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AIBU?

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Has anyone else had trouble cancelling NOW TV?

26 replies

JMSA · 14/02/2024 19:03

I mean, they just seem a bit shady. Finally had to raise a dispute with the bank to get the payments stopped. NOW did not cancel the payments when requested. Or tried to eke out the communication by asking me the alternative email address connected to the account ... I've had the same email address forever!
And I don't know if it's relevant, but each NOW monthly payment has a different number on my online banking (eg NOW 4632), so maybe that's why the bank initially struggled to cancel them completely. The woman at the bank seemed to think that was dodgy anyway.
I know they do special offers and the like, so it's easy to keep going with them, but please just be warned that it's not easy to end the subscription when the time comes.

Or maybe it's just me?!

OP posts:
AllThePotatoesAreSinging · 14/02/2024 19:06

No it’s not you. I had a right hoo ha with them after I pressed yes I still want to cancel when I was asked 17 times cancelling online and they still took money. I will never ever subscribe again.

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