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To think Physician Associates are (mostly) a false economy?

86 replies

bumblenbean · 06/02/2024 22:02

I know there have been a few threads about PAs lately and I’ve shared concerns about how well equipped they are to diagnose/ treat patients. After my experience today, I really feel they are (at least in some cases) something of a false economy.

Filled in an appointment request at my GP surgery recently due to breast symptoms (nipple pain, possible small lump). Receptionist called back and said ‘the doctor has reviewed your form and wants you to come in within a week’. Appointment made for today.

Upon arrival, the clinician introduced herself as a physician associate which was the first time I was aware our surgery even used them, let alone that I was seeing one for a supposedly urgent appointment- but hey ho, didn’t have much option but to go ahead.

Tbf, the PA was very friendly, thorough and tried to put me at ease, and she listened attentively to everything I said about my symptoms. However, the breast exam took a very long time as she seemed unsure if she could feel a lump and she kept checking and rechecking. She also didn’t know what the glands on the areole are (I’m not sure what they’re called either, but I know what they are!). Eventually she said she’d refer me for an ultrasound just to be sure - fine. I came away feeling satisfied it had been dealt with.

Few hours later, I get a call from the PA saying she’d checked with a GP colleague for a ‘second opinion’ and the Gp doesn’t think a referral is likely to be needed but wants me to come in again so she can repeat the exam. So I now have to return in a couple of days for a repeat appointment.

I mean - I’m not messing around with my boobs so am happy to go back, but it’s frustrating to take time off for two appointments and to be told something will happen which then doesn’t, and basically have the same appointment twice.

It surely would have been a hell of a lot quicker and more cost effective for me to just see the GP first time around (as I was expecting)?! If the doctor has to give a second opinion on everything the PA does then surely the PA should only be doing routine things like UTIs, skin conditions etc?

I understand cost saving measures are needed, but I do think surgeries need to be more open about when a PA is assigned to an appointment and ensure that they are fully equipped to actually deal with the presenting issue.

Anyone had any experiences with a PA, either positive or similar to mine?

OP posts:
Oneblindmouse · 08/02/2024 08:17

I would always ask if unsure whether the medic I was seeing was a doctor or a PA.
This is really concerning.Why is the NHS hiring fake doctors.

Why is the NHS hiring fake doctors?

'Physician associates' are increasingly a risk

https://unherd.com/2024/02/why-is-the-nhs-hiring-fake-doctors/

LadyWithLapdog · 08/02/2024 07:59

Yes, complain to the practice manager. PAs are unregulated, there’s no one else to complain to.

Carriemac · 08/02/2024 07:48

It would help if we complain to practice manager every time something like this happens so they have evidence

Username917778 · 08/02/2024 07:44

I had a similar experience. After finally getting past the PA the GP referred my child urgently to paediatrics and we were seen that week. The PA caused this to be delayed by 6 weeks by just hearing the words "diarrhoea" and thinking acutely. If only we were given a GP appointment in the first place. I'm not sure how to even avoid such situations. I was very clear when I made the appointment my child needed a GP appointment, but we turned up and it wasn't.

LadyWithLapdog · 08/02/2024 07:34

@Amermaidandaman I agree with you. The point I was making is that a 30 minute PA time (plus the signing off from her supervising GP) costs much more than 10 minutes GP time. Sadly, this Tory government is short sighted and pushing for expediency. PS glad you’re better.

Amermaidandaman · 08/02/2024 07:29

LadyWithLapdog · 08/02/2024 00:39

@Amermaidandaman it would be interesting to know what the outcome of the 30 minutes with the PA, loads of blood tests, telephone call for follow up and Endo app is vs the previous quick appt with the GP and his advice for fresh air. The result may well be the same after you’ve seen the specialist. Also, imagine if the GP did have 30 minutes with each patient. Also, how is a 30 minute PA time less than a GP’s 10 minutes? It isn’t. PA salary 60K pa vs GP 80K full-time, or thereabouts.

My main symptoms were dizziness and tiredness - plus a heap of work related stress that was causing me to feel depressed. She picked up on an ear infection even though the ear pain wasn’t that noticeable, treating that resolved the dizziness and lifted some of the doom I was feeling. I actually returned to work before my fit note ended.
The blood tests revealed iron and folate anaemia which I’m being treated for and my thyroid test indicated secondary hyperthyroidism which requires investigation from an endo.

A rushed, overworked and dismissive GP didn’t have the time to listen he just heard work stress and tried to fob me off. The PA did, and I’m already feeling better and hoping a few more weeks of tablets will help. I don’t think less qualified medical staff is the answer, but I think relieving some of the pressure on GPs has got to help, since they are already dangerously under resourced.

Auldspinster · 08/02/2024 04:26

We do have PAs in Scotland. I had one taking blood for blood cultures when I was recently an inpatient. She already had a degree in Biomedical Science and admitted becoming PA as a next best thing to studying Medicine. She didn't attach the dressing properly and left blood gushing from my arm. Wasn't impressed.

LadyWithLapdog · 08/02/2024 00:39

@Amermaidandaman it would be interesting to know what the outcome of the 30 minutes with the PA, loads of blood tests, telephone call for follow up and Endo app is vs the previous quick appt with the GP and his advice for fresh air. The result may well be the same after you’ve seen the specialist. Also, imagine if the GP did have 30 minutes with each patient. Also, how is a 30 minute PA time less than a GP’s 10 minutes? It isn’t. PA salary 60K pa vs GP 80K full-time, or thereabouts.

Amermaidandaman · 08/02/2024 00:16

My gp surgery seems to have a good system.
There is a GP in one office and 2/3 PAs in consulting rooms. The PAs take the appointment and then pop into the GPs office and run through/get prescriptions signed.

Ive had scenarios where it’s all gone as the PA said, times when the GP has popped in to check something herself or when the plan has changed after they have spoken.

I recently had a 30 min face to face appointment with the PA, went through piles of stuff with her and came out with a fit note a prescription and an appointment for a load of bloods. She diarised calling me back when the results would be in which she then followed through with and I now also have a referral to endocrinology.

I saw a GP a week before for virtually the same reasons and was offered antidepressants and told to get out in fresh air a bit more. I was so rushed that I didn’t mention the ear pain (that needed antibiotics) and he completely dismissed my concerns about my thyroid based on 6 month old blood tests, which the new ones have now flagged as out of range.

SlB09 · 07/02/2024 23:42

@Flossflower but the PA didn't prescribe you the antibiotics......because they can't legally prescribe anything! So same argument the gp had to be involved anyway

Midgeymoo12 · 07/02/2024 23:04

Yes, in general, it is a false economy. They don’t have the training, experience and authority to make decisions in the majority of cases. OP Your case illustrated the uncertainty, duplication of effort and waste of money. Regardless, end result will be a referral to the breast clinic…now or in a month. Might as well just self refer in the first place and miss the primary care step.

spanishviola · 07/02/2024 22:45

MereDintofPandiculation · 06/02/2024 22:20

Maybe the GP would have wanted to see you twice before referring for a scan?

Did the PA know in advance what you'd be asking about?

Even GPs ask for second opinions - many of them have particular interests/specialties and their colleagues may seek a second opinion from them.

A physician associate appointment is estimated to cost £7. A GP appointment is estimated to cost £36. So two physician associate appointments is less than half the cost of one GP appointment.

A PA would still need a second opinion on UTIs, skin diseases because they are not currently allowed to prescribe.

A physician associate missing breast cancer in a patient will potentially cost the NHS a lot more than the £36 you say is the cost of a gp appointment. Delays in referrals cost money but also a poorer outcome for the patient, though hopefully not in your case OP. It’s not as if we have great outcomes in this country to start off with.

I’d want to be either examined by a GP or a specially trained nurse, not someone who has had a mere two years training and not very much experience.

olympicsrock · 07/02/2024 22:32

Yes US give better imaging in younger women than mammograms. Also certain types of lumps like cysts will be well imaged on US.

olympicsrock · 07/02/2024 22:30

I took a referral from a PA today . They had not asked vital questions that a doctor would have known to ask.

Incompetent reviews are a waste of time. 10 years ago , we would have demanded that a competent person see the patient before they waste time and resources travelling to hospital . Now you just accept whatever care was provided. It’s rubbish . PA s need to be assistants not substitutes.

JussathoB · 07/02/2024 22:18

Ah ok, yes I’ve heard some women ( often also younger eg under 45) don’t suit mammograms well because they have denser breast tissue

bumblenbean · 07/02/2024 22:15

@JussathoB i wondered the same, but apparently an US can give a better/ different view. I have, for want of a better word, quite ‘lumpy’/ fibrous breast tissue so haven’t established if there’s an ‘actual’ lump. Hoping as you say the pain is a ‘good sign’. Potentially a cyst or something …

OP posts:
JussathoB · 07/02/2024 22:08

I’m wondering why you don’t need a mammogram, rather than an ultrasound?
also, sometimes nobody can feel the lump for early breast cancer.
But also, most breast cancers do not present with pain.

LadyWithLapdog · 07/02/2024 21:46

@LuluBlakey1 that’s horrendous. Your poor aunt.

LadyWithLapdog · 07/02/2024 21:45

OP I don’t think you’ll get a referral for a US for a breast lump. You might get referred to the breast clinic, and that’s where they might do the scan. AFAIK referrals for breast US tend to be rejected otherwise.

I have two DNs in medical school atm. I love them to bits and they’re super clever girls, but nowhere near being able to diagnose etc after 2 years. And yes, I know PAs do 2 years after a first degree, but that’s not a medical degree and it’s not enough.

GP surgeries employ them because they are funded differently and not paid by the GP surgeries. £ free work and some will be ok or very good.

LuluBlakey1 · 07/02/2024 21:31

Searchingforthelight · 07/02/2024 21:25

Yes, that’s exactly what is happening.
these are not ‘student doctors’ though, which sounds like they are still in university studying medicine. These are fully qualified doctors who have their MB BS degree and have completed 2 foundation years minimally. And yes, thousands have been turned away from GP and hospital specialty training. Because the government chooses not to fund them.

I am really shocked- both by what you say and by my ignorance of this. Is this a Tory thing or was it an issue pre-2010?

Searchingforthelight · 07/02/2024 21:25

LuluBlakey1 · 07/02/2024 20:24

I have never heard this before. That's appalling. I take it it's a cost-cutting attempt. It's disgraceful. We're told continually (and experience it) that we are short of Drs in hospitals and GPs- but what you are saying is there are many student Drs who want to do these jobs but the jobs do not exist because the NHS is not funding them- so instead of advertising for 2000 GP trainees, they have decided to train Physician Assistants and Nurse Practitioners (for example)?

Yes, that’s exactly what is happening.
these are not ‘student doctors’ though, which sounds like they are still in university studying medicine. These are fully qualified doctors who have their MB BS degree and have completed 2 foundation years minimally. And yes, thousands have been turned away from GP and hospital specialty training. Because the government chooses not to fund them.

Carriemac · 07/02/2024 21:10

PAs are a complete waste of time and are being used as a temporary fix by the tories to massage the GP appointment crisis . Meanwhile actual doctors can't get GP training posts .

PaddingtonsHat · 07/02/2024 20:39

It’s likely the PA debriefed with the supervising GP and said they couldn’t feel a lump. The GP, being fully responsible for the PAs actions, decided they needed to check themselves as they didn’t fancy a law suit.
One of the problems with PAs is that they aren’t regulated, unlike all other associated care professionals.

Grandmasswag · 07/02/2024 20:33

Whenever I read or hear about other surgeries I just can’t believe how lucky we are with ours. Always seen a GP same day for urgent and within the week for non urgent. Granted we don’t use it loads.

Grandmasswag · 07/02/2024 20:30

I’ve never heard of them or encountered one. What’s the idea behind it?

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