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People who don’t carry their bank cards with them

868 replies

Auburngal · 16/03/2024 14:19

I was in Sainsbury’s this morning and systems are down. No contactless, chip n pin taking ages to go through. Unable to buy gift cards, mobile top up vouchers.

Systems going down like this happen not very often but when they do it’s awful.

On the self scan next to me a woman screamed at the manager on why she can’t pay on her mobile.

Why do many people don’t carry their bank cards anymore? The cards don’t weigh much. Plus if the contactless payment system goes down, hopefully their card will go through via chip n pin. Also they won’t look like idiots either. No sympathy for these.

Regarding contactless payments- sometimes your bank, NOT the retailer etc asks you to do a CnP payment as part of security. “I dunno my PIN”. You can change your PIN to any number you want (not 1234, 1111) at any ATM under PIN services.

OP posts:
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7
Elephantswillnever · 18/03/2024 10:35

moonfacer · 18/03/2024 10:19

It's definitely different, logging into an app takes longer than finding a card in your purse.

If you store your loyalty cards into your apple wallet it’s just a case of double click choose store card, then payment card. Takes seconds. Much daster than hunting in a wallet.

ZetuianRose · 18/03/2024 10:31

moonfacer · 18/03/2024 10:19

It's definitely different, logging into an app takes longer than finding a card in your purse.

You’ve clearly never used Apple Pay. You do not have to “log into an app” 🤣

In fact, the moment you hover your phone next to the contactless reader your card automatically and instantly pops up on your screen for you. Otherwise a simple double tap of a button brings the card up in readiness while the last few items are being scanned. You can even Face ID or Touch ID in advance as well so it’s already authorised to pay the second you pop your phone to the reader (once the cashier has caught up with you 🙃).

No phone signal required. No “logging in”. Nothing.

Its the same speed as card contactless, and faster than chip & PIN or cash.

ZetuianRose · 18/03/2024 10:27

shatteredmama · 18/03/2024 09:17

I’d rather carry a small lightweight bank card than a power bank

Not the point that I was responding to. Your comment of “I would’ve expected manufacturers to have improved batteries” was not justified, they have. Irrelevant of whether you want to carry back cards, train tickets or the like.

SerendipityJane · 18/03/2024 10:24

It costs businesses to bank cash as well

There's also a human cost, as anyone who has stared down the wrong end of a shotgun knows only too well.

moonfacer · 18/03/2024 10:19

aodirjjd · 18/03/2024 10:16

Surely it’s no different to being stuck behind someone who acts like it’s a surprise they have to pay when they get to till and then goes digging for it their purse at bottom of their bag and then digging for the right store card amongst a wallet of a dozen cards?

or someone who struggles with arithmetic but wants to hand over exact change/use their change up so counts it slowly into the shop assistants hand?

those people will always exist. It’s nothing to do with phones.

It's definitely different, logging into an app takes longer than finding a card in your purse.

moonfacer · 18/03/2024 10:18

RaraRachael · 18/03/2024 09:57

I hate the thought of having everything on my phone. Even store cards I carry physically on me so that I just tap them at the checkout. I'm fed up being caught behind people with everything on their phones holding up the queue trying to pay and use their store card, struggling to find them or they just don't work.

Sorry meant to quote you.

I think the problem is these apps log you out if you don't use them regularly. And then you can't always have the same password across all apps as they have differing password rules and also they don't let you change to the same password if you've used it before so you are left with lots of password options. It's exhausting.

Mary46 · 18/03/2024 10:17

Signs up on our cinema card only. Places dont want cash now.. I have cards on my phone but they in my handbag too.

aodirjjd · 18/03/2024 10:16

RaraRachael · 18/03/2024 09:57

I hate the thought of having everything on my phone. Even store cards I carry physically on me so that I just tap them at the checkout. I'm fed up being caught behind people with everything on their phones holding up the queue trying to pay and use their store card, struggling to find them or they just don't work.

Surely it’s no different to being stuck behind someone who acts like it’s a surprise they have to pay when they get to till and then goes digging for it their purse at bottom of their bag and then digging for the right store card amongst a wallet of a dozen cards?

or someone who struggles with arithmetic but wants to hand over exact change/use their change up so counts it slowly into the shop assistants hand?

those people will always exist. It’s nothing to do with phones.

moonfacer · 18/03/2024 10:09

chaosmaker · 18/03/2024 09:55

EVERYONE of us needs to carry cash before they take it away from us. Cash can't be digitally wiped out either and may keep the remaining banks and post offices open. Also keeps cash viable for businesses that are cash only. Would be a lot better if people had cash then they wouldn't need to shout and scream cos they can't pay.

Don't get me started on cashless businesses.
Carrying a bank card when tech fails is pointless.

I think the problem is these apps log you out if you don't use them regularly. And then you can't always have the same password across all apps as they have differing password rules and also they don't let you change to the same password if you've used it before so you are left with lots of password options. It's exhausting.

PrimitivePerson · 18/03/2024 10:05

BIossomtoes · 18/03/2024 10:00

Carrying a bank card when tech fails is pointless.

It’s not. Chip and pin always works when contactless doesn’t.

Not always, but quite often.

BIossomtoes · 18/03/2024 10:00

Carrying a bank card when tech fails is pointless.

It’s not. Chip and pin always works when contactless doesn’t.

BobnLen · 18/03/2024 09:58

If only I could easily put my M&S credit card on my phone to use in M&S, I don't want to use another card because I get about £200 a year cashback on M&S card. Unfortunately the bank they use is not as user friendly as the store

RaraRachael · 18/03/2024 09:57

I hate the thought of having everything on my phone. Even store cards I carry physically on me so that I just tap them at the checkout. I'm fed up being caught behind people with everything on their phones holding up the queue trying to pay and use their store card, struggling to find them or they just don't work.

chaosmaker · 18/03/2024 09:55

EVERYONE of us needs to carry cash before they take it away from us. Cash can't be digitally wiped out either and may keep the remaining banks and post offices open. Also keeps cash viable for businesses that are cash only. Would be a lot better if people had cash then they wouldn't need to shout and scream cos they can't pay.

Don't get me started on cashless businesses.
Carrying a bank card when tech fails is pointless.

firstfamhol · 18/03/2024 09:51

NoWordForFluffy · 18/03/2024 09:49

Yep. Me too! 🤣

I think it does tell you to leave it open in case you're challenged. I haven't been yet though.

You can access all your receipts in the app too if you do close it. So handy for returns!

firstfamhol · 18/03/2024 09:51

firstfamhol · 16/03/2024 20:28

“Also they won’t look like idiots either.”

I’m curious to why you think a customer willing to pay, would look like an idiot because of the failure of shop / banking tech?

Yes, cards are light, but you know what’s even lighter? Not carrying a purse / wallet / bag. I don’t even need to have my phone to pay via my watch, so even if I forgot my phone I wouldn’t be stuck.

I genuinely couldn’t tell you the last time I used chip and pin, or even an actual card for contactless. Technically contactless via watch / phone is even more secure.

In M&S and Sainsburys I use the app on my phone to scan while I shop (means I check all my offers) and pay via Apple Pay. So it’s not even contactless and you don’t have to even go to the checkout you can just walk out. Unlike you, I don’t think “anyone who queues at a checkout is an idiot” for paying a different way than me for instance.

If I am ever truly stuck, 2 of my banks offer contactless ATM withdrawals via the app or text. These are both big chains so they are everywhere. Lots of other banks do too. So again, don’t need my card to get cash out.

People do things differently, it doesn’t mean they are idiots.

@Auburngal Are you going to acknowledge the question that others, like myself have asked or just ignore?!

Genuinely curious as to why you think it is acceptable to say people are idiots because they do things differently than you - it is not any less nasty, than the customers shouting at staff (which obviously isn’t ok).

NoWordForFluffy · 18/03/2024 09:49

Yep. Me too! 🤣

I think it does tell you to leave it open in case you're challenged. I haven't been yet though.

firstfamhol · 18/03/2024 09:48

NoWordForFluffy · 18/03/2024 09:37

I always feel like a shoplifter in M&S when I use that service, @firstfamhol! 🤣

Haha I love it! Especially when there is a HUGE queue or you have a small child with you. It’s so convenient! But I do usually leave the app open with the very visible receipt and semi wave my phone about while exiting 😂

NoWordForFluffy · 18/03/2024 09:37

I always feel like a shoplifter in M&S when I use that service, @firstfamhol! 🤣

firstfamhol · 18/03/2024 09:36

saffy2 · 17/03/2024 20:07

I always have my purse with me. I always think it’s a good idea to have id on me. But in the scenario here, people with a bank card could go and get cash if chip and pin wasn’t working either. Those with only a phone can’t do that. I went into sainsburys, and just used chip and pin and it worked fine.
so there was no stress for me, no going elsewhere, no worries at all. I just did exactly what I’d planned to do, paid for it and left.
i always have a few quid cash on me aswell to be honest. I don’t understand this travel light thing, you’re in a shop buying something you’ll need to carry anyway 🤷🏽‍♀️

“But in the scenario here, people with a bank card could go and get cash if chip and pin wasn’t working either. Those with only a phone can’t do that.”

Not strictly true. You can access cash from an ATM with your phone - lots of banks offer this via app or text.

I always use my watch / phone. You don’t even need your phone with you to pay via your watch.

In many shops like M&S, Sainsburys and now Tesco, you can scan and pay on the app via card details directly or with “wallet” using Apple Pay etc. You don’t even have to go to the checkouts at M&S you just walk out. Using your Apple Pay wallet is much more secure than using a physical card with chip and pin.

aodirjjd · 18/03/2024 09:28

angela1952 · 18/03/2024 07:52

Our local corner shop asks people to pay for small purchases (under £5) with cash as if we pay by card he makes no profit on the transaction at all. Since most of our transactions are newspapers we always pay by cash, as do most other people.

It costs businesses to bank cash as well and card charges are tiny (the high end is 6% so that would be 30p on a £5 transaction) so I find it hard to believe they’d make no money on £5 purchase. Especially because the more cash they have the more insurance is.

More likely they aren’t reporting their full profits for the day which is easy to do if cash. So I’m glad this sort of thing is getting stamped out. A more charitable explanation could be they are borrowing from shop float informally for daily expenditure and don’t want it to show in accounts which is totally legal but worrying for their finances.

Auburngal · 18/03/2024 09:18

Some Sainsbury’s customers hurled abuse at the staff on Saturday. The staff had no control over the system going down.

Most who did this are making themselves fools for not knowing their PIN.

Anyone who shouts abuse like this should be ashamed of themselves. If they don’t- nasty people

OP posts:
shatteredmama · 18/03/2024 09:17

ZetuianRose · 18/03/2024 08:42

They are vastly, vastly improved on what they used to be. I remember when I first got my iPhone 11 Pro Max, I hammered it all day, through an airport, on the plane, then navigated with gps for 2.5 hours in the hire car and I think I’d used about 50% of the battery if that. We’ll be on to iPhone 16 this year, and given tech increments are pretty exponential, things get smaller, faster and more powerful every single time.

Plus, if you really think your phone might die in the time period you’re away from a charge, power banks are small and inexpensive to take along with you.

I’d rather carry a small lightweight bank card than a power bank

shatteredmama · 18/03/2024 09:16

Allfur · 18/03/2024 07:54

Shatteredmama, don't you check your car has petrol before going out in it? There's lots of catastrophising on this thread

Yes, car always has petrol thanks 😊 The point I was trying to make was that if I was out of the house all day and away from a plug socket, my phone battery wouldn’t last, so it couldn’t be relied upon

Packetofcrispsplease · 18/03/2024 09:07

I always have my card because I always have my phone when I’m out and about .
its a wallet type phone case so has places to put cards