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daughter was asked to leave homebase because she's under 18?

656 replies

whatisgoingonitw · 15/02/2024 17:37

My daughter and her friend (both 15) went shopping yesterday and nipped into Homebase as my daughter wanted a plant and her friend wanted a heated blanket. They were approached by a member of staff who said “what age are you both you don’t look old enough to be in here” they replied 15. The member of staff asked them to leave as you need to be 18 to shop. My daughter is very straight forward and says how it is, she told the member of staff no as that is not true. The girls continued to walk around the store and they were followed by this lady who works there. They got to the till and paid with no issues the employee at the till didn’t mention age. My daughter told me this when she got home and explained the employee was rude and followed them around the store as well as giving them “dirty looks” I rung the store today to speak to a manager as that customer service is not okay. He told me you do infact need to be with an adult 18+ to shop. Is this serious? I can’t find anything on the website.

OP posts:
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whatisgoingonitw · 15/02/2024 21:11

My daughter certainly isn't rude, she certainly IS someone who stands up for herself and isn't scared to speak up. I'm not sure where she gets it from because if I was in her shoes and I was asked to leave i would leave straight away and probably cry 🤣 I definitely believe what my daughter is telling me in regards to they weren't messing about etc they literally walked in to grab what they wanted and were approached by this member of staff. I was told she was very rude and she didn't ask them to politely leave it was more in the attitude of "get out of here where are your parents" she then continued to follow the girls around the store, once the girls got to the till she just walked away....... fair enough if this is home base policy but it should of been made more clear. Strange how the server at the till didn't have an issue. But also weird how the manager on the phone agreed with the employee. I'm not sure

OP posts:
Flamme · 15/02/2024 21:10

SoupDragon · 15/02/2024 18:15

"My daughter is very straight forward and says how it is" is basically code for "my Daughter is rude" dressed up as a positive.

Edited

Nope, not true.

notacooldad · 15/02/2024 21:03

So a 16yo in their own flat wouldn't be able to buy their own decorating stuff? Really?

They would struggle to have their own flat at 16 as they can’t enter into a contract at that age.
While I am sure there aren't many 16 year olds that don't own their own flats there are plenty that live in semi - independent establishments. They are free to decorate their flat as they want.

DrunkenElephant · 15/02/2024 21:00

LutonBeds · 15/02/2024 17:55

I always wonder about this when you read on here of people being on their own from 16. Off topic but annoying nonetheless.

Off topic again, but there are some instances where a 16 year old could be decorating a flat.

Supported accommodation for example - we took young people from age 15 onwards where I used to work, usually because their foster placements had broken down. All flats were self contained and could be decorated however they wanted to.

Our local authority housing register is open to anyone from age 16 onwards, although this may vary depending on where you live, so it absolutely can happen that a 16 year old can rent a flat.

Flamme · 15/02/2024 20:59

If this is a Homebase policy, it is really strange how coy they are about it on their website and that they don't have signs up by the entrance. The fact that the person on the till accepted the purchase does rather suggest that it isn't, and the employee who tackled your child was wrong.

CoffeeMama1 · 15/02/2024 20:56

They have employees under 18, so I suspect there's some important information missing here..

Ggttl · 15/02/2024 20:56

I hate the way teenagers are treated in the uk. People’s comments suggest that posters genuinely think that Homebase must have huge problems caused by 16 year old girls running amok in their shops.

LovelyTheresa · 15/02/2024 20:53

WhatsTheUseOfWorrying · 15/02/2024 20:45

Because they can. And it suits them. And neither they nor the rest of the world, except for you, gives a shit.

People should care that our freedoms were curtailed and people behaved like sheep for two years. It is very concerning.

WhatsTheUseOfWorrying · 15/02/2024 20:45

LovelyTheresa · 15/02/2024 20:42

Why did they implement this policy, do you know? What does Covid have to do with anything? Yet another excuse to curtail our freedoms, absolute nonsense.

Because they can. And it suits them. And neither they nor the rest of the world, except for you, gives a shit.

fedupwithbeinghot · 15/02/2024 20:43

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

She sounds like a young woman who has learnt not to let idiots walk all over her. Well done to the young woman for standing up for herself.

LovelyTheresa · 15/02/2024 20:42

Shroedy · 15/02/2024 20:32

B&Q put a policy in place post-COVID of no unaccompanied under-16s and it was retained in most stores. The Range has had a similar policy (adopted on a store by store basis) since 2018. Manager at Homebase has clearly confirmed they have a similar policy. OP's DD had the right to question the policy but was clearly overconfident in assuming she was right that the employee was making it up. I'd neither be castigating her as rude nor being her unabashed cheerleader.

On the under-18s signing contracts - they can sign a contract, any can, but it is usually unenforceable unless and until ratified when they're 18 so not usually a good idea to try and contract with a minor. The exception is if it's a "contract for necessaries" - things like rent, employment etc.

Why did they implement this policy, do you know? What does Covid have to do with anything? Yet another excuse to curtail our freedoms, absolute nonsense.

missymousey · 15/02/2024 20:40

Wow, your daughter sounds great! Good on her for standing up for herself. And good on you for raising a strong woman.

Shroedy · 15/02/2024 20:32

B&Q put a policy in place post-COVID of no unaccompanied under-16s and it was retained in most stores. The Range has had a similar policy (adopted on a store by store basis) since 2018. Manager at Homebase has clearly confirmed they have a similar policy. OP's DD had the right to question the policy but was clearly overconfident in assuming she was right that the employee was making it up. I'd neither be castigating her as rude nor being her unabashed cheerleader.

On the under-18s signing contracts - they can sign a contract, any can, but it is usually unenforceable unless and until ratified when they're 18 so not usually a good idea to try and contract with a minor. The exception is if it's a "contract for necessaries" - things like rent, employment etc.

Flamme · 15/02/2024 20:20

10ThousandSpoons · 15/02/2024 17:50

I imagine is because they sell LOTS of age restricted items

But then so do supermarkets and they cope with under 18s?

Nanny0gg · 15/02/2024 20:18

TheSnowyOwl · 15/02/2024 17:52

It’s clearly designed to keep out unsupervised children. Probably because they have had issues with them. Your daughter was entitled and rude.

There's a big difference between an unsupervised 10 year old and a perfectly well-behaved 15 year old.

KillerTomato7 · 15/02/2024 20:18

JMSA · 15/02/2024 17:50

My daughter is very straight forward and says how it is, she told the member of staff no as that is not true.

God, she sounds annoying.

Whereas you just seem judgmental and rude.

Wetblanket78 · 15/02/2024 20:17

Snowdropsarecoming · 15/02/2024 17:46

They would struggle to have their own flat at 16 as they can’t enter into a contract at that age.

I've heard of Care leaver's having this issue. Some do leave at 16. Not all can get into supported living. The one we had in our town closed a couple of years ago. When the contract ended with the housing association and wasn't renewed. Not sure what has been done with the building come to think of it.

Jellykat · 15/02/2024 20:15

Good on your daughter for querying it, i've never heard of being 18 to need to shop in Homebase! Is it the same in B&Q or Jewsons i wonder?

Fair enough if they were buying products with an age restriction, but they werent. The likes of Tesco sell age restricted alcohol and 15 year olds can still go in there unaccompanied.. doesnt make sense

Unexpectedlysinglemum · 15/02/2024 20:12

TheSnowyOwl · 15/02/2024 17:52

It’s clearly designed to keep out unsupervised children. Probably because they have had issues with them. Your daughter was entitled and rude.

I disagree she was a paying customer who felt accused of being a shoplifter

Iwasafool · 15/02/2024 20:12

LutonBeds · 15/02/2024 20:05

I have no idea. My friend used to work in that kind of area, maybe the council acts as their guarantor? I’ve rented places myself and no agent/LL would accept under 18s and you definitely can’t get a mortgage under 18.

Did find the attached picture on the gov website.

So it is unlikely, that doesn't mean it can't happen.

Unexpectedlysinglemum · 15/02/2024 20:11

10ThousandSpoons · 15/02/2024 17:51

You also can't risk kids running around in the shop and messing about

But you could say that with a supermarket

Fimofriend · 15/02/2024 20:07

I have never seen a note on the door of any shop anywhere in the UK that children below the age of 18 are only allowed in if they are supervised.
Fair enough that a shop can have such a rule but then it should be advertised with huge letters on a huge poster right by the entrance.
Not the: "You broke a rule we never told you existed so now I get to punish you! Haha!".

LutonBeds · 15/02/2024 20:05

Iwasafool · 15/02/2024 20:01

My name was on the rent book with my then husbands. How do kids coming out of care at 16 rent anywhere?

I have no idea. My friend used to work in that kind of area, maybe the council acts as their guarantor? I’ve rented places myself and no agent/LL would accept under 18s and you definitely can’t get a mortgage under 18.

Did find the attached picture on the gov website.

daughter was asked to leave homebase because she's under 18?
Anonymouseposter · 15/02/2024 20:04

If someone is running around a shop causing a problem they can be asked to leave, as can someone behaving suspiciously.
To stereotype young people who are behaving normally and making a legitimate purchase is discrimination in my book.
I have complained about ageism directed at older people on here several times (old biddy type posts) and I also dislike prejudice against young people.
I can understand not letting large numbers into a small shop e.g. pie shop at lunchtime but I think a blanket policy of no unaccompanied under 16s in a shop is discriminatory and I don't think OPs child was wrong to challenge it as long as it was done politely.

Upwiththelark76 · 15/02/2024 20:03

JMSA · 15/02/2024 17:50

My daughter is very straight forward and says how it is, she told the member of staff no as that is not true.

God, she sounds annoying.

Your daughter sounds amazing! Love her confidence and ability to challenge!