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daughter was asked to leave homebase because she's under 18?

656 replies

whatisgoingonitw · 15/02/2024 17:37

My daughter and her friend (both 15) went shopping yesterday and nipped into Homebase as my daughter wanted a plant and her friend wanted a heated blanket. They were approached by a member of staff who said “what age are you both you don’t look old enough to be in here” they replied 15. The member of staff asked them to leave as you need to be 18 to shop. My daughter is very straight forward and says how it is, she told the member of staff no as that is not true. The girls continued to walk around the store and they were followed by this lady who works there. They got to the till and paid with no issues the employee at the till didn’t mention age. My daughter told me this when she got home and explained the employee was rude and followed them around the store as well as giving them “dirty looks” I rung the store today to speak to a manager as that customer service is not okay. He told me you do infact need to be with an adult 18+ to shop. Is this serious? I can’t find anything on the website.

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Evilartsgrad · 14/10/2024 21:26

Snowdropsarecoming · 15/02/2024 17:46

They would struggle to have their own flat at 16 as they can’t enter into a contract at that age.

Wrong. As it's an essential, minors can contract for housing. This was tested in law many years ago.

Februaryfeels · 14/10/2024 20:57

Diggerdave57 · 13/10/2024 21:52

Granddaughter and a friend was asked to leave because it wasn't 18 and the staff said she didn't tell them somebody else did but I confronted her about this and she said it's the law what law I've never heard of this she said it's out there on the door so you have to be the parent so he went outside to show me and it wasn't on the door and I said well if you're going to quote anything you need to have on the wall so people can read it then she said here it is it's on the till so we went to the till and she grabbed this couple of cards and signs but actually state if you're going to buy something like sharps or paint sprayer chemicals if you appear to look under 25 we will ask you for proof of age when buying age restricted products. I think the acting manager is either dyslexic or doesn't know her rules and regulations or company policies
because it doesn't say anywhere and the signs she shown me and tried to make me look a fool in front of all the shop staff that state you have to have a parent with you or be over 18 doesn't say that anywhere they'regetting there laws and rules mixed up or policies mixed up this is pathetic my granddaughter and a friend wasn't buying anything they dangerous they were just looking at Christmas trees and a present for grandads birthday ,she vehemently argued with me that I was wrong and she wanted my details I told her your not getting my details. I called head office who are disgusted and appalled at this behaviour from this home base manager jobs worth

Why have you resurrected a zombie thread and posted a picture of a Homebase staff member?

Diggerdave57 · 13/10/2024 21:52

Granddaughter and a friend was asked to leave because it wasn't 18 and the staff said she didn't tell them somebody else did but I confronted her about this and she said it's the law what law I've never heard of this she said it's out there on the door so you have to be the parent so he went outside to show me and it wasn't on the door and I said well if you're going to quote anything you need to have on the wall so people can read it then she said here it is it's on the till so we went to the till and she grabbed this couple of cards and signs but actually state if you're going to buy something like sharps or paint sprayer chemicals if you appear to look under 25 we will ask you for proof of age when buying age restricted products. I think the acting manager is either dyslexic or doesn't know her rules and regulations or company policies
because it doesn't say anywhere and the signs she shown me and tried to make me look a fool in front of all the shop staff that state you have to have a parent with you or be over 18 doesn't say that anywhere they'regetting there laws and rules mixed up or policies mixed up this is pathetic my granddaughter and a friend wasn't buying anything they dangerous they were just looking at Christmas trees and a present for grandads birthday ,she vehemently argued with me that I was wrong and she wanted my details I told her your not getting my details. I called head office who are disgusted and appalled at this behaviour from this home base manager jobs worth

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daughter was asked to leave homebase because she's under 18?
Cactusmad · 18/02/2024 22:16

Hear you Doone 22. By law people can marry and have kids but not be responsible enough to enter a DiY store. First house we purchased I had bloke asking to see parents as he was selling stuff. I said why do you need to see them I say what i buy in my own home. His face was a picture. I understand laws around certain things these shops sell but kids aren’t banned from supermarkets and they sell knives .

Doone22 · 18/02/2024 18:42

whatisgoingonitw · 15/02/2024 17:37

My daughter and her friend (both 15) went shopping yesterday and nipped into Homebase as my daughter wanted a plant and her friend wanted a heated blanket. They were approached by a member of staff who said “what age are you both you don’t look old enough to be in here” they replied 15. The member of staff asked them to leave as you need to be 18 to shop. My daughter is very straight forward and says how it is, she told the member of staff no as that is not true. The girls continued to walk around the store and they were followed by this lady who works there. They got to the till and paid with no issues the employee at the till didn’t mention age. My daughter told me this when she got home and explained the employee was rude and followed them around the store as well as giving them “dirty looks” I rung the store today to speak to a manager as that customer service is not okay. He told me you do infact need to be with an adult 18+ to shop. Is this serious? I can’t find anything on the website.

What a fucking nightmare. Why does everyone collude in infantalising teenagers. It's amazing they're even allowed to go to school now without their mummies. They can't work, can't go to a dentist alone, can't shop, but it's OK to go to a Dr alone for the pill or to ask school to change their gender? Total hypocrisy

Happy Birthday Dancing GIF by pupumaru
DonnaBanana · 18/02/2024 12:05

Alargeoneplease89 · 15/02/2024 17:49

The range used to have a notice of no under 16s on the door. Your daughter seems very rude.

“Rude”.. who cares. It was rude being asked to leave just because of their age. The kid sounds fine standing up for themselves and being confident about doing so.

Snowdropsarecoming · 18/02/2024 11:50

EmeraldA129 · 18/02/2024 08:54

That can’t be right. They can join the army, get married, and be offered a housing association property at 16, all of which would require them to sign a contract.
*Scot here - think marriage law in England may differ

English 16 year olds used to be able
to ‘run away’ to Scotland to get married or get married at 16 with parents permission in England but this has recently been made illegal.

EmeraldA129 · 18/02/2024 08:54

Snowdropsarecoming · 15/02/2024 17:46

They would struggle to have their own flat at 16 as they can’t enter into a contract at that age.

That can’t be right. They can join the army, get married, and be offered a housing association property at 16, all of which would require them to sign a contract.
*Scot here - think marriage law in England may differ

OnlyOpenMouthToChangeFeet · 18/02/2024 05:28

10ThousandSpoons · 15/02/2024 17:51

You also can't risk kids running around in the shop and messing about

They're not toddlers ffs!!

OnlyOpenMouthToChangeFeet · 18/02/2024 05:26

Snowdropsarecoming · 15/02/2024 17:46

They would struggle to have their own flat at 16 as they can’t enter into a contract at that age.

Not actually true, as many care leavers have to do just this, albeit with support.

CrazyLadie · 17/02/2024 16:56

Snowdropsarecoming · 15/02/2024 17:46

They would struggle to have their own flat at 16 as they can’t enter into a contract at that age.

They absolutely can get a rental at 16, usually through the council but I've seen it plenty times, they can marry and have kids too

lieselotte · 17/02/2024 16:03

slowdaysloegin · 16/02/2024 21:40

They would struggle to have their own flat at 16 as they can’t enter into a contract at that age.

I did. No one took issue with it at all. And the council still made me pay council tax! It was me who the gas and electricity company billed every month. They don't have an issue collecting money from under 18's.

They can enter into contracts for "necessaries" such as utilities and food.

T1Dmama · 17/02/2024 14:22

I’m NOT surprised that should say

T1Dmama · 17/02/2024 14:20

whatisgoingonitw · 15/02/2024 21:11

My daughter certainly isn't rude, she certainly IS someone who stands up for herself and isn't scared to speak up. I'm not sure where she gets it from because if I was in her shoes and I was asked to leave i would leave straight away and probably cry 🤣 I definitely believe what my daughter is telling me in regards to they weren't messing about etc they literally walked in to grab what they wanted and were approached by this member of staff. I was told she was very rude and she didn't ask them to politely leave it was more in the attitude of "get out of here where are your parents" she then continued to follow the girls around the store, once the girls got to the till she just walked away....... fair enough if this is home base policy but it should of been made more clear. Strange how the server at the till didn't have an issue. But also weird how the manager on the phone agreed with the employee. I'm not sure

The manager is protecting his staff..
I too think she didn’t want kids in because of past shoplifting/ fooling around (kids in general not yours)… she followed them round making sure they didn’t misbehave…
If it was indeed store policy surely she’d have told the checkout person not to serve them because they were only 15??? Not just walk off and allow them service! Very odd indeed.
I don’t think your daughter was rude either… it makes me sick that kids are still expected not to stand up for themselves…. Many a time I’ve had to complain to school because teachers won’t let my DD give reasons for things happening… (she’s got a disability and some teachers have damn right discriminated against her and then used ignorance as an excuse!)…. But if they’d let her talk rather than telling her to shut up they’d have realised she needed actual fkn help! (As in medical emergency help!)
They say kids have no respect these days… I’m surprised with the contempt they’re often shown by adults!

Cactusmad · 17/02/2024 13:41

I see very young staff in these shops, wonder if this age discrimination applies to them. I rented at a very young age but was welcomed and encouraged. Shame this is happening. Our daughter looks young for her age and is frequently asked for id . She’s never had this happen in a diy store or she would have reacted just like the op daughter. Polite but strong female.

owlsinthedaylight · 17/02/2024 12:49

whatisgoingonitw · 17/02/2024 11:18

Hi, back on here to update. Homebase manager rung me this morning as I was told he would ring me back after he speaks with the member of staff as what she said was true in regards to no under 18, but his staff still have duty to carry out appropriate positive customer service. Which she didn't , he had said the staff member apologised she didn't mean to come across as rude she just wanted them to leave due to the policy. I had asked the manager is there any other reasons why they were asked to leave? He said "no, it's down to being under the age of 18, if you look under 25 we will question & ID you" so there we go, the manager confirmed that the employee said there was no issue with them in store other than their age.

With me saying it's a wind up. I didn't mean my post, I meant replying to the idiots on this thread. Winding them up, giving them what they want to hear.

Their central customer service team said that this is not their corporate policy and they would like to speak to the management of the store where it happened.

If it is still important to you then you might want to get in touch with them directly.

MaloneMeadow · 17/02/2024 12:07

Typeonesickofchocolate · 17/02/2024 11:23

If they told you there's a policy excluding under 18s, they're lying. There isn't.

Here we go again, of course you on your high horse know better than the store manager 🤣 Come off it

WhatsTheUseOfWorrying · 17/02/2024 11:46

Typeonesickofchocolate · 17/02/2024 11:18

There isn't a policy precluding under 18s. That's a fact. I've not seen any evidence the young woman was rude. Provide empirical evidence. Teaching 300 children would suggest a very small primary. It might be better for the children you teach if you relied on evidence rather than fantasy.

The poster said she teaches 300 teens. But you decide that she teaches at a primary school…And then you’re abusive. 🙄

As to the ‘lying’ manager, the OP’s now been told twice by him that they have a ‘no u-18s’ policy. I don’t know why that shop runs that policy, nor do you. But it clearly does.

Sounds to me like the store was responsive and sensible about it all when the OP raised it with them.

CakedUpHigh · 17/02/2024 11:44

Typeonesickofchocolate · 17/02/2024 10:28

I'm running a course on better mental health for really offensive people. Would you like to sign-up for the discounted rate of £500?

Does it have a section on social etiquette and humility for beginners? Maybe we could all pitch in for the greater good.

LadyBird1973 · 17/02/2024 11:35

Even if that store has a no under 18 policy, it's still shitty to throw out a couple of nicely behaved kids, who were genuinely shopping and not wandering about the knife section! It's just that staff member throwing her weight around because she thinks she has a little bit of power.
"Didn't mean to come across as rude"? Hmm I suspect the only thing she's sorry about is that the kid she picked on has a mother willing to advocate for her and not some stupid sap who will meekly tell her to obey every 'official' who bosses her around.

CakedUpHigh · 17/02/2024 11:28

Typeonesickofchocolate · 17/02/2024 11:23

If they told you there's a policy excluding under 18s, they're lying. There isn't.

I guess they mean a policy specific to that store. It doesn't explain why they still took the girls' money but I hope OP suggested they put up a notice at the door! It would save everyone's time, energy and embarrassment. People get the wrong impression when someone is asked to leave a shop, they assume wrong doing as evidenced here!

Typeonesickofchocolate · 17/02/2024 11:23

whatisgoingonitw · 17/02/2024 11:18

Hi, back on here to update. Homebase manager rung me this morning as I was told he would ring me back after he speaks with the member of staff as what she said was true in regards to no under 18, but his staff still have duty to carry out appropriate positive customer service. Which she didn't , he had said the staff member apologised she didn't mean to come across as rude she just wanted them to leave due to the policy. I had asked the manager is there any other reasons why they were asked to leave? He said "no, it's down to being under the age of 18, if you look under 25 we will question & ID you" so there we go, the manager confirmed that the employee said there was no issue with them in store other than their age.

With me saying it's a wind up. I didn't mean my post, I meant replying to the idiots on this thread. Winding them up, giving them what they want to hear.

If they told you there's a policy excluding under 18s, they're lying. There isn't.

CakedUpHigh · 17/02/2024 11:23

whatisgoingonitw · 17/02/2024 11:18

Hi, back on here to update. Homebase manager rung me this morning as I was told he would ring me back after he speaks with the member of staff as what she said was true in regards to no under 18, but his staff still have duty to carry out appropriate positive customer service. Which she didn't , he had said the staff member apologised she didn't mean to come across as rude she just wanted them to leave due to the policy. I had asked the manager is there any other reasons why they were asked to leave? He said "no, it's down to being under the age of 18, if you look under 25 we will question & ID you" so there we go, the manager confirmed that the employee said there was no issue with them in store other than their age.

With me saying it's a wind up. I didn't mean my post, I meant replying to the idiots on this thread. Winding them up, giving them what they want to hear.

I thought it was perfectly clear what you meant when you talked about a wind up, but @BlindurErBóklausMaður as a late comer may not have seen your previous posts as they were deleted so didn't have enough information to make an informed opinion, still did it though! That could be the tagline of this whole conversation!

Typeonesickofchocolate · 17/02/2024 11:18

BlindurErBóklausMaður · 17/02/2024 11:11

Were you there?

And before you start. I love teenagers. Teach 300 of them. They're like quicksilver and they keep me alive. They feed my soul.

None of which is relevant.

The TL:DR is: shops can let who they want enter. OP has said it was all a windup.

There isn't a policy precluding under 18s. That's a fact. I've not seen any evidence the young woman was rude. Provide empirical evidence. Teaching 300 children would suggest a very small primary. It might be better for the children you teach if you relied on evidence rather than fantasy.

whatisgoingonitw · 17/02/2024 11:18

Hi, back on here to update. Homebase manager rung me this morning as I was told he would ring me back after he speaks with the member of staff as what she said was true in regards to no under 18, but his staff still have duty to carry out appropriate positive customer service. Which she didn't , he had said the staff member apologised she didn't mean to come across as rude she just wanted them to leave due to the policy. I had asked the manager is there any other reasons why they were asked to leave? He said "no, it's down to being under the age of 18, if you look under 25 we will question & ID you" so there we go, the manager confirmed that the employee said there was no issue with them in store other than their age.

With me saying it's a wind up. I didn't mean my post, I meant replying to the idiots on this thread. Winding them up, giving them what they want to hear.

OP posts: