to think McDonald's have lost the main idea of "fast food"

The just eats/deliveroo orders have massively increased wait times.

My son's friend was due to arrive at our house and he called to McDonalds on his way. He got there at 3.00pm, ordered his food around 3.15pm and the food finally arrived at 3.40pm!

Thing is that in supermarkets and petrol stations and convenience stores all over the country, they have "hot" food cabinets where the customers can help themselves to breakfast buns, burgers, sausage rolls, pasties, etc., than are still hot when bought, but which could have been there quite a while.

We don't see huge numbers of injuries from customers picking their own out of these kinds of hot cabinets, do we?

Is it Amsterdam where they actually have vending machines for the likes of chips, burgers and hot dogs? They manage to keep those hot whilst they're in the machine pending being bought, and, like shops etc., they won't have the same throughput of products as your typical McDonalds.

I just don't see any excuse for McDonalds food to be luke warm or even cold when it's handed over at the counter or drive through window. It must have be sat around for a long time for that to happen, i.e. burger patties batched cooked and left in trays until needed, or poor stock rotation, i.e. using newer chips before older ones, etc.

Funny that I've never had "cold" food served from a Burger King or KFC. Plenty of times, I've been stood at a Burger King counter and noticed the tray of chips fried earlier, and hoped they'd be served to someone else and I'd get fresh, but then pleasantly surprised when I do get the fries I'd watched sat there for a while whilst the burgers were being cooked, to find they're still hot and fresh. BK and KFC must be doing something different to McDonalds, as very rarely can you say that McDonalds burgers and fries are actually fresh and hot! (Certainly in the ones we frequent anyway!).

The McDs near me is a no go area during the school holidays and evenings as teens hang in there all day and security turf them out. Most don’t eat anything there.

Think some places they are only drive thru after 6pm due to the chav teens

I do eat there not through choice as my friends are generally fussy eaters.

If my friends had my tastes in food - we would be eating at Asian cuisine restaurants.

Most McDs food I find is mediocre but their Sausage McMuffins are my favourite. Tried the various sausage patties that some supermarkets sell but they are not as good as McDs

I don’t ever go anymore because the prices are insane. If you’re getting shit quality fast food it should at least be cheap

I think a lot of that is to do with cultural expectations. Japan has certain expectations as customers and therefore so do the service providers as they know that they will lose custom if they dont meet those expectations.

Whereas other places they know that people have come to accept "that'll do". The UK has been trained to accept "that'll do" and when you combine that with the cultural training of "Well I dont want to make a fuss......" thats how they get away with this shit.

I dont think its the staff, its the franchisees. Stick a few of them from around here in America or Japan or South Korea for a few months and they would soon learn what the rest of the world expects!

I always complain. I am not in the slightest bit bothered about making a fuss. If I order and pay for hot fresh food that has taken 20 minutes to arrive (which incidentally is considered standard waiting for a cooked to order meal in a pub, any longer and its ok to ask where your food is) then I expect hot fresh food, especially since their prices shot up. And I will always demand a freshly cooked replacement if I dont get it. Personally I can take or leave McD's but DD likes it so we go about once a month.

I remember when i was a kid, a trip to macdonald back then was a big thing, still have some happy meal toys! The one in the pic is my favourite, comparing to what you get now? Ridiculous.

No issue with either of the ones by us in terms of time, was in our most local one at the weekend and it took 5-10 minutes for a large order for 5 people including mcflurries, which seems reasonable

Occasionally we have a missed item, most often when we use the drive thru, but we always park up to eat anyway so we just pop in or go round again if the drive thru is quiet and they always sort it (and don't even ask for proof which is surprising)

Random digression: when did "park" become "park up"?

McD in here in Japan is generally agreed to be much better - although I don't go often enough to really judge. I did have some french fries recently and they were hot and fresh.

Drive through is a thing in the suburbs and rural areas, you won't see it in the central urban areas though. We do get the annoying Uber Eats people hanging around, although at least they use bikes to deliver.

You should try it - being bone idle fucking rocks!

Not with Mickey D's though. The food is always cold and tastes of nothing.

Not where I live!!

@urwildquoter24

Oh come on! 😆 That's a VERY poor attempt at back-peddling 1/10!

You have started a thread whining about McDonalds being slow at serving in the restaurant, and drive-thru (which they often are now because of the delivery service they now provide,) and then gone on to admit you have deliveries!

You said at 18.40 today

"When I get it delivered, it's usually lukewarm."

Present tense... 'WHEN I GET IT DELIVERED.' You did not say 'when I USED to get it delivered 3-4 years ago!' 😆

As I said, poor attempt at back peddling!

Like I said before - you complain about slow service in the restaurant and the drive-thru, and yet YOU are part of the problem with the slow service. Don't try and pretend you haven't had a delivery for 3-4 years now, to try and back out of what you said. 😂

You have dropped yourself right in it mate. You have not 'rested any case.' Just proven yourself to be a massive hypocrite!

Oh FFS. I was on your side @urwildquoter24 But now you have just admitted you have Maccies food DELIVERED! YOU are part of the reason that the service is so slow in the restaurant! 😫

The irony is deafening!

I think the issue is uber eats! They can't keep up with drive thru, deliveries and sit in customers all at once. Our local one is really slow and their systems also go down a lot! I've waited in the drive thru for 20 mins before and inside for 30 mins.

I have to jump on the moanfest wagon and add:

1. The cardboard knife & fork for their salads fills me with rage. Utterly useless and leave me feeling as sad as their salad looks…
2. The milkshake/mcflurry machine never seems to be working (I hear this is often a ruse as they can’t be bothered to clean it?)

There not it was an April fools joke. Not a funny one 😡😭

S’true. The ‘healthy’ restaurants and organic food shops round me are full of chunky sweater-wearing ex-hippies and smelly looking new age types. There are some younger mums with small children in those places; but they always grow out of it (or their children do) soon enough.

It smacks a saddo imo to sit in judgement because someone found a McDonald's receipt and assumes the person who ate it drove 106 miles to get it when you don't know if they did!!

And how do you know it's "mediocre" if you don't eat there?

I don't like it anymore but that's based on personal experience!

How do you know the person wasn't passing by anyway?

Is it not "pretty sad and pathetic" to drive the long way to your parents' when they live a 10 minute walk away?

@WhatsTheUseOfWorrying "the dreary ‘60s ex-hippies plus some younger new ager fools"??? What?!

It's because they're so focused on Deliveroo/ just eat orders. The customer standing in front of them isn't important anymore. Have noticed this in loads of places.

Found the day after the McDs reopened the first 60-70 drive thrus 53 miles away - smacks a saddo imo

Well just shows millions disagree with you.