To think an ambulance should have been called?

130 replies

TotoroElla · 05/03/2024 16:04

Can someone tell me what protocol should be followed in supported accommodation if someone has a fall (unwitnessed - they were heard falling in their room) and shortly afterwards they are found extremely drowsy/non-responsive?

I'm in the middle of trying to make a complaint and still waiting to talk to the manager 6 weeks later. The member of staff involved is still working. The manager just said to me today all procedures were followed correctly and will send me an appointment to speak about it. I want to be prepared to challenge her.

Thanks

OP posts:

Andthereyougo · 05/03/2024 16:15

“and shortly afterwards they are found extremely drowsy/non-responsive?”

on that info I’d have called an ambulance.

Auntieobem · 05/03/2024 16:10

Any sign of a head injury? Did the person have an ACP/FCP in place? I wouldn't expect an ambulance to be called automatically in a case like this - but would expect GP/ nurse follow up.

Soontobe60 · 05/03/2024 16:09

BTW, my stepfather is in a care home and regularly has falls. They’ve only called an ambulance once, because he cut his face and is on blood thinners.

Soontobe60 · 05/03/2024 16:08

Drowsy and non responsive are two different things. So which one was it? Also, did the person have any signs of injury afterwards? Did they ask for an ambulance to be called? Did they see a first aider?

GreenRaven · 05/03/2024 16:05

not enough information to go on

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