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daughter was asked to leave homebase because she's under 18?

656 replies

whatisgoingonitw · 15/02/2024 17:37

My daughter and her friend (both 15) went shopping yesterday and nipped into Homebase as my daughter wanted a plant and her friend wanted a heated blanket. They were approached by a member of staff who said “what age are you both you don’t look old enough to be in here” they replied 15. The member of staff asked them to leave as you need to be 18 to shop. My daughter is very straight forward and says how it is, she told the member of staff no as that is not true. The girls continued to walk around the store and they were followed by this lady who works there. They got to the till and paid with no issues the employee at the till didn’t mention age. My daughter told me this when she got home and explained the employee was rude and followed them around the store as well as giving them “dirty looks” I rung the store today to speak to a manager as that customer service is not okay. He told me you do infact need to be with an adult 18+ to shop. Is this serious? I can’t find anything on the website.

OP posts:
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13
Emotionalsupportviper · 16/02/2024 07:02

VitoCorleoneOfMNMafia · 15/02/2024 22:23

Pointing out the store's "no unaccompanied under-18s" policy is not "treating people like shit".

If this policy isn't signposted on the door, it doesn't exist. There's no such thing as an "unwritten rule", only people being unreasonable by setting expectation traps. If this policy is real, the staff member could have summoned the manager or store security. So either the DD did nothing wrong or the staff member mishandled it.

The manager confirmed this over-18 policy.

Emotionalsupportviper · 16/02/2024 07:01

SmashedPrawnsInAMilkyBasket · 15/02/2024 22:24

I don’t actually think that it’s to do with shoplifting or restricted items at all, but to do with liability for unaccompanied minors if they get into accidents with machinery like fork lifts, they dislodge piles of wood or stacks of doors which fall on them, etc etc. The insurance implications could be huge. Parents would be responsible for supervising children with them, but staff can’t supervise them if unaccompanied.

That's a very good point.

There have been threads on MN before about near misses in stores such as Homebase and B&Q, where children/ teens have caused or nearly caused accidents.

Banning every unaccompanied minor is easier and quicker (and safer) than waiting until there is a problem, and then ejecting the sort of kids whose behaviour which will lead to threads like "B&Q banned my 15 year old son and his friends because they were playfully throwing hatchets at each other" .

BusyMummy001 · 16/02/2024 06:58

On the basis that Homebase can - and do - employ under 18’s I would infer this is a local store policy that’s been put in place by the management of that store, possibly because there have been issues with shoplifting?

I am not entirely sure it is lawful - there is a right to refuse service (and entrance on that basis) but it is supposed to be based on individual conduct, not applied to a general population based on age, sex, race etc. If your DD and her friend were not doing anything inappropriate I would consider this to be discriminatory? My kids go into our local Homebase to buy plants/Christmas decorations & gifts and have never been stopped.

in your shoes, I think I would be contacting head office/customer services.

Wolfpa · 16/02/2024 06:54

A quick google search brings up that you have to be 18 plus to buy anything at Homebase

BlackCountryWench2 · 16/02/2024 06:53

Back in the 1990s I had a Sunday job working for a large DIY chain. I was aged 16. I left when I was 18 to go to university. Apparently, I was old enough to sign a contract, sell sharp and pointy things, operate a till containing lots of cash and advise grown men on how to plumb in washing machines.

Tontostitis · 16/02/2024 06:51

Your daughter has no manners. The staff were polite and doing their job.

Chickenrunning · 16/02/2024 06:48

A large Decathlon near me used to have this rule. I think because they had areas to try out various sports and they wanted to prevent teens hanging out there. Security guards on the entrance who often (but not always) turned away unaccompanied under 16s. Quite annoying as it wasn’t well publicised and Decathlon sells lots of stuff teens want to buy!

Gonnagetgoingreturnsagain · 16/02/2024 06:32

LadyBird1973 · 16/02/2024 06:27

@Gonnagetgoingreturnsagain I'm judging from the way she approached a teenager, who was just minding her own business. There's no need to cause hassle for that kind of kid and try to throw them out - she's a legitimate customer.

I've also worked in retail and done waitressing. If the shop worker is regularly dealing with difficult customers, she'd do better to leave the ones who aren't alone.

But the thing is and which I’ve stated before here unless we were there or unless the shop has cctv footage how do we know what happened and who was telling the truth. The fact is we don’t know as we were not there!

maddiemookins16mum · 16/02/2024 06:29

PuttingDownRoots · 15/02/2024 17:44

So a 16yo in their own flat wouldn't be able to buy their own decorating stuff? Really?

How many 16 year olds have their own flat? Even ‘back in the day’ this would be unusual.

LadyBird1973 · 16/02/2024 06:27

@Gonnagetgoingreturnsagain I'm judging from the way she approached a teenager, who was just minding her own business. There's no need to cause hassle for that kind of kid and try to throw them out - she's a legitimate customer.

I've also worked in retail and done waitressing. If the shop worker is regularly dealing with difficult customers, she'd do better to leave the ones who aren't alone.

leafybrew · 16/02/2024 06:20

jobsworthcharming. Someone has to do minimum wage jobs you know, I'm sure you appreciated it during lockdown. What a disgusting attitude

Anyone can be a jobsworth. They don't have to be on minimum wages. I made no reference to that anyway!!

I worked throughout lockdown in a public facing role ie a hospital. My son worked in a supermarket, and my husband as a Covid tester in a testing centre. So yep - we know about minimum wage jobs too

Gonnagetgoingreturnsagain · 16/02/2024 06:00

LadyBird1973 · 16/02/2024 05:52

Some adults are badly behaved too. And OP says the staff member wasn't nice or polite to her dd. Tbh, if a teenager is approached when they are legitimately shopping and not causing any trouble and told to leave by some busybody jobsworth, I think they are doing very well to not respond in a chippy manner. Plenty of adults (including me probably) would have told the shop worker to piss off if we were innocently going about our business and then told to leave a shop because we fit a certain demographic.

She's gone for the easy target - the nice kid buying a plant. Bet she doesn't go near actual thieves or groups of people causing trouble.

How do you know unless you work there who the shop worker has interaction with on a day to day basis? How do you know how many shoplifters or other clients who complain, cause a fuss etc or who are nice and simply shopping she has to deal with every day, day in, day out.

I know a few friends who work on shop floors or in customer service serving food and drink and though most enjoy their jobs and their customers not every transaction is straightforward and polite whether it be with a teenager or an adult.

LadyBird1973 · 16/02/2024 05:52

Some adults are badly behaved too. And OP says the staff member wasn't nice or polite to her dd. Tbh, if a teenager is approached when they are legitimately shopping and not causing any trouble and told to leave by some busybody jobsworth, I think they are doing very well to not respond in a chippy manner. Plenty of adults (including me probably) would have told the shop worker to piss off if we were innocently going about our business and then told to leave a shop because we fit a certain demographic.

She's gone for the easy target - the nice kid buying a plant. Bet she doesn't go near actual thieves or groups of people causing trouble.

Gonnagetgoingreturnsagain · 16/02/2024 05:51

I’ve just thought and have realised that many teens are assigned debit and other cards these days as well as Apple Pay etc. I think the difference for me as a teenager is I was dragged by my parents in 1980’s to B&Q, Homebase and the local diy store every weekend (or it seemed like it!) partly to teach me about what tools I needed to do jobs but also to help choose various items for the house and my bedroom.

I was allowed to buy a houseplant but this would’ve been from a supermarket or the local garden centre (which also sold garden tools).

We did have attacks by teens with knives then but it seemed less common, though my DB and his friends carried pen and flick knives on themselves for protection.

I suppose back then, teens did what they were told and rarely questioned authority. So in one way OP’s DD was right to do this. But on the other hand none of us were there so have no idea of the conversation.

I agree with @Ritasueandbobtoo9 that teens do need to be able to shop independently but I also think shops should have examples of why they’re not allowed in, or why they’re (and other people) aren’t allowed to buy certain items like the liquid used to harm the woman and children in Clapham recently and parents should teach their teens the difference between being rude and entitled and standing up for yourself and questioning authority.

I’ll give a recent example of kids running wild, either last Easter or last summer in our local high street when school ended. Presumably school leavers who’d taken exams were celebrating so running and throwing water and trying to spray things. The local Poundland shop had its door smashed and the teens ran away. I doubt they found the parents to make them pay for the damage. Now that Poundland has only one door open rather than two.

Ritasueandbobtoo9 · 16/02/2024 05:39

Good for your daughter. Teens need to be able to shop independently.

Gonnagetgoingreturnsagain · 16/02/2024 05:36

It totally depends on the area, teens etc. I’ve seen teens run riot in shops and teens who don’t. Teens who walk nicely home from school in a residential area and some who don’t. Teens who walk home via the chicken shop and local high street who are polite etc..

But there’s no getting away from it that ‘some’ teens and even children are badly behaved and try to shoplift.

Gonnagetgoingreturnsagain · 16/02/2024 05:32

HateItWhenABitchLetsHimselfSlide · 15/02/2024 21:59

You can buy knives in all supermarkets, places like John Lewis. B&M, Home Bargains, and Dunelm. They don't ban under 18 year olds.

As stated before I haven’t seen knives for sale in both my local Sainsbury’s. The third one I can’t recall (pribsbly table cutlery knives) I also can’t recall seeing knives in either big Tescos I go in. Probably the reason for them not being on sale or display is I live in an area of SE London/Kent borders where there’s a high degree of knife crime or there was, so they don’t want teens buying them. I’ve wanted a new sharp knife with the black handle before and not found it there. Haven’t been in a John Lewis in ages and the last one was in Oxford Street last spring.
We don’t have Home Bargains, B&M or Dunelm where I live or not that I know.

Also the Homebase/B&Q stores I know, one B&Q is on a small high street but with an estate behind it and small businesses like garages next to it, the others are on small shopping mall type areas with again estates and industrial estates backing onto them.

Justfinking · 16/02/2024 05:25

leafybrew · 16/02/2024 04:59

Her daughter sounds sensible. and was standing up to a jobsworth.

Plus as previous posters have said - the shop was happy enough to take her money.

Utterly stupid.

NEWS HEADLINE - 15 year old buys plant in shop!!

jobsworth charming. Someone has to do minimum wage jobs you know, I'm sure you appreciated it during lockdown. What a disgusting attitude

Gonnagetgoingreturnsagain · 16/02/2024 05:23

VitoCorleoneOfMNMafia · 15/02/2024 21:35

I can imagine places like B&Q having rules like that because they have fork lift trucks being driven around the shop. I don't recall seeing FLTs in Homebase though.

There are FLT’s in my local Homebase both in and outside the store so in garden area too.

leafybrew · 16/02/2024 04:59

Alargeoneplease89 · 15/02/2024 17:49

The range used to have a notice of no under 16s on the door. Your daughter seems very rude.

Her daughter sounds sensible. and was standing up to a jobsworth.

Plus as previous posters have said - the shop was happy enough to take her money.

Utterly stupid.

NEWS HEADLINE - 15 year old buys plant in shop!!

WandaWonder · 16/02/2024 04:56

I would like to hear Homebase's version of what happened

TheRealHousewife · 16/02/2024 04:50

Snowdropsarecoming · 15/02/2024 17:46

They would struggle to have their own flat at 16 as they can’t enter into a contract at that age.

I left home at 16 albeit 44 years ago. In those days I was able to secure a safe place to live. I know rules are different now.

HarrietTheFireStarter · 16/02/2024 04:23

VitoCorleoneOfMNMafia · 15/02/2024 22:39

Please tell me about this "filter" because I was built without one. It's called "being autistic" and I keep getting into trouble.

That's bs and a cop out. My son is autistic and has beautiful manners. What I can tell you is that you need to grow up.

BarbieDangerous · 16/02/2024 04:06

JMSA · 15/02/2024 17:50

My daughter is very straight forward and says how it is, she told the member of staff no as that is not true.

God, she sounds annoying.

? What an unnecessary comment

letstrythatagain · 16/02/2024 03:28

JMSA · 15/02/2024 17:50

My daughter is very straight forward and says how it is, she told the member of staff no as that is not true.

God, she sounds annoying.

What a strange response. My daughter would speak up to. Not sure why that's a problem tbh?