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daughter was asked to leave homebase because she's under 18?

656 replies

whatisgoingonitw · 15/02/2024 17:37

My daughter and her friend (both 15) went shopping yesterday and nipped into Homebase as my daughter wanted a plant and her friend wanted a heated blanket. They were approached by a member of staff who said “what age are you both you don’t look old enough to be in here” they replied 15. The member of staff asked them to leave as you need to be 18 to shop. My daughter is very straight forward and says how it is, she told the member of staff no as that is not true. The girls continued to walk around the store and they were followed by this lady who works there. They got to the till and paid with no issues the employee at the till didn’t mention age. My daughter told me this when she got home and explained the employee was rude and followed them around the store as well as giving them “dirty looks” I rung the store today to speak to a manager as that customer service is not okay. He told me you do infact need to be with an adult 18+ to shop. Is this serious? I can’t find anything on the website.

OP posts:
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13
AnnieBuddyHere · 15/02/2024 18:18

I can't get my head around this.

So they just walked off and instead of calling security, the lady followed them all round the store giving them dirty looks, saw them go to the till, and didn't bother telling the cashier they were underage.

Is that right?

Lateautism · 15/02/2024 18:17

My daughter aged 16 and straight 9 and A* at A levels was told to leave our local museum as and popped in after her GCSEs to look at National History section as was interested in vet med / Zoology. - as she was unaccompanied. She burst into tears. And I went to speak to her as it was a tad ridiculous. Now she is in year 12 and helps out there in the holidays - I did point out that she’s nice, polite, academic and didn’t they want people like her to use the museum. Then we spoke to one of the people and he spoke to her for about an hour and realised an exhibit was wrong after she said the specimen they had was the wrong bird - now she happily pops in and the staff wave at her and normally someone will come out to talk to her (she’s happy to not talk and doesn’t ask for this) but I think the guy in charge of the section likes to chat to her about the exhibits etc or whatever he is doing and they are like two peas in a pod. 😂
I can only think they are thinking shop lifting but I can’t think that it’s shop policy maybe not more than one teenager at any time ?

DiscoBeat · 15/02/2024 18:17

Well done to your daughter for speaking up for herself. It sounds as though they've had trouble with teenagers but it's a shame they seem to have tarred all teenagers with the same brush.

houseydncf · 15/02/2024 18:16

They were probably messing about!

coldcallerbaiter · 15/02/2024 18:16

Years ago, it was Homebase I walked in the entrance threshold with some things I wanted to return in my hands, the staff member at the door said some weird stuff about how did he know I hadn’t shoplifted it and they often have people coming in to return things and get their money back they’d stolen?! I didn’t have a clue what he meant and walked right past him.

Anyway Op daughter may not have understood the logic of this staff member. Yes the jobsworth knows the rule, ok fine. Most teens are sensible and don’t deserve this discrimination. My kids are decent and have had poor treatment from staff just because they are not an older person. It’s pathetic.

SoupDragon · 15/02/2024 18:15

12345change · 15/02/2024 18:06

Wow people are so clever at figuring out that your daughter is rude 🙄based on a few lines you've written on here - about an incident that they did not witness... got to love MN!

"My daughter is very straight forward and says how it is" is basically code for "my Daughter is rude" dressed up as a positive.

rwalker · 15/02/2024 18:14

I wouldn't say rude. She says it how it is, isn't afraid to voice anything

I work with someone who prides themselves on being straight talking
But the reality is they come across as abrasive,combative and rude

SoupDragon · 15/02/2024 18:13

TruffleShuffles · 15/02/2024 18:08

So do supermarkets, should under 18s be banned from them?

Hardly on a par with a DIY store.

TBH, DIY stores are quite hazardous in themselves - forklifts, large pieces of timber, lots of dangerous tools. Really easy to hurt yourself or do some serious damage in a DIY store.

10ThousandSpoons · 15/02/2024 18:11

TruffleShuffles · 15/02/2024 18:08

So do supermarkets, should under 18s be banned from them?

I can see it heading that way. I'm not saying it's right. But I wouldn't be surprised.

Andthereyougo · 15/02/2024 18:10

Good on your dd stating her point of view. If Homebase really didn’t want two under 18s as customers they wouldn’t have let her pay but apparently her money was good enough. It’d be interesting to know if Homebase employ under 18s ( Weekend and holiday jobs)

PutMyFootIn · 15/02/2024 18:10

trooc · 15/02/2024 17:45

I suspect you only got part of the story.

Yep!

ZebraPensAreLife · 15/02/2024 18:10

TruffleShuffles · 15/02/2024 18:08

So do supermarkets, should under 18s be banned from them?

I’d actually support that after being almost knocked over by four separate children running around in the supermarket today!

TruffleShuffles · 15/02/2024 18:08

10ThousandSpoons · 15/02/2024 17:50

I imagine is because they sell LOTS of age restricted items

So do supermarkets, should under 18s be banned from them?

Zanatdy · 15/02/2024 18:08

probably as it’s a hazardous shop and under 18’s must be accompanied. Send a complaint to them and they will point out the rules (or not)

10ThousandSpoons · 15/02/2024 18:07

Itslegitimatesalvage · 15/02/2024 18:05

16 year olds in Scotland can have their own place and be married. We also have Homebase.

Unfortunately despite this you still need ID to buy glue

mitogoshi · 15/02/2024 18:06

There's a notice on the door saying children must be supervised.

12345change · 15/02/2024 18:06

Wow people are so clever at figuring out that your daughter is rude 🙄based on a few lines you've written on here - about an incident that they did not witness... got to love MN!

Itslegitimatesalvage · 15/02/2024 18:05

Snowdropsarecoming · 15/02/2024 17:46

They would struggle to have their own flat at 16 as they can’t enter into a contract at that age.

16 year olds in Scotland can have their own place and be married. We also have Homebase.

Alargeoneplease89 · 15/02/2024 18:05

ZebraPensAreLife · 15/02/2024 18:00

Would you have had an issue with an adult who is doing nothing wrong also querying a member of staff about why they were being asked to leave?

It’s clearly not an actual policy as the store sold the girls the items!

I bought items from the range when under 16, I couldn't get a refund when I returned them because I was under 16 and the policy of the store, which I wasn't aware of until they pointed to a notice on the door that no under 16s.

Maybe the person on the till wasn't aware of the policy but the girls were told therefore should have left.

TheGrimSqueakersFlea · 15/02/2024 18:05

@Snowdropsarecoming I lived on my own in a council flat at 16. I signed the tenancy agreement and all bills were in my name

Hermittrismegistus · 15/02/2024 18:04

They would struggle to have their own flat at 16 as they can’t enter into a contract at that age

16 year olds enter into contracts all the time- employment contracts, contracts with the DWP, contracts with educational institutions etc.

strawberryandtomato · 15/02/2024 18:03

OP celebrate and continue to teach your teen to question authority when they are being rude and making statements that may not be accurate. Being an adult does not automatically make you right and you can also be rude.
And she got her plant. So great. I think everyone wins here.

I have left jobs where the authority figure (boss, line manager) have been so rude just because they believe they are superior. Not worth it

spanishviola · 15/02/2024 18:02

Alargeoneplease89 · 15/02/2024 17:49

The range used to have a notice of no under 16s on the door. Your daughter seems very rude.

Really? What is rude about what her daughter did?

MadameCamembert · 15/02/2024 18:01

Alargeoneplease89 · 15/02/2024 17:58

The part were she didn't leave the store when asked by a staff member and told her how it is.

So whilst shopping if someone, clearly with a chip on their shoulder, asked you to leave you’d just run? Or would you go to the till, purchase from another member of staff (as clearly you were allowed there) and then go about your day?