

KreedKafer · 02/04/2024 16:25

’SP’ can also stand for ‘settlement pending’ on a bank statement - ie a payment that you’ve authorised, but which hasn’t been taken yet. But all banks use different abbreviations, annoyingly!

Honestly, OP, just phone the bank - it’s much better to call them and realise that it’s something you knew about than to ignore it or spend ages trying to figure it out.

Show quote history

I have, I've called them and they are investigating it as fraud.

OP posts:
KreedKafer · 02/04/2024 16:25

YaMuvva · 02/04/2024 15:40

SP - Sony PlayStation?

’SP’ can also stand for ‘settlement pending’ on a bank statement - ie a payment that you’ve authorised, but which hasn’t been taken yet. But all banks use different abbreviations, annoyingly!

Honestly, OP, just phone the bank - it’s much better to call them and realise that it’s something you knew about than to ignore it or spend ages trying to figure it out.

Original poster
DuckyLuck · 02/04/2024 16:19

Yep, on the phone to the bank now. They say it's a company in Lyon and are treating it as fraud. I've had to reclaim, get a new card etc.

OP posts:
Simira · 02/04/2024 15:48

I do not have Playstation. We do have a Nintendo Switch in the house, but it is little used. I have only bought a few games, but that is 2 years ago and on a different card. No kids that could have snuck in anything either.
My bank couldn't help. I have put in a reclaim and blocked my card. It seems very strange there are no emails or messages about this whatsoever.

BTW my exact text says "EN ONLINE SP, LYON, FRA", so maybe some place based in Lyon? Still a riddle to me though.

YaMuvva · 02/04/2024 15:40

SP - Sony PlayStation?

Original poster
DuckyLuck · 02/04/2024 15:36

Simira · 02/04/2024 14:47

Very strange. I came across this post as I was googling for the exact same reason!
I have the same transaction of 24.99 on my credit card from March 31st, with the same text. No email traces.

I play a lot of online RPG and boardgames, but I can not find any subscriptions that makes sense.

Definitely following this thread for updates!

Curiouser and curiouser! Mine was same date - I'm wondering whether it's to do with my son's Switch?

Going to try and ring the bank - I'll definitely let you know.

Thanks everyone

OP posts:
Simira · 02/04/2024 15:16

AnxiousRabbit · 02/04/2024 14:48

Is it a PayPal transaction? Or anything with a "pay over 3 months) type feature?

In my case the card is not connected to Paypal at all. I have now trawled my browser history for all browsers, with no trace of the culprit.
Also, I am Norwegian, so it is not very often I pay in GBP, so I should be able to recognise this.

AnxiousRabbit · 02/04/2024 14:48

Is it a PayPal transaction? Or anything with a "pay over 3 months) type feature?

Simira · 02/04/2024 14:47

Very strange. I came across this post as I was googling for the exact same reason!
I have the same transaction of 24.99 on my credit card from March 31st, with the same text. No email traces.

I play a lot of online RPG and boardgames, but I can not find any subscriptions that makes sense.

Definitely following this thread for updates!

Itloggedmeoutagain · 02/04/2024 14:44

I had a transaction recently for something i didn't recognise.
It was fraud
Got a refund in about 2 or 3 days and I'm just waiting on a new card.

Cdelroy · 02/04/2024 14:42

I have had the exact same this week but it being for £38.99

No indication I've bought anything.

I was traveling all day so know I didn't purchase anything/used my card.

I too have been unable to identify which shop or where this ordinated from.

Cas112 · 02/04/2024 14:33

I would literally just ring the bank, they're not going to scold you for it

User356432 · 02/04/2024 14:31

The pricing looks a lot like a digital subscription or in-game purchase. However if it was in a phone app then all the invoices come via Apple and you won't be billed separately for it.

Could it be possible that you opted in to a free trial period for something a while back and they've only billed you now?

willWillSmithsmith · 02/04/2024 14:16

I hate those ambiguous names that have nothing to do with the company you’ve bought from. I had one recently, (it was called Go Cardless), no idea what it was and as it was a direct debit I freaked out for a minute. After googling it turned out to be for the new pet insurance I’d changed over to.

WimbyAce · 02/04/2024 14:03

Have you been out and about at the weekend? I find when buying from sellers at parks and stuff it appears very random on statements.

DaughterOfEvening · 02/04/2024 14:00

Have you sponsored anyone for the London marathon?