daughter was asked to leave homebase because she's under 18?

Maybe your teen and friends look older than they are.

Or OP's DD and friend look very young.

Either way, the shop's policy is apparently no under-18's. There are many other shops. They can use them.

This is a bit embarrassing for you! That bit you’ve highlighted is regarding purchase through the website 🫢

As for ‘answering back’? Would you use that phrase to describe a perfectly reasonable reply you gave to an assistant? Or is it “answering back “ because a teenage girl should just silently accept any old bullshit told to her?

I think your daughter was very rude. It’s quite obvious why she’d need to be an adult, not an unaccompanied child in a DIY store!!
if they have a policy, that’s all there is to it.

I’d be teaching my daughter how to respect people. What a delight she must be.

It’s a plant for goodness sake, hardly life or death! So what if you have to go to multiple shops to find something? In everyday life that’s common practice. A plant isn’t an essential or something worth getting worked up over

I quite often see teens in gangs drinking cider, sniffing glue and menacing passers-by with trowels. It’s the weapon of choice round here. Along with paint rollers.

God you sound awful.

Surprised to discover that a trowel is considered an over-18 only purchase!

U only getting part of the story i suspect the part ur daughter thinks u want yo hear

So you don't see that having to go to several shops rather than one or even giving up your quest for a plant is harder or getting someone nowhere? That's ridiculous to you? And using your own words back to you is a blatant insult, maybe, but no more than when you used them about OP's daughter!

I haven't spoken to them but someone who did posted that a blanket ban based on age goes against Homebase's policies so it does seem relevant.

I feel really sorry for Lisa or Bob at Homebase who’s having to field calls and emails from worked up MNers. The company’s probably happy about the unusual spike in website visits though.

Homebase may not have a general ‘no unaccompanied kids’ policy but that’s not relevant to the decisions of a manager of a particular store.

The only post of yours that I agreed to was the one where you said that my DD likely would have left the shop empty handed in that situation, which yes is correct. I haven’t changed my mind on any of your other (ridiculous) opinions. Considering you’ve just blatantly insulted my own DD (and her very hard life, getting her nowhere🤣) I don’t think you can talk about these supposed ‘attacks’

which is why I said it was Homebase's own policies it goes against not the law.

So you've changed your mind again, you said my comment was correct. Have you ever admitted you're wrong or do you always pretend you said something else, change the subject or insult the other person as you have done several times on this thread?

As has been explained, equality law doesn’t apply to restrictions on children. It’s not discrimination to ask unaccompanied children to leave a shop.

The manager runs the shop. If head office want to overrule her/him then they presumably can. But if the manager says “we’ve had a problem with kids shoplifting/attempting to buy knives/glue/spray paint etc” I’d expect head office to understand.

rule. Noun.

1. one of a set of explicit or understood regulations or principles governing conduct within a particular activity or sphere.

In a place as big as Homebase, "explicit" has to mean written down because of the number of staff involved.

When the public are expected to obey the rule, "understood" can only happen if the rule is written down and displayed.

Sorry I've nrtwt but could it be relayed to knife crime rules?

It's not their rule and it goes against Homebase's policies. The employee was wrong confirmed by Homebase.

Considering DD is 19 and currently away solo travelling with a place at uni for next year on a competitive course I highly doubt her good manners have given her a hard life and gotten her nowhere 🤣 You sound ridiculous

Except if he has implemented this blanket ban he is going against homebase's own policies on age discrimination which is NOT his call.

Well, our local McDonalds has a security officer on the door from 4pm when they refuse entry to unaccompanied under 18s. They can go before that. It’s due to the fact that they’ve had a lot of bother in the area from teens running amok. The local library has its automatic doors locked from school finishing and also a security or staff member on the door. They allow under 18s and know who are banned so have to keep the door locked to prevent particular kids getting in. It’s a library/cafe/meetingroom type of venue. It local subway also has similar sign about under 18s, although my daughter went on her own and they let her in as she asked politely as their notice wasn’t clear. I think they’re stopping groups. Our local home bargains also has issues. Loads of kids couldn’t by Mother’s Day gifts last year when they’d probably been told to call in on their way home and were turned away.

Whilst it’s probably not a Homebase rule nationally I wonder if this one has had some issues with local teens causing trouble/shoplifting etc. if that’s the case they should have a notice on their entrance explaining so. Sadly all kids are being labelled with the same bad name because of a small group of trouble causers. My autistic teen won’t go out these days as she’s too worried about where she can and can’t go with who. This started around Covid when everyone was being stopped from hanging out with friends but seems to have stayed with as a cause of anxiety.

Rubbish. Rules are just policies. There’s no magic law that a rule must be written down.

I doubt that this (or any) Homebase has many unaccompanied child shoppers so they probably don’t bother with a sign but just chuck out children on the odd occasion when they have to.

And I’m not sure why people keep contacting Homebase. It’s the manager’s call.

Yup.

Mumnetters: kids are so coddled these days! My gran left school and had a job at 14.

Mumsnetters: Gen Z are so immature and unsocialised, they don't know how to behave in restaurants, cinemas, work...

Also Mumsnetters: unaccompanied children should be barred from public places until they turn 18.

That is a very strange way of agreeing with someone but ok, you're changing your mind, it is your way will give your daughter a hard life and get her nowhere not OP's.

And nobody thinks it's a god-given right to shop in Homebase, we just all thought the shop worker (and manger) were wrong because they were.

The ability to shop anywhere isn’t a “god-given right”! But would you be a bit annoyed if you were randomly stopped from shopping where you had chosen to go, for no clear reason?

For someone who has a teen daughter, you seem to hold teenage girls in high contempt.

A policy needs to be written down. Jeez, half the posters on here are probably the same ones saying ‘demand to see the school policy’ when there’s a school issue in question!