Should shop refund me?

Canyoudigityesyoucan · 2023-11-08T13:49:13+00:00

Purchased pair of trainers from a cool trainer shop in April. Tried them on in store and loved them. Didn't wear immediately- they got put in wardrobe as were a more autumn winter shoe. Just got them out to wear and shop has given me two right feet. Ive not for a reciept but have proof of purchase from my debit card. Should the shop refund or exchange for me? Unlikely those trainers are still in stock, they weren’t cheap (£98!)have called the shop numerous times today but no answer, emailed too. kicking myself I didn’t check them when I got home!

Bignanna · 06/05/2024 20:16

It reminds me of when I bought a pair of trousers from C&A many years ago. I put the bag in the wardrobe and didn’t get them out until a year later. One leg was shorter than the other.p! I took them back, expect to be ridiculed, but they did refund me for them! They could hardly argue, really!

stichguru · 06/05/2024 20:09

I would try. If they say "NO" I don't think they'd be wrong or you could argue with them given the time, but no harm trying.

shoppingshamed · 01/05/2024 12:34

TheUndoing · 01/05/2024 11:37

Selfridges customer service is appalling. I placed a big order (had wedding vouchers to use!) and when it arrived there was an item missing. When I told them they acted like I was lying and I had to fight them tooth and nail to get them to actually send me the item I’d bloody paid for. Really put me off them.

Did you mean to post on a 6 month old thread that isn't about Selfridges? 😁

pensione · 01/05/2024 12:24

DuesToTheDirt · 08/11/2023 17:58

You might get lucky.

I got a refund for some walking boots after several months and some wear - we had been sold two boots in different sizes! I think they were sizes 4 and 6, so really different. They asked why we hadn't noticed, but they were for a child who didn't object at the time...

It's not a question of luck.

The shop is being unfair. They should have a no refunds policy for goods they don't want tried on.

pensione · 01/05/2024 12:18

Canyoudigityesyoucan · 08/11/2023 16:18

They are the shoes!!! The orange is just slightly browner for mine! How funny 😂

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Are they still for sale?

I would buy another pair, take the shoe you want and then return the others for a refund.

TheUndoing · 01/05/2024 11:37

Selfridges customer service is appalling. I placed a big order (had wedding vouchers to use!) and when it arrived there was an item missing. When I told them they acted like I was lying and I had to fight them tooth and nail to get them to actually send me the item I’d bloody paid for. Really put me off them.

Everydayzero · 08/11/2023 23:38

The consumer rights act has a. Short terms right to reject in the first 30 days after which there is a right to repair or replacement and then a final right to reject or price reduction in the first 6 months after which this may be reduced to reflect the use you have had, which would be judge on the facts

DuesToTheDirt · 08/11/2023 17:58

You might get lucky.

I got a refund for some walking boots after several months and some wear - we had been sold two boots in different sizes! I think they were sizes 4 and 6, so really different. They asked why we hadn't noticed, but they were for a child who didn't object at the time...

rwalker · 08/11/2023 17:46

Everydayzero · 08/11/2023 17:32

Ideal to they cold find the correct shoe r you could accept store credit for a replacement. But from legal view they are in breach of contact for failing to supply you with what you paid for i.e a pair of shoes and the limitation period for bringing a claim under contact is 6 years so you are entitled to a full refund.

No your not
you have to raise the problem straight away not 8 months later

Everydayzero · 08/11/2023 17:32

Ideal to they cold find the correct shoe r you could accept store credit for a replacement. But from legal view they are in breach of contact for failing to supply you with what you paid for i.e a pair of shoes and the limitation period for bringing a claim under contact is 6 years so you are entitled to a full refund.

maw29 · 08/11/2023 17:25

Yes you can return them. They're not fit for purpose.

rwalker · 08/11/2023 17:23

I would ask for a refund but go into the shop explain the situation as see if they offer any solutions

friendlyflicka · 08/11/2023 17:21

I would show purchase on bank statement and absolutely fight for a refund. Consumers Act states that articles must be fit for purpose whatever the shop's exchange time frame

saltinesandcoffeecups · 08/11/2023 17:07

Canyoudigityesyoucan · 08/11/2023 16:18

They are the shoes!!! The orange is just slightly browner for mine! How funny 😂

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Did @Shuldda by chance get 2 left shoes? 🤣

AboutYouTalk · 08/11/2023 16:31

Depends on the store but I’d think the store would be willing to help if they have good customer service. They might have 2 lefts in the store so it’s in their interest as well. Good luck OP.

Gillypie23 · 08/11/2023 16:25

They might out of good will. Don't expect it.

Original poster

Canyoudigityesyoucan · 08/11/2023 16:18

Shuldda · 08/11/2023 15:58

I bought these in summer and have only just worn them as they feel autumny! So I get it!

They are the shoes!!! The orange is just slightly browner for mine! How funny 😂

OP posts:

Inyourwildestdreams · 08/11/2023 16:06

@Canyoudigityesyoucan I manage a shoe shop 😊 In this situation I’d do what I could to rectify the situation for you.
Take your bank statement and card you paid with. they should be able to use those details to find the receipt on their end.
Hopefully they still have the other odds and can just give you a correct pair. If not then they may be able to offer you store credit or an exchange as a goodwill gesture.

This issue you may have, depending on when the store received their delivery of the shoes, is that the other odds may have been returned to the manufacturer. Within a certain length of time we can claim for issues/faults etc from the manufacturer so if they’ve come across the odds within that time then they may have assumed they’ve been sent to them like that and returned them. We personally check every pair that are delivered to check for matching size/colour/L&R foot etc but I know not every store does.

Shuldda · 08/11/2023 15:58

I bought these in summer and have only just worn them as they feel autumny! So I get it!

Original poster

Canyoudigityesyoucan · 08/11/2023 15:56

Its5656 · 08/11/2023 15:28

I work in retail and we can find receipts very easily with a bank statement. If this was my store then we'd definitely offer in store credit. Can you go into the store with your bank statement?

This is good to know! Have the transaction on my Amex and can see the references etc. I’ll bring it with me

OP posts:

Original poster

Canyoudigityesyoucan · 08/11/2023 15:55

Right I’m off to the shop tomorrow, other side of London but I’ll give it a go seeing as they neither answer their phone or reply to emails!

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Original poster

Canyoudigityesyoucan · 08/11/2023 15:54

scrantonelectriccity · 08/11/2023 15:46

I interested to know what shoe it is!

Nike dunk low trainers in a gorgeous brown suede with orange and pink detailing. Sound mad but look lovely! Promise!

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DaizenShine · 08/11/2023 15:49

As a retail manager, it's worth a go. I don't believe they're obliged and I don't work in a shoe shop but I've definitely held on to items for months in anticipation of the customer coming back if I've spotted an issue. You can only ask!

CatamaranViper · 08/11/2023 15:48

I would have thought that after that length of time, they would have sent the two left shoes back to HO along with damages to be written off. Worth an ask but unfortunately I don't think you'll be successful

LIZS · 08/11/2023 15:46

Well they are not fit for purpose as a non pair and presumably another pair were the opposite and unsaleable. Bank statement is proof of purchase.