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daughter was asked to leave homebase because she's under 18?

656 replies

whatisgoingonitw · 15/02/2024 17:37

My daughter and her friend (both 15) went shopping yesterday and nipped into Homebase as my daughter wanted a plant and her friend wanted a heated blanket. They were approached by a member of staff who said “what age are you both you don’t look old enough to be in here” they replied 15. The member of staff asked them to leave as you need to be 18 to shop. My daughter is very straight forward and says how it is, she told the member of staff no as that is not true. The girls continued to walk around the store and they were followed by this lady who works there. They got to the till and paid with no issues the employee at the till didn’t mention age. My daughter told me this when she got home and explained the employee was rude and followed them around the store as well as giving them “dirty looks” I rung the store today to speak to a manager as that customer service is not okay. He told me you do infact need to be with an adult 18+ to shop. Is this serious? I can’t find anything on the website.

OP posts:
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IloveAslan · 17/02/2024 00:09

TheBayLady · 16/02/2024 10:25

Your entitled daughter needs to understand rules do apply to her. It is up to each shop who they allow on their premises. She does not have the right to enter or stay on private property if she has been told leave. The law applies to her.

If a store were to have such a ridiculous rule then it would need to be highlighted by signs on the doors and inside the store itself.

If all stores were to have their own stupid rules about who could and couldn't shop there how long do you think they would stay in business? The same applies for those who would ask a paying customer, who had not done anything wrong, to leave.

I don't have children, but if I had been OP in this instance I would be sending an email and asking for clarification on this "rule", and asking why there were not clear signs advising of this (if it does in fact exist).

OP's daughter is not "entitled", she simply queried what she was told - as she should have done, given how ridiculous it sounds. I worked in a farmers' supply store and we had no such rule.

Honestly, the number of people on this thread who seem to think they should meekly accept anything they are told. If you have never been told something by an employee of a business which is quite obviously incorrect then you either lead very sheltered lives, or you don't get out much!

MaloneMeadow · 16/02/2024 23:48

@WhatsTheUseOfWorrying What’s more worrying is the people who have nothing better to do with their time than ring up Homebase for an issue not even related to them 🤣

Alargeoneplease89 · 16/02/2024 23:47

MaloneMeadow · 16/02/2024 23:31

🤣🤣 This thread is comedy gold

Homebase staff member: You do know it's no under 16s?
Vicky Pollard: No, but, yeah, but, no, but, yeah, but, no, but, yeah but I know because you know Micha? Well, she is under 16, right, because she was bunking off school looking at plants for insta because she was gonna go down homebase right and get off with Luke Griffiths, only she never because he's been trying to grow a moustache but it just looks like pubes, so she got off with Luke Torbet instead, only don't tell Bethany that because she's fancied Luke Torbet ever since she flashed her fanny at him at Homebase'. Don't be giving me evils.

daughter was asked to leave homebase because she's under 18?
WhatsTheUseOfWorrying · 16/02/2024 23:46

I so want a spokesperson from Homebase to come on and comment. It would be the cherry on the cake.

Teenagers are spoken to in Homebase and there’s a small war on MN, during which Homebase has been rung up and its website meticulously searched. Absolutely fucking brilliant. It’s what makes AIBU? such a gift to the world.

whatisgoingonitw · 16/02/2024 23:39

Never in a million years do I act this way in person. However I do love a good wind up on Mumsnet!

OP posts:
MaloneMeadow · 16/02/2024 23:38

owlsinthedaylight · 16/02/2024 23:36

It seems like OPs daughter was the most mature person on the whole thread 🙄

Really? Considering OP’s comments I’d beg to differ. Like mother like daughter! Not exactly a great example to set, now is it?

owlsinthedaylight · 16/02/2024 23:36

It seems like OPs daughter was the most mature person on the whole thread 🙄

Gonnagetgoingreturnsagain · 16/02/2024 23:34

whatisgoingonitw · 16/02/2024 23:31

@Gonnagetgoingreturnsagain I'm feeding you what you want to hear. My DD gets my horrendous manners from me! You've done the course you know it all! My bad for doubting you Miss intelligent clever lady ! I also apologise for my disgusting unlady like language how absolutely repugnant of me! Oh catch a grip hun xx

As I said I’m off this thread. Enjoy your daughter’s lies or whatever they are. She’ll come unstuck one day. Don’t need sarky kisses etc from you sweet cheeks!

Harmonypus · 16/02/2024 23:32

I'm not reading 24 pages of comments, so if this has been said before, I apologise....

If the store didn't allow under 18s, then there should be a big notice on the front door.

Supermarkets sell age restricted products, in exactly the same way as any hardware store would.
So, are under 18s banned from entering supermarkets? No, the age restricted items require an age check be done by a member of staff, which I assume would be the same in the DIY store.

If I were in the same position as the OP, I would have contacted the store, just as she did. Staff need additional proper training if they are going to interact with customers.
In the case of these two girls, the staff member could have kept a discreet eye on them (in case she suspected them of being potential shoplifters), and only interacted with them if she saw them so something wrong.

MaloneMeadow · 16/02/2024 23:31

Alargeoneplease89 · 16/02/2024 23:31

Ah can see were Vicky Pollard learns it from 😂

🤣🤣 This thread is comedy gold

whatisgoingonitw · 16/02/2024 23:31

@Gonnagetgoingreturnsagain I'm feeding you what you want to hear. My DD gets my horrendous manners from me! You've done the course you know it all! My bad for doubting you Miss intelligent clever lady ! I also apologise for my disgusting unlady like language how absolutely repugnant of me! Oh catch a grip hun xx

OP posts:
Alargeoneplease89 · 16/02/2024 23:31

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Ah can see were Vicky Pollard learns it from 😂

MaloneMeadow · 16/02/2024 23:30

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Thanks for proving my point yet again - now we all know where your DD gets her not so delightful attitude from!

Have a lovely night, OP

shearwater2 · 16/02/2024 23:27

I would certainly complain, OP.

Gonnagetgoingreturnsagain · 16/02/2024 23:26

GreenAppleCrumble · 16/02/2024 22:51

😂😂😂😂😂
”I’ve done a course in this.”

Well, that’s told us all good and proper, hasn’t it?

Do foxtrot Oscar off dear.

WhatsTheUseOfWorrying · 16/02/2024 23:23

This thread is pure comedy gold.

Gonnagetgoingreturnsagain · 16/02/2024 23:22

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Ooh temper temper! Grin

Gonnagetgoingreturnsagain · 16/02/2024 23:21

MaloneMeadow · 16/02/2024 23:15

Some very classy language there OP. Obviously your own lack of manners is rubbing off on your DD!

Exactly what I just said! I think we are in a parallel universe sometimes and yes I don’t think I’ve covered myself in glory on this thread either.

whatisgoingonitw · 16/02/2024 23:20

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Gonnagetgoingreturnsagain · 16/02/2024 23:20

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Yeah yeah yeah. See your comment right there is where I see where your daughter got her manners or lack thereof from.

And you still believe your daughter over a member of staff in a store? I dare you to go and challenge them yourself. See how quickly you get thrown out on your arse.

I’m out of this thread as half the posters think your daughter was treated badly and the other half like me have seen or had to witness too many times young women like your daughter.

I do apologise if I offended you though and I can see why you’re going full Tiger mother at me as no one likes criticisms of their crotch goblins.

MaloneMeadow · 16/02/2024 23:15

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Some very classy language there OP. Obviously your own lack of manners is rubbing off on your DD!

MaloneMeadow · 16/02/2024 23:01

Typeonesickofchocolate · 16/02/2024 21:34

You get me a psych assessment. I'll get you a haircut. It's a a bit unkempt and wiry right now, isn't it? I understand getting it cut might be a bold step. But give it a brush, maybe? Put some day clothes on? Go to Homebase?

Yep - Somebody’s been on the wine.. It’s Friday night, have an evening off tormenting other people on MN and enjoy it.. You’re embarrassing yourself with these bizarre comments

GreenAppleCrumble · 16/02/2024 22:51

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😂😂😂😂😂
”I’ve done a course in this.”

Well, that’s told us all good and proper, hasn’t it?

Jellykat · 16/02/2024 22:37

Wow @Gonnagetgoingreturnsagain you've deduced the OPs DD is stroppy, entitled and possibly messing about or even shoplifting, based on 'a course' you once did and OPs posts? .. Talk about tarring all youngsters with the same brush!

I'm surprised the member of staff didnt call in the police with such a monster in the shop! Hmm

HateItWhenABitchLetsHimselfSlide · 16/02/2024 22:32

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Say what now? You've done a course in "dressing up assertiveness" and now you're an expert in the parenting of parents and children you've never met? Are you on glue?

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