Is virgin media broadband terrible?

I switch between virgin and BT, depending on who is going to give me the best deal.
I've never had a problem with either.
I'm currently with virgin again and it's been problem free as usual.

Customer service is nothing short of horrendous IMHO.

It's excellent where I am and I've been with them since they started out. On the few occasions it's gone down it has been sorted really quickly.

Oh yes - the leaving process was very difficult, drawn out and generally awful. Hours on the bloody phone.

with sky, as with Virgin, if you tell them you’re leaving, they’ll somehow find a much cheaper deal.

At one point years ago, I had them calling me offering me 6 months entirely free tv including sport (which I’d never used) and movies to try to retain me. It was nuts. The offer kept getting cheaper until it was free. I still cancelled because I had decided to ditch live tv entirely and free sky still required me to pay for a tv license.

I left them after years because the prices just went up and up and up and the frequency of service interruptions also went up and up.

When it works it's good (but very expensive after the first deal runs out) but far too many interruptions for me

Ours is excellent, it has been down twice for about ten minutes in four years of living here. But I know people who have had terribly problems so I think depends on where you live.

AVOID X 1000000000000000
When things go wrong you literally cannot get through to them. My reviewer name in many sites is IHATEVIRGINMEDIA

Once we had a problem that required an engineer and the only reason we were able to get an appointment was because I handed the phone to my husband and they listened to him saying what I'd been trying to explain to them instead of talking over him.. presumably because he is a man?

OMG! I cancelled my phone contract with them because of this! It has become a running joke in our family that they wouldn't talk to me about my own phone until I had the permission of my husband! The kids whenever they moaned to me about the TV, I would say ' I'm just a lickle woman. You have to ask the man of the house to sort it out!'

We had an unusual situation where our cable was cut during extensive street works. It took 3 months to get them to fix it, they lied constantly that "someone would fix it this week". We threatened legal action in the end.

The "automatic compensation" due to loss of service is a crock of shit. They owed us £730, offered £200 as a gesture of goodwill. We had to go through the ombudsman, another 3 months to get paid out.

However, the fibre is really good here so we are stuck. The speed is great.

Agree with this. Our TV service isn't working. They have been absolutely crap customer service wise. DH thinks we should get a firestick and go virgin broadband only, but I think we should ditch them completely. No point rewarding crappy service. They offered us £10 compensation for 3 months without on demand services. When we said we wanted to cancel the TV they said ' Well your broadband bill will go up and you're tied to the contract for 2 months'. Even though they have not provided us with the service they couldn't care less.

Virgin were awful for us in SE London. As previous posters have said, check with neighbours, or maybe local Facebook groups to see how others are find it.
We had a lot of outages and I found the customer service utterly contemptuous. I was frequently on hold for over half an hour and the staff were so rude and unhelpful. Once we had a problem that required an engineer and the only reason we were able to get an appointment was because I handed the phone to my husband and they listened to him saying what I'd been trying to explain to them instead of talking over him.. presumably because he is a man? 😬
We are with Sky now and it's been better for us. Customer service is much more pleasant to deal with.

The deals are good if you're new. Mine started at £33 and increased to £110 for the same package after 18 months.
Switched to brsk and have no regrets. The installation guy at brsk actually left virgin because of the way they treat their customers so that says it all

Hope not as we’ve had it installed yesterday 😂

They were asking us for 90 a month when we left. Initial deals very quickly rise.

The Internet is great. When you have a problem, they are shit. They are the fastest around here so can't leave.

We changed from Sky to Virgin recently, BB is excellent, Sky was useless

In a city and been with Virgin for 7 years. I only stream TV and a bit of video calling; no gaming.

I’ve cancelled my contract only because of the massive increase in cost. Otherwise zero issues with delivery of service. Customer service a bit ropey but assume the same with all companies.

No problems here either although every time my contract is up the renewal price shoots so I threaten to leave then they take about £20 per month off.

That said, I’d don’t know why the government haven’t legislated to ensure that all contracts of this kind are as easy to cancel as they are to set up. If you can sign up quickly online, you should be able to cancel without phoning people, being transferred to 15 different departments, continually being asked for security details, asked repeatedly why and being forced to go through the options for other deals they offer and so on.

(similarly, ‘free trials’ should require opt in at the end to continue, rather than defaulting and then being really hard to cancel too).

I have strong feelings about dodgy practices in attracting and retaining customers.

In Hampshire. Had them for years and broadband service is great. Customer service, on the other hand, is the pits. I hope I never need to attempt to contact them again and just let sleeping dogs lie. I'd switch providers rather than attempt a conversation with their many bots.

I’m with Virgin and it’s excellent. There have been a few problems over the years but they quickly get fixed.

We had it ten years and very rarely had problems. It was fast and reliable.

But I hated dealing with them. Hated the cold calls, the "offers" which were for a couple of months and then increased dramatically, and they were incredibly expensive. We switched to Brsk as soon as they became an option locally. Similar speeds for a third of the price and so far, no hassle from their sales team.

I am not a tech expert, but it looks like asking your neighbours is the best bet for local service.

I'm on virgin - and it's been a fantastic high speed service BUT they are money grabbing arseholes of the highest order, ramp up the contract cost every chance they get and will take you a minimum of an hour on the phone to renegotiate your package to a reasonable cost, and to do it you need to get a comparison package and say you are leaving. It's an utter pain in the arse.