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daughter was asked to leave homebase because she's under 18?

656 replies

whatisgoingonitw · 15/02/2024 17:37

My daughter and her friend (both 15) went shopping yesterday and nipped into Homebase as my daughter wanted a plant and her friend wanted a heated blanket. They were approached by a member of staff who said “what age are you both you don’t look old enough to be in here” they replied 15. The member of staff asked them to leave as you need to be 18 to shop. My daughter is very straight forward and says how it is, she told the member of staff no as that is not true. The girls continued to walk around the store and they were followed by this lady who works there. They got to the till and paid with no issues the employee at the till didn’t mention age. My daughter told me this when she got home and explained the employee was rude and followed them around the store as well as giving them “dirty looks” I rung the store today to speak to a manager as that customer service is not okay. He told me you do infact need to be with an adult 18+ to shop. Is this serious? I can’t find anything on the website.

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VitoCorleoneOfMNMafia · 15/02/2024 22:23

Emotionalsupportviper · 15/02/2024 22:14

It's not okay to treat nice children like shit, just because they are children.

Pointing out the store's "no unaccompanied under-18s" policy is not "treating people like shit".

Some teens cause a lot of trouble - yours might not, but because others do, there is a blanket ban.

No-one ever died because they couldn't get a houseplant or a heated blanket.

Pointing out the store's "no unaccompanied under-18s" policy is not "treating people like shit".

If this policy isn't signposted on the door, it doesn't exist. There's no such thing as an "unwritten rule", only people being unreasonable by setting expectation traps. If this policy is real, the staff member could have summoned the manager or store security. So either the DD did nothing wrong or the staff member mishandled it.

TweetypiePez · 15/02/2024 22:19

LutonBeds · 15/02/2024 17:55

I always wonder about this when you read on here of people being on their own from 16. Off topic but annoying nonetheless.

It’s definitely possible. I was living alone at 16, 26 years ago. Social/council housing houses anyone 16 & over. So do private landlords in my experience. Particularly HMO’s. I was never asked for a guarantor either. Thank goodness because there are plenty of young people who have to support themselves & don’t have anyone to turn to.

Typeonesickofchocolate · 15/02/2024 22:16

Gonnagetgoingreturnsagain · 15/02/2024 21:17

If you can buy knives or other weapon type items or liquids to cause harm then yes the shop is right to bar them.

Also, you weren’t there as her mother, they could have well have been trying to shop lift.

What? You might have been a miscreant but young people are pretty nice, on the whole. If you leave the house, they probably serve you in shops, cafes and other areas. What is it you're up to that makes you so damning and suspicious? Heavens above!

VitoCorleoneOfMNMafia · 15/02/2024 22:16

MaloneMeadow · 15/02/2024 22:13

So you go to the airport and kick off when security asks to search you as they’re in a position of authority? You sound ridiculous

If you can't see a difference between questioning an instruction that seems unfair or unsafe and "kicking off", that's a "you problem".

skyfalldown · 15/02/2024 22:15

Teenagers have got to be the most reviled age group. Adults detest them for deigning to exist in public spaces - if they're hanging out in the street then they're loitering, if they're in a shop then they're trying to shoplift. No wonder they spend so much time online when society treats them like criminals when they leave the house.

I remember being a nerdy, quiet 15-year-old in a Tesco with my mate and getting followed by security the entire way around. We paid for our stuff and the security guard asked to see our receipt, despite watching us pay.

Emotionalsupportviper · 15/02/2024 22:14

LadyBird1973 · 15/02/2024 21:37

"Don't be daft. Rules are rules, and they're generally in place to keep people safe."

This is pathetic. It's okay to question and receive a proper explanation.

The shoplifting thing is ridiculous - some teens shoplift. So do some adults. It's not reasonable to ban a whole group of people because other people from the same demographic may have behaved badly!
It's not okay to treat nice children like shit, just because they are children. OP's dd is hardly an out of control mini criminal, out there raising hell either her plant and heated blanket!

It's not okay to treat nice children like shit, just because they are children.

Pointing out the store's "no unaccompanied under-18s" policy is not "treating people like shit".

Some teens cause a lot of trouble - yours might not, but because others do, there is a blanket ban.

No-one ever died because they couldn't get a houseplant or a heated blanket.

MaloneMeadow · 15/02/2024 22:13

VitoCorleoneOfMNMafia · 15/02/2024 22:10

Wayne Couzens and David Carrick were uniformed sworn police officers. Being staff is no guarantee that a person is safe to be obeyed.

"Their shop, their rules" is constrained by the law, including the Equality Act. "Right of admission reserved" ceases to apply when the staff member is discriminating ad hoc without good reason on the basis of a protected characteristic, such as age. A written policy, scrutinised by the legal department and created for objectively justifiable reasons that will stand up in court, is not the same as a staff member making it up as they go along.

As I already said, if the staff member was really in the right, she'd have summoned the manager.

Edited

So you go to the airport and kick off when security asks to search you as they’re in a position of authority? You sound ridiculous

spiderlight · 15/02/2024 22:13

TarantinoIsAMisogynist · 15/02/2024 19:18

Of course I would say it to her face, why wouldn't I? I wasn't swearing at her, or calling her (or her son) anything offensive. If anything, I was expressing indignation on behalf of her son.

Saying "What the fuck?" is a very common way of expressing incredulity/indignation. I would say it if my best friend told me her son had been turned away from B&Q, so I have absolutely no idea what your problem is.

Edited

I read it as being directed at B&Q and not me as well, don't worry!

VitoCorleoneOfMNMafia · 15/02/2024 22:12

Startingagainandagain · 15/02/2024 21:56

Very silly to have a blanket policy to exclude under 18s (although it isn't clear if this was really store policy rather than some over-zealous staff member).

At 17 I was already at university and obviously shopping and living on my own. How bizarre to think that any store would have had issues with me being on their premises...

Assuming that all teenagers are potential shoplifters and trouble-makers is really offensive.

Not to mention ageist.

Typeonesickofchocolate · 15/02/2024 22:11

whatisgoingonitw · 15/02/2024 21:11

My daughter certainly isn't rude, she certainly IS someone who stands up for herself and isn't scared to speak up. I'm not sure where she gets it from because if I was in her shoes and I was asked to leave i would leave straight away and probably cry 🤣 I definitely believe what my daughter is telling me in regards to they weren't messing about etc they literally walked in to grab what they wanted and were approached by this member of staff. I was told she was very rude and she didn't ask them to politely leave it was more in the attitude of "get out of here where are your parents" she then continued to follow the girls around the store, once the girls got to the till she just walked away....... fair enough if this is home base policy but it should of been made more clear. Strange how the server at the till didn't have an issue. But also weird how the manager on the phone agreed with the employee. I'm not sure

All power to your daughter. All power to you that she can talk to you.

VitoCorleoneOfMNMafia · 15/02/2024 22:10

MaloneMeadow · 15/02/2024 21:36

The ‘strange adult’ in question is a Homebase worker. Their shop, their rules.

Wayne Couzens and David Carrick were uniformed sworn police officers. Being staff is no guarantee that a person is safe to be obeyed.

"Their shop, their rules" is constrained by the law, including the Equality Act. "Right of admission reserved" ceases to apply when the staff member is discriminating ad hoc without good reason on the basis of a protected characteristic, such as age. A written policy, scrutinised by the legal department and created for objectively justifiable reasons that will stand up in court, is not the same as a staff member making it up as they go along.

As I already said, if the staff member was really in the right, she'd have summoned the manager.

Emotionalsupportviper · 15/02/2024 22:10

MadameCamembert · 15/02/2024 17:54

Which part of what the OP said implied that her daughter was rude?
Disagreeing with an adult isn’t by default rude. That’s a lazy and prejudice stance.

If she is the type who "tells it like it is", I think she's unlikely to have said "I think you are mistaken. Would you mind showing me your shop's policy". She was probably much more rude blunt outspoken forthright. . . Yes, we'll leave it at forthright.

owlsinthedaylight · 15/02/2024 22:08

MaloneMeadow · 15/02/2024 22:06

FWIW OP, there’s a big difference in someone being able to stand up for themselves in a polite and diplomatic manner, rather than being rude and entitled about the situation. It sounds like your DD acts/acted in the latter way. It’s not something to be encouraged or proud of.

Curious as to what you thought sounded rude or entitled?

Typeonesickofchocolate · 15/02/2024 22:07

Iwasafool · 15/02/2024 20:12

So it is unlikely, that doesn't mean it can't happen.

Some young people live independently before they're 18. But what does that have to do with shopping in Homebase at 16? It's like Mothercare having no one under 11 or over 50. Or people having to do a literacy test before entering a library. Give your head a wobble.

MaloneMeadow · 15/02/2024 22:06

FWIW OP, there’s a big difference in someone being able to stand up for themselves in a polite and diplomatic manner, rather than being rude and entitled about the situation. It sounds like your DD acts/acted in the latter way. It’s not something to be encouraged or proud of.

Runnerduck34 · 15/02/2024 22:01

I'd be fuming if a shop asked my 15 year old to leave for no reason.
She definitely should have been allowed to buy a houseplants a heated blanket- it's batshit they asked them to leave.
I witnessed my DDs being treated similarly in a department store. I'd sent them to choose a birthday card whilst I was browsing kitchenware dept just across the aisle.
They were on their way back to.me with the card when they were approached by a store detective asking what they were doing! Clearly he thought they were nicking it!!
It's actually terrible how shops treat young people. I bet there's a fair few middle aged shoplifters about!!
It's just prejudice.

HateItWhenABitchLetsHimselfSlide · 15/02/2024 21:59

Gonnagetgoingreturnsagain · 15/02/2024 21:17

If you can buy knives or other weapon type items or liquids to cause harm then yes the shop is right to bar them.

Also, you weren’t there as her mother, they could have well have been trying to shop lift.

You can buy knives in all supermarkets, places like John Lewis. B&M, Home Bargains, and Dunelm. They don't ban under 18 year olds.

Typeonesickofchocolate · 15/02/2024 21:57

JMSA · 15/02/2024 17:50

My daughter is very straight forward and says how it is, she told the member of staff no as that is not true.

God, she sounds annoying.

How was the girl rude? I think it's assertive. They went in for a plant and whatever. And what's all this: "You've only heard half the story" nonsense? Some young people just want to get a few bits to make their rooms a bit nicer. They're not all miscreants. It's not a bleeding knocking shop. If it's an 18+ policy to shop there, it should be made clear.

Startingagainandagain · 15/02/2024 21:56

Very silly to have a blanket policy to exclude under 18s (although it isn't clear if this was really store policy rather than some over-zealous staff member).

At 17 I was already at university and obviously shopping and living on my own. How bizarre to think that any store would have had issues with me being on their premises...

Assuming that all teenagers are potential shoplifters and trouble-makers is really offensive.

JazbayGrapes · 15/02/2024 21:56

Your D D should have done what she was told. Sounds like she has a problem with authority.

You say like its a bad thing to stand up for yourself to an "authority"

qualitychat · 15/02/2024 21:55

Snowdropsarecoming · 15/02/2024 17:46

They would struggle to have their own flat at 16 as they can’t enter into a contract at that age.

They can in Scotland.

BungleandGeorge · 15/02/2024 21:46

that’s ridiculous and wrong to exclude someone on age grounds alone. And it’s clearly not because of safety as there’s loads of little kids with parents bombing around.

Songbird54321 · 15/02/2024 21:42

I can't claim to know the rules of homebase, but I went to school with people who worked there when they were under 18. Would seem odd to refuse customers under 18 whilst allowing staff of the same age.

WhatsTheUseOfWorrying · 15/02/2024 21:42

SabbatWheel · 15/02/2024 21:34

God no wonder our teens are infantalised and they turn into young adults who haven’t got a clue about everyday life, when society at large classes them as ‘too young’ at 16 and not to be trusted.

At that age I was given the task (which I’d asked if I could help with) of painting the house windows, up and down on ladders on a busy main road! I’m sure if I’d had to pop to B&Q for more paint it wouldn’t have been a problem, except B&Q didn’t exist then 😬

I think teens are infantilised by a rights culture. “Waah, waah, waah, it’s not fair!”

Wetblanket78 · 15/02/2024 21:41

Gonnagetgoingreturnsagain · 15/02/2024 21:17

If you can buy knives or other weapon type items or liquids to cause harm then yes the shop is right to bar them.

Also, you weren’t there as her mother, they could have well have been trying to shop lift.

Some kids took some paint from our local Wilko when it was still open went up to the multi storey attached to it and chucked paint at people walking down the ginnel. People have had tomato sauce and eggs as well. They have made the sides higher but kid's always find a way. Sadly the minority spoil it for the majority of kids.

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