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daughter was asked to leave homebase because she's under 18?

656 replies

whatisgoingonitw · 15/02/2024 17:37

My daughter and her friend (both 15) went shopping yesterday and nipped into Homebase as my daughter wanted a plant and her friend wanted a heated blanket. They were approached by a member of staff who said “what age are you both you don’t look old enough to be in here” they replied 15. The member of staff asked them to leave as you need to be 18 to shop. My daughter is very straight forward and says how it is, she told the member of staff no as that is not true. The girls continued to walk around the store and they were followed by this lady who works there. They got to the till and paid with no issues the employee at the till didn’t mention age. My daughter told me this when she got home and explained the employee was rude and followed them around the store as well as giving them “dirty looks” I rung the store today to speak to a manager as that customer service is not okay. He told me you do infact need to be with an adult 18+ to shop. Is this serious? I can’t find anything on the website.

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Snowdropsarecoming · 15/02/2024 17:46

PuttingDownRoots · 15/02/2024 17:44

So a 16yo in their own flat wouldn't be able to buy their own decorating stuff? Really?

They would struggle to have their own flat at 16 as they can’t enter into a contract at that age.

ADoggyDogWorld · 15/02/2024 17:46

Age restricted products absolutely do exist. I suspect you have half a story here, OP.

OhmygodDont · 15/02/2024 17:46

Wonder if she was using the stores online policy to try and basically stop school kids being in there who are often known to shop lift.

“Homebase does not knowingly collect data from any unsupervised person under the age of 18. If you are under the age of 18, you must not use the Homebase website or submit any Personal Data to us unless you have the consent of, and are supervised by, a parent or guardian.”

trooc · 15/02/2024 17:45

I suspect you only got part of the story.

Saz12 · 15/02/2024 17:44

Ive never heard that, but shops can tell people to leave for all sorts of reasons. Im amazed that security didnt get involved and thst they were served at the checkout given that theyd been asked to leave already.

PuttingDownRoots · 15/02/2024 17:44

So a 16yo in their own flat wouldn't be able to buy their own decorating stuff? Really?

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