Is virgin media broadband terrible?

Ours is good, we did have a few drops and they replaced the box and it seems to have worked. The price going up each year is a bummer but my DH managed to chip them as I told him the first thing to go will be the bloody sports channels. Particularly F1.

Their router is awful. I found the service unreliable with Virgin.

However, the real reason is advise anyone to run away from Virgin is the abysmal customer service if something goes wrong or - in particular - if you want to cancel. This is important because the great deal will become a dreadful one at the end of the contract. Trying to cancel was kafkaesque.

We've had Virgin for years and zero issues, it's super fast, super reliable and cheap. We're in London. Easy to manage bills online

Been with them for years. We have had a few issues owing to a network issue but resolved quickly. Just remember to negotiate at renewal and not just go with renewal price as they will always discount if you say you are leaving. You can get £50 discount if someone refers you. Let me know if you want a code.

We left Virgin, as it was so bad - especially their customer service. The wi-fi was completely flaky.

We changed to Sky and haven’t had any problems. It may be more expensive though.

Yes, all through lockdowns, the road whatsapp group would be buzzing with "is virgin down for everyone, or just me". When there is a problem, it is terrible to try and get through to them too, I have often been oh hold for 45 minutes before speaking to someone. I am nearly at the end of my contract and will be going elsewhere when I can.

fine here and the fastest speed. Dh won’t let me leave them for a better deal.

We're with Virgin in three places, our home, our office and our son's flat.

No problems at all. Super fast, reliable, etc. Maybe once, we've noticed an outage but only a few minutes.

All installed at exactly the date ordered on their website. For two, we needed their engineer to lay the cable from outside, no problems. For son's flat, there was already a connector box/socket so he got the equipment in the post, simple to plug in worked straight out of the box.

We had endless problems with BT/Openreach for years before we changed our home and office - ancient copper cable that was slow and unreliable with constant dropped connections. We waited until they installed FTTC (fibre to cabinet and end of street) to see if it improved but it was still crap and they blamed the copper between cabinet and home and that there were no plans to replace.

It depends on were you live. It barely worked were I used to live, but were I am now, it's the best option. My DP has the full sports package and they give the cheapest price.

I've been with them for years. My experience is that the internet service they provide is very good but their wifi equipment is rubbish. I have put a set of mesh discs in now and it's perfect. And with a lot of gaming/streaming, it takes a hammering!

We have virgin and have no problems. Really fast.

We left Virgin in December as it was awful. We logged a fault in May and they kept saying it was an area fault being looked into blah blah blah. By December it still wasn't fixed and we were out of contract then so left. The Internet kept dropping out constantly, would crash our laptops and buffered any streaming we did. Virgin initially tried to blame our equipment although our laptops worked everywhere else just not on our home broadband. We moved to Sky and none of this happens anymore, so what do you know it is virgin and not our equipment.