Page 4 | daughter was asked to leave homebase because she's under 18?

whatisgoingonitw · 2024-02-15T17:37:44+00:00

My daughter and her friend (both 15) went shopping yesterday and nipped into Homebase as my daughter wanted a plant and her friend wanted a heated blanket. They were approached by a member of staff who said “what age are you both you don’t look old enough to be in here” they replied 15. The member of staff asked them to leave as you need to be 18 to shop. My daughter is very straight forward and says how it is, she told the member of staff no as that is not true. The girls continued to walk around the store and they were followed by this lady who works there. They got to the till and paid with no issues the employee at the till didn’t mention age. My daughter told me this when she got home and explained the employee was rude and followed them around the store as well as giving them “dirty looks” I rung the store today to speak to a manager as that customer service is not okay. He told me you do infact need to be with an adult 18+ to shop. Is this serious? I can’t find anything on the website.

CakedUpHigh · 16/02/2024 22:30

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That is a massive leap! OP has barely been involved in this thread. It's nutters like me getting a bee in our bonnets about the ridiculous, unfounded conclusions people were leaping to that have turned it into the weird, entertaining monster you see before you. Your comment is totally unnecessary.

WhatNoUsername · 16/02/2024 22:27

AnnieBuddyHere · 15/02/2024 18:18

I can't get my head around this.

So they just walked off and instead of calling security, the lady followed them all round the store giving them dirty looks, saw them go to the till, and didn't bother telling the cashier they were underage.

Is that right?

I suspect what happened is the staff member knew that children should only be accompanied in store because there are a lot of restricted and dangerous products in a DIY store, so decided to accompany them by following them as they refused to leave.

If I was a shop assistant asking a customer to leave the store and was ignored I'd be a bit pissed off too tbh. Especially by a teenager who seemed to think they knew the rules better than me when I actually worked there!

Shops can refuse entry to anyone they don't want to be in there (as long as it's not discrimination) so she should have just left tbh. She should not have argued with the assistant and refused to leave. Another appropriate response would be to ask for the assistant to get their supervisor/manager if she thought what was being said was incorrect. To ignore her and just remain in the store was very rude and entitled behaviour.

whatisgoingonitw · 16/02/2024 22:26

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Gonnagetgoingreturnsagain · 16/02/2024 22:12

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Fatchilli99 · 16/02/2024 22:03

Not enough children stand up for themselves . People accusing Lass of being rude annoys me ... You were not there , you have no idea . Plenty of adults are outrageously rude to children and expect them to put up with that sort of shit. Children should be given the self confidence to stand up for themselves. Children who are too complaint get abused physically and mentally

Typeonesickofchocolate · 16/02/2024 21:57

WhatsTheUseOfWorrying · 16/02/2024 18:40

No we haven’t. What’s been established is that head office says there’s no general u- 18s policy but the manager confirmed to the OP that in that store there is. The manager can presumably do what they like that’s in the interests of the store.

It’s not too hard to imagine a likely conversation:

”We’ve had a complaint that you ban unaccompanied children from the store. Why?”

”Because there’s been a lot of trouble locally with teens sniffing glue and spraying graffiti. The local copper asked us to be extra vigilant. So I ask the staff to chuck out teens who come in on their own.”

”OK, fair enough. I’ll let the boss know.”

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You should write soap operas. For actual soap. Because alkaline bath products are possible the only - sentient or otherwise - things that could patronise an entire universe by saying: "I'll let the boss know." Have a lovely evening.

GreenAppleCrumble · 16/02/2024 21:57

WhatsTheUseOfWorrying · 16/02/2024 21:50

As far as I remember I think I got over it without any great difficulty. It’s hardly uncommon.

Great, great thread. From such a tiny subject and a slow start it’s really turned into a cracker.

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Ah well done you.

WhatsTheUseOfWorrying · 16/02/2024 21:50

GreenAppleCrumble · 16/02/2024 21:45

And how did you feel, being followed round the store when you’d done nothing wrong? No, don’t tell me - you loved it and valued the opportunity to be made to feel like shit by your elders 👍😂

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As far as I remember I think I got over it without any great difficulty. It’s hardly uncommon.

Great, great thread. From such a tiny subject and a slow start it’s really turned into a cracker.

GreenAppleCrumble · 16/02/2024 21:45

WhatsTheUseOfWorrying · 16/02/2024 20:49

See, this is what I mean. Why would you ask me such a daft question? Of course I don’t hassle teenagers. Strange.

When I was a teen I was followed around shops. Staff think teens are more likely to steal. We’ve all seen the ‘no more than 2 school kids at one time’ signs in newsagents’ windows.

I really don’t think this is any big deal, whatever the reason for it. But as I say, it’s made for great entertainment.

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And how did you feel, being followed round the store when you’d done nothing wrong? No, don’t tell me - you loved it and valued the opportunity to be made to feel like shit by your elders 👍😂

Typeonesickofchocolate · 16/02/2024 21:40

WhatsTheUseOfWorrying · 16/02/2024 21:29

Er…

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I just thought I'd try a different approach with the rabid narc posting all the horrid stuff about teenage girls being shoplifting, cider gulping twunts. Sorry my response to a nutter fell below my usual high standards of not giving two hoots.

slowdaysloegin · 16/02/2024 21:40

They would struggle to have their own flat at 16 as they can’t enter into a contract at that age.

I did. No one took issue with it at all. And the council still made me pay council tax! It was me who the gas and electricity company billed every month. They don't have an issue collecting money from under 18's.

Typeonesickofchocolate · 16/02/2024 21:34

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You get me a psych assessment. I'll get you a haircut. It's a a bit unkempt and wiry right now, isn't it? I understand getting it cut might be a bold step. But give it a brush, maybe? Put some day clothes on? Go to Homebase?

Abbimae · 16/02/2024 21:29

Tilleuil · 15/02/2024 17:54

Well op you’ve brought the jobsworths out on this thread.
It's sad that we have such low expectations of teens.

What a dick comment

WhatsTheUseOfWorrying · 16/02/2024 21:29

Typeonesickofchocolate · 16/02/2024 21:15

I haven't 'rung up' Homebase. It's 2024, my queen. Today I observed a teenager talking to an elderly person, about your age, and I tried to muzzle them. During the struggle, it transpired that said young person - let's call her Chloe - was quite erridite and empathetic. Should I unleash the bitter, barren old.person beast, my queen?

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Er…

Typeonesickofchocolate · 16/02/2024 21:28

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DistinguishedSocialCommenator · 16/02/2024 21:21

lol

MaloneMeadow · 16/02/2024 21:20

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Typeonesickofchocolate · 16/02/2024 21:15

WhatsTheUseOfWorrying · 16/02/2024 21:00

How very odd. Why would you give me advice about breathing techniques? You’ve actually rung up Homebase and you’re doing the PA thing to me about stress?

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I haven't 'rung up' Homebase. It's 2024, my queen. Today I observed a teenager talking to an elderly person, about your age, and I tried to muzzle them. During the struggle, it transpired that said young person - let's call her Chloe - was quite erridite and empathetic. Should I unleash the bitter, barren old.person beast, my queen?

Original poster

whatisgoingonitw · 16/02/2024 21:06

some people on here 🤣🤣🤣 you are very laughable

OP posts:

MaloneMeadow · 16/02/2024 21:03

WhatsTheUseOfWorrying · 16/02/2024 20:38

What’s weird about this thread is some posters’ massive indignation at a teenager being asked to leave a shop, and their presumption that they’re experts in Homebase’s internal corporate affairs.

It’s been very entertaining though.

This

WhatsTheUseOfWorrying · 16/02/2024 21:02

Typeonesickofchocolate · 16/02/2024 21:01

Blah, blah, blah, blah, blah. You win. You're super clever and beautiful. Well done. My hero!

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This thread’s got it all!

Typeonesickofchocolate · 16/02/2024 21:01

WhatsTheUseOfWorrying · 16/02/2024 18:40

No we haven’t. What’s been established is that head office says there’s no general u- 18s policy but the manager confirmed to the OP that in that store there is. The manager can presumably do what they like that’s in the interests of the store.

It’s not too hard to imagine a likely conversation:

”We’ve had a complaint that you ban unaccompanied children from the store. Why?”

”Because there’s been a lot of trouble locally with teens sniffing glue and spraying graffiti. The local copper asked us to be extra vigilant. So I ask the staff to chuck out teens who come in on their own.”

”OK, fair enough. I’ll let the boss know.”

Show quote history

Blah, blah, blah, blah, blah. You win. You're super clever and beautiful. Well done. My hero!

WhatsTheUseOfWorrying · 16/02/2024 21:00

Typeonesickofchocolate · 16/02/2024 20:57

No. There isn't a policy. I asked them and they said there wasn't any such policy. You can contact them yourself? I don't think they'd lie. Have you tried breathing techniques? They're helping full for stress. All the best.

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How very odd. Why would you give me advice about breathing techniques? You’ve actually rung up Homebase and you’re doing the PA thing to me about stress?

Typeonesickofchocolate · 16/02/2024 20:58

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Typeonesickofchocolate · 16/02/2024 20:57

WhatsTheUseOfWorrying · 16/02/2024 18:40

No we haven’t. What’s been established is that head office says there’s no general u- 18s policy but the manager confirmed to the OP that in that store there is. The manager can presumably do what they like that’s in the interests of the store.

It’s not too hard to imagine a likely conversation:

”We’ve had a complaint that you ban unaccompanied children from the store. Why?”

”Because there’s been a lot of trouble locally with teens sniffing glue and spraying graffiti. The local copper asked us to be extra vigilant. So I ask the staff to chuck out teens who come in on their own.”

”OK, fair enough. I’ll let the boss know.”

Show quote history

No. There isn't a policy. I asked them and they said there wasn't any such policy. You can contact them yourself? I don't think they'd lie. Have you tried breathing techniques? They're helping full for stress. All the best.