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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To complain to GP practice?

59 replies

Cluedokeys · 21/03/2024 14:28

Or am I being a drama queen?

Long story short, I’m worried I might have skin cancer. New and changing moles which look hideously similar to the examples of melanoma on the NHS website, I’m exhausted, and covered in a new, odd, blood fleck rash. I’m 31.
Prior to this I’ve not needed to see a GP for years.

I cannot get an appointment. I’ve called everyday for two weeks at the exact phone opening time in the morning, waited on hold for 40-55 minutes each day, to be told no appointments available and to call back tomorrow. You cannot make an appointment for a future date, you cannot make an appointment in person. Apparently, you can make an appointment online, but my partner and I have checked continuously for the last 2 weeks including at night and there are never any available. I’ve filled in an online consultation form which the auto response tells me will be reviewed by staff at the end of April, which is something I suppose, but I’m absolutely panicking that if it is something sinister, I need to be referred quite quickly for the best outcome.

I’m not sure whether the worry is clouding my judgement and I need to just calm down and keep trying, no big deal, or whether actually this is a pretty dismal set up which is worthy of a complaint?

OP posts:
UncomfortableSilence · 21/03/2024 15:05

When they tell you there are no appointments are you clear in the reason you need one? Are you stating you are worried about a changing mole and the need to rule out cancer.

ThingsgetbetterwithalittlebitofRazzmatazz · 21/03/2024 14:53

You need to tell the receptionist you think you may have cancer and you need an urgent appointment. There will be a way to get you in.

Toomuch44 · 21/03/2024 14:47

Have you told them why you want the appointment, ie to exclude cancer? DD had a problem getting an appointment and I told her she needed to be firm and tell them why she wanted it. She was still told no appointment, no triage but receptionist had obviously thought about it and a doctor phoned in the afternoon. She's now on the 28 day NHS gateway.

At the time a friend told us he couldn't get an appointment, he was actually passing that day, walked in and got one, so do try that.

DilemmaDelilah · 21/03/2024 14:38

I have much the same problem, but I have now figured out that the thing to do (with my surgery anyway) is to go down there at 8.30 and then I can usually arrange an appointment. If it's urgent it would be triaged and I might get a same-day telephone appointment. If it's not urgent then I might get a face to face appointment (if necessary) in 2-3 weeks. Longer if I want to see my own GP, shorter if I am prepared to see anyone.

Answersunknown · 21/03/2024 14:38

I’m not sure what complaining will achieve - if the appointments are all full, they are full.
Staff don’t keep empty appts for the sake of it.

Current demand is outstripping supply considerably but unfortunately underfunded gp can’t keep absorbing or creating extra capacity.

Keep ringing on the dot every morning, changing practice may be an option but I can’t imagine it will be different elsewhere

ForNaiceHiker · 21/03/2024 14:35

I’ve filled in an online consultation form which the auto response tells me will be reviewed by staff at the end of April

were you updated of this via text / email?

Newbutoldfather · 21/03/2024 14:33

Yes!

There are so many options, try a different GP, go privately or go to A&E (only acceptable if you can’t afford private and no one else will see you).

Don’t depend on one useless sounding surgery.

ns87 · 21/03/2024 14:32

Can you go in person?

If you have no other option I would consider going private

buswankerz · 21/03/2024 14:29

Book with a private gp or change surgeries