Holiday From Hell - Live

So glad you are finally at a fabulous place and hoping everyone is settled and having a fab time. I would love to know both locations as we go away with dhs family once a year and there's 22 of us now and it's getting harder to find a place 😂 Would hate to end up somewhere grotty. We have been in some interesting locations over the years 😂 We've been on farms and all sorts to accommodate us all. We also have a few dogs amongst us 😂 Have a great weekend xxxx

Also if any of you paid by credit card contact them asap I’d even ring your bank too, worth a try since you have purchased something not as described

I’d definitely try and find a solution now. Ie buying your own gas or heaters I’d even break the lock for the logs, then deal with getting your money back later. Definitely take it to an ombudsman etc etc you should get a full refund

If the booking agent arranged the accommodation initially and then terminated their contract with the property owner, they likely still have some responsibility, especially if they accepted payment from you for the booking.
In such a situation, the booking agent may still be accountable for ensuring that you are provided with suitable accommodation or reimbursed for any expenses incurred due to the failure of the original booking. It's essential to emphasize this to the booking agent and insist that they take action to resolve the situation.
You can argue that since you made the booking through the agent and paid them, they have a duty to either secure alternative accommodation for you or provide a refund. Keep pushing them to fulfill their obligation to you as their customer. If they continue to refuse assistance, you may need to escalate the matter further, possibly seeking legal advice or involving consumer protection agencies. Although this late on in the proceedings if you haven't done so already, I would be surprised.

It is quite a long thread to wade through...that's why the 'see all' function is so informative.

Good result in the end

Lovely to read the updates obvs.
I do hope rest of your time together is happy.

Do people really just read the first post and then comment without seeing if there were any updates? I suppose they must do.

Yes, time to name names.

Your contract is with the agent, what an awful situation. Good old rip off Britain. If they say they don't deal with the owner then when did they stop dealing with the owner. If there's mould prevalent then the agents clearly haven't been doing their job. Mould doesn't appear overnight. Hopefully you've paid on credit card and can take this further. Please post agents details.

Again
RTFT
For the love of God! (to quote Phoebe Buffay)

Either all go to a hotel and sue for a full refund, or go out and buy electric heaters, which you can also sue the owner for. Contact a nearby hotel and explain the no hot water problem and rent a room for the weekend, where you can all shower. And for heavens sake name the cottages, site and owner, so everyone knows to avoid going there. But on the upside, at least all 29 of you get to spend time together. You've still got to make the best of a special event.

But we're all so desperate to be useful and helpful.

imo the end result will have made a good story to remember the day.

Who will OP get to play them in the film?

Is Nanny Bartlebum more of a Judi Dench or Catherine Tate?

Or use the 'flip' function and see the forty-six-bazillion people saying 'Great update OP - enjoy your break' 🙄

It baffles me that people honestly think that 24 hours later, things haven't moved on....

Strongly suspect that these are the same posters who quote the whole OP so they can write 'agree'

A useful trick is to click the 'see all' button on op's first post to see how they're getting on.

so you don't have to rtft

This has to be one of the worst offenders EVER for RTFT

And so it goes on @IDontOftenComment ….😂

read the updates

Booking agent is responsible as they shouldn’t be booking for that venue if they’ve dropped them

Get to the nearest pub/ place with rooms.
sort out the refunds after.

Your contract is with whoever you booked through. Just because they have chosen to no longer represent this “host” , your contract is still with them therefore you can demand a full refund. I’m sorry this is the holiday from hell, if you have payed via credit card then a refund will be easy, but you can also contact any bank you paid via if the agent refuses. It is 100% their locality as an agent to fix or refund this. If you get no where, please contact trading standards. Do not accept any partial refund. You should get a full refund and compensation as a minimum.

Hear hear ….read the thread or don’t bother replying 🙄

Please read the thread….

Do you really think that over 24hours later, the OP is waiting on MN advice…

Happy celebration in your mansion OP.

Break the lock.

Is it Wheel Farm Cottages by any chance? The way you've described it is bang on my friends experience. They're going through small claims at the moment to get their money back, the whole thing is unreal.

This! If the owners don't reply then go to the top. So sorry, awful for you all. X