Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Worried about getting a fine

60 replies

Oddstockings · 04/01/2024 12:20

I’m really worried I’m going to get into trouble. I went to a local family run opticians for a regular eye test and they asked me if I was in receipt of any benefits, I told them universal credit, because I am. They told me therefore there was no charge for the eye examination and I’d get a voucher towards the glasses.
So I didn’t pay anything.

Since I got home and spoke to a friend, they told me it’s only if you’re on universal credit and earning under a certain amount, which I didn’t realise. We have an income of over £1400 a month so we wouldn’t be eligible, we get about £417 of UC.

What do I do now? I’ve left the opticians and come home. He’s already filled the form in to say I was eligible for a free test and I’ve signed it. There was no form to read, they just said sign in this box. I had no idea 😢 I don’t want to get fined.

OP posts:
Mrsttcno1 · 05/01/2024 10:26

Goodlard · 05/01/2024 09:35

This!

It was a genuine mistake and I'm not sure that the benefit agency is that well run that it will be noticed.

You've got email proof you tried to rectify.

Forget about it.

Yeah, this is incorrect.

They do check, and it’s a very simple process for them to check which they do for each submission, it’s done automatically before they pay out and so fraudulent claims are flagged pretty quickly. It’s the same with those who claim free dental treatment due to UC. Each claim is checked so it is one of the most common & easiest to get fined for.

RaininSummer · 05/01/2024 10:15

For future reference, the bottom of the UC statement shows what you are entitled under the part saying 'other support you can get'.

ChimChimeny · 05/01/2024 10:05

Also I'd recommend Specsavers over an independent opticiAns if you want to go to am.actual place because they have glasses from about £25 for a complete pair

ChimChimeny · 05/01/2024 10:04

For cheaper glasses in the future there's a few different online opticiAns which have glasses from about £20.
If you have a look on money saving expert they are on there. They quite often have offers/discounts as well so you might be able to get 2 pairs for th price of one for example

Grimchmas · 05/01/2024 09:48

I'd put your case in writing to the opticians and keep a copy. Write down the facts of what they said to you. Since your appointment you have discovered that...

CormorantStrikesBack · 05/01/2024 09:46

Whats your prescription strength? I get free tests due to how bad my eyesight is.

SiobhanSharpe · 05/01/2024 09:42

I would also complain to the opticians as they gave you incomplete information about your elegibility and you had no prior knowlege whether you may or may not be eligible for free eye care.
They didn't just say you may be eligible, they implied that you were given that you receive a benefit.
They need to review their systems. They should allow you time to pay as it was their error, IMO.

PickledPurplePickle · 05/01/2024 09:40

Goodlard · 05/01/2024 09:35

This!

It was a genuine mistake and I'm not sure that the benefit agency is that well run that it will be noticed.

You've got email proof you tried to rectify.

Forget about it.

I don’t agree

They definitely check free prescriptions

Goodlard · 05/01/2024 09:35

2024sNewName · 05/01/2024 09:25

Doubt anything will come of this tbh.

This!

It was a genuine mistake and I'm not sure that the benefit agency is that well run that it will be noticed.

You've got email proof you tried to rectify.

Forget about it.

novhange · 05/01/2024 09:34

My DP earns just slightly over the threshold meaning we can get help with prescriptions etc. but we do get universal credit.

Not sure how you know this but didn’t think to check your entitlement to free glasses.

underneaththeash · 05/01/2024 09:29

I would actually go and and speak to the practice manager, explain what happened and what the optician told you.

The practice should be making checks as to the patient's eligibility and not just taking someone's word for it anyway. This document is goes through the process - if you look at section 6, it details what should be done by the optical practice to ascertain eligibility for a GOS (free NHS, eye examination) .
https://www.abdo.org.uk/wp-content/uploads/2022/05/MACE-guide-2022.pdf

All the forms are now submitted electronically, so it would have been submitted, but the practice won't have been paid for it. Ask them to email the submission address and remove the form.

Say that you'll pay for the eye examination and say that you can pay for the lenses for your frame next month. If they have already sent them off, they'll send them back with your old lenses which can be put back in to you frame and then you can swap to the new ordered lenses when you can pay for them. We're not allowed to let things be paid in instalments as the practice would need to be registered with the FCA even if not charging interest.

https://www.abdo.org.uk/wp-content/uploads/2022/05/MACE-guide-2022.pdf

Heyhoherewegoagain · 05/01/2024 09:28

It’s not ideal, but can you just not collect the glasses? That way you’re not benefit form the error

2024sNewName · 05/01/2024 09:25

Doubt anything will come of this tbh.

Oddstockings · 05/01/2024 09:21

@Catopia I’m not currently working, hence the struggling to pay for all this. My DP earns just slightly over the threshold meaning we can get help with prescriptions etc. but we do get universal credit.

OP posts:
Oddstockings · 05/01/2024 09:20

@Catopia
I’ve called them and they’ve already sent it off and because I signed it, there’s nothing they can do. So I’ll be expecting a fine. I’m going to try and contest it if I do. Because I wasn’t given a form to read and just answered truthfully to being on universal credit and given a box to sign on the computer screen. I have ADHD so this also means I have executive dysfunction and struggle with lots of information at once.

OP posts:
Catopia · 05/01/2024 09:13

Call them and say you've messed up here. They can put the order on hold and they may give you time to pay for the test.

Check you aren't eligible for any assistance with the eye test through your work, even though PT. If you use computer as part of job, they should have some sort of eye test voucher scheme.

Oddstockings · 05/01/2024 08:55

Well I’ve spoken to them this morning (they open at 8:30am) and they’ve said as they have already sent the form off and I signed it, there’s nothing they can do. I’m really upset about this. I know it’s partly my fault for not checking, but all I was asked was am I on universal credit? And I answered honestly.
I do have ADHD and bad anxiety, not an excuse I know, but I just took what the optician said as truth, didn’t feel the need to check.

OP posts:
TheLogicalSong · 04/01/2024 18:24

My husband once mistakenly claimed a free prescription - he was on contribution-based JSA and didn't realise only income-based JSA counted for this entitlement. All that happened was he got a letter asking him to pay the prescription cost, which he did. That was some years ago, though.

Oddstockings · 04/01/2024 18:16

I’ve emailed them as no response on calling them earlier today. I’ve apologised although I’m not sure if it was my error, they were quite clear that I wasn’t to pay on universal credit.

I’ve asked what steps I need to take next as I may need to pay in instalments for the glasses if there’s an option to do that.
I was so pleased earlier as I thought I’d get free glasses as we’re really struggling at the moment. We get no help towards housing costs as we have a mortgage. UC don’t help towards those costs.

OP posts:
Mrsttcno1 · 04/01/2024 15:43

Honestly I’d ring now as you 100% will get a fine and it will absolutely be more than the cost of the glasses.

This is one of the easiest ones to be fined for, as well we wrongly claiming free dental treatment, because it’s a clear route to check and each one is actually checked.

Ring them.

You either need to pay for the glasses or you need to wait until you can afford to pay for the glasses to get them. Don’t pick the glasses up or claim possession of them until you have paid. It’s not ideal but they will still prefer that.

Jelly0naplate · 04/01/2024 15:21

Honestly, put your big girl pants on and get it sorted. Hardly the crime of the century.

BCBird · 04/01/2024 14:48

Just ring and explain OP. U won't be able to enjoy ur new glasses till this is resolved

Perhapsanorhertimewouldbebetter · 04/01/2024 14:48

Oddstockings · 04/01/2024 14:46

Thanks all for the comments. I’m feeling rubbish about the whole thing.

We all make mistakes, so try not to feel too bad. Do contact the optician and explain/apologise though.

Oddstockings · 04/01/2024 14:46

Thanks all for the comments. I’m feeling rubbish about the whole thing.

OP posts:
Perhapsanorhertimewouldbebetter · 04/01/2024 13:45

Oddstockings · 04/01/2024 13:23

I don’t have a credit card so I’ll have to ask if they’ll let me pay in instalments.
The problem is they’ve already filled in and sent the NHS free prescription / eye test form off and I’d signed it, so I’m not sure there’s much they’ll be able to do. I’m really cross with myself, they didn’t ask any additional questions, just “are you on any benefits?”

You still have to tell them OP.
You don't want to risk a fine, because, as stated, people do get fined for this sort of thing.
Also, from now on, make sure you know what you are/are not entitled to, and know what you are signing.