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Tesco fricking Club Card / two tier pricing

812 replies

Fahbeep · 31/10/2023 09:18

AIBU to hate Tesco Clubcard App and the two tier pricing in store. It rely annoys me on principle that Tesco actively sets out to overcharge customers in store if they haven't got the app handy or the card, in which case, massive palaver at the tills. They do this so they can scrape your personal data. It just puts me off shopping there TBH.

Moan over. I'm in Tesco's car park as a I write as I've flounced out in outrage!

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FreshWinterMorning · 30/11/2023 12:01

mantyzer · 30/11/2023 11:52

I hope the number of people shopping at Tesco has gone way down.
I remember when Tesco was widely seen as the best supermarket. That has long gone.

Oh definitely. Been going downhill for about 7-8 years now. As I said, I have probably spent £50 there in 5 years. And this clubcard shite is the straw that broke the camel's back. I am glad they're being investigated.

ThePineapplePrincess · 30/11/2023 11:53

People need to stop whinging. Either use it or don’t.

If you don’t have a smartphone or haven’t bothered to learn how to use one or apps then this is the consequence of that decision.

mantyzer · 30/11/2023 11:52

I hope the number of people shopping at Tesco has gone way down.
I remember when Tesco was widely seen as the best supermarket. That has long gone.

FreshWinterMorning · 30/11/2023 11:51

Yeah but @IncompleteSenten this clubcard scam is already being investigated now.

FreshWinterMorning · 30/11/2023 11:51

RudsyFarmer · 30/11/2023 11:35

That argument doesn’t hold water if the allegation is that these supermarkets artificially inflate prices outside of these deals.

Exactly this. As has been said, they never used to do this. It's just been this past year and a half to 2 years. As I said, why are these stores so DESPERATE for everyone to have a clubcard? Confused It's very odd. It's like they're desperate for people info/data.

It must be, because it sure ain't for the benefit of the customers. Like I said earlier, if they cared that much for the customers, they wouldn't be conning them into thinking they are saving money, by manipulating them into their naff clubcard!

IncompleteSenten · 30/11/2023 11:48

Most shops do that though. That's why there are laws on how long an item must have been on sale at one price before it can be reduced and put on 'sale'. We all know they do it. DFS are buggers for it. We have to factor that ploy into our decision making.

Choices are
don't buy from any retailers that do this and hope you can still eat, drink, clothe yourself and furnish your house while you wait for enough people to join your boycott to make retailers lose enough money that they stop doing it.

Or start a campaign and try to get the government to ban sale prices and strictly control marketing, price of items and profits made on items.

Or look at prices and decide item by item whether you are willing and / or able to pay £X amount for Y item.

FreshWinterMorning · 30/11/2023 11:46

@mokjkjjo · Today 09:43

I agree with @enchantedsquirrelwood and I despair at people who can’t understand the difference.

I don’t have a club card because I live nowhere near a Tesco and do not do my shopping there. But if I travel to another city and it’s the closest supermarket when I need to buy something, why should I pay over the odds because I don’t have one - and this is what’s happening in some cases, despite what their signs and advertising might say.

I’m fine with not being rewarded, and not earning points/ vouchers. I’m not fine with paying extra for items because I have not signed up to a ‘loyalty’ card for a shop I rarely go to. If they were genuine price reductions it wouldn’t be so much of a problem, but I’ve seen items where all other shops (prices available online) are selling them for the lower ‘loyalty card holder’ price as standard.

100% this! ^

Also, like a previous poster, when I DID have a loyalty card - before all this clubcard-scam-shite. It was with Morrisons. I actually built up £40 in 'actual money.' They decided to dispense with the clubcard in 2021 I think it was, and went to claim my £40. For some reason, it had disappeared into the ether. They claimed I must have claimed it, even though my online account said it was still there.

After I had been told 'computer says no,' I went back home and the vouchers had gone! NIL balance!

Then a year later, they brought the fecking clubcard back! They have been trying to con me into getting it since, No f*ck off Morrisons! I am not getting it. They also have lower prices for clubcard members, but the difference is not as bad as Tescos. Oh no... I mean clubcard members have NORMAL prices of course. Non members are ripped off with higher prices.

Disgusting!* *Hmm

Behindyouiam · 30/11/2023 11:39

FreshWinterMorning · 30/11/2023 11:38

@enchantedsquirrelwood · Today 08:55

The point is loyalty schemes used to reward loyalty - ie, the bigger your spend, the bigger the rewards. That's fine and worked well for years.

Now they've decided to actively penalise people who don't have their loyalty card/app (and it's even worse if it has to be an app as people don't want them, not everyone has a smartphone and not everyone takes it absolutely everywhere).

Bonuses for having a loyalty card, yes

Penalties for not having one, no.

I suspect the CMA will agree with me.

Exactly this! It's a disgrace, and as has been said, it's discriminatory, as some people in society cannot handle clubcards, and some people SHOCKER don't have a smartphone for their stupid app!

Changing the subject slightly... My local town has had to start letting people over 70 book covid jabs and flu jabs over the counter at the doctors surgery, because most of them have no internet access, and don't know anyone who does, so they couldn't book their vaccines! And THIS is the same. It's like no-one gives a shit about the elderly, or the vulnerable.

And as you said, the whole clubcard system has gone to shit, because it's no longer about just saving 10p on a bottle of ketchup, or getting 20p off a box of Fairy washing powder. Now, they actively penalise people for NOT HAVING a storecard! I am glad they are looking into it now, because their behaviour is disgusting. A few supermarkets do it, but Tesco is the worst!

Wow! So invested!

FreshWinterMorning · 30/11/2023 11:38

@enchantedsquirrelwood · Today 08:55

The point is loyalty schemes used to reward loyalty - ie, the bigger your spend, the bigger the rewards. That's fine and worked well for years.

Now they've decided to actively penalise people who don't have their loyalty card/app (and it's even worse if it has to be an app as people don't want them, not everyone has a smartphone and not everyone takes it absolutely everywhere).

Bonuses for having a loyalty card, yes

Penalties for not having one, no.

I suspect the CMA will agree with me.

Exactly this! It's a disgrace, and as has been said, it's discriminatory, as some people in society cannot handle clubcards, and some people SHOCKER don't have a smartphone for their stupid app!

Changing the subject slightly... My local town has had to start letting people over 70 book covid jabs and flu jabs over the counter at the doctors surgery, because most of them have no internet access, and don't know anyone who does, so they couldn't book their vaccines! And THIS is the same. It's like no-one gives a shit about the elderly, or the vulnerable.

And as you said, the whole clubcard system has gone to shit, because it's no longer about just saving 10p on a bottle of ketchup, or getting 20p off a box of Fairy washing powder. Now, they actively penalise people for NOT HAVING a storecard! I am glad they are looking into it now, because their behaviour is disgusting. A few supermarkets do it, but Tesco is the worst!

Behindyouiam · 30/11/2023 11:37

@FreshWinterMorning it hasn't hit a raw nerve, as I said previously I shop primarily at Morrisons. But it is a very funny statement.

I think you're very triggered by club cards? Not sure why?

RudsyFarmer · 30/11/2023 11:35

PrueRamsay · 30/11/2023 11:30

I just can’t see how it’s bullying.

You have a choice to sell your data and get the lower prices, or not.

It’s like saying you don’t want to pay the annual fee for a cash back credit card but are being bullied because you don’t get the cash back. You’re just paying Tesco by giving them additional data. It’s a choice.

That argument doesn’t hold water if the allegation is that these supermarkets artificially inflate prices outside of these deals.

mantyzer · 30/11/2023 11:32

@Aprilx I have loads of plastic cards from lots of shops. I have to carry a large purse bulging with them if I carry all of them. And if I have apps on my phone for every shop and restaurant that wants me to have one then it takes up too much memory and uses too much data.
So I simply do not shop at Tesco any more. Easy solution.

Behindyouiam · 30/11/2023 11:30

Of course it's not a ridiculous statement. IME Tesco staff ARE rude and aloof. And yeah I don't go there much anymore - as I said, and this is one of the reasons why! (As well as their foul manipulative clubcard con!) It's not that hard to understand ... really!

One of the funniest things I've read on MN, Tesco staff are different to other retail staff 🤣🤣🤣🤣🤣

This beats the all cyclists are idiots and all dog owners are unhygienic!

PrueRamsay · 30/11/2023 11:30

I just can’t see how it’s bullying.

You have a choice to sell your data and get the lower prices, or not.

It’s like saying you don’t want to pay the annual fee for a cash back credit card but are being bullied because you don’t get the cash back. You’re just paying Tesco by giving them additional data. It’s a choice.

Aprilx · 30/11/2023 11:30

mikado1 · 31/10/2023 09:21

She said if you don't have it handy, it causes a palaver! My local Tesco is very good, the staff just get another card and scan it so you still get the cheaper price.

But how easy is it to ensure it is handy. Put the plastic card in your purse. Or put an e version in your phone wallet.

FreshWinterMorning · 30/11/2023 11:28

Behindyouiam · 30/11/2023 11:04

@FreshWinterMorning of course all Tesco staff are rude as well 🙄! It's part of the interview process I'm sure!

What a ridiculous statement, particularly for someone who barely enters the shop.

Of course it's not a ridiculous statement. IME Tesco staff ARE rude and aloof. And yeah I don't go there much anymore - as I said, and this is one of the reasons why! (As well as their manipulative 2-tier clubcard shite!)

It's not that hard to understand ... really! I don't go there much, but I can still say the staff are rude, because IMO they are, and I DID used to go more often!!! (And they were rude then!) I am entitled to post about my own experience, even if you know people who work at Tesco, and what I am saying has hit a raw nerve.

Behindyouiam · 30/11/2023 11:28

@Moonshine5 was it a phone in discussion?

OceanicBoundlessness · 30/11/2023 11:24

CrappyJob · 30/11/2023 08:47

'There have been a few times where me and the checkout person forgot about scanning it, then I had to go to customer services where they reluctantly rescanned all of my shopping. It was too expensive not to'

I can see why they would be reluctant to rescan everything - your receipt details how much you are due back and what points you are due, so there is no need to rescan everything to get that information.

Well I thought that but they felt that the only way to sort it was to rescan everything.

clpsmum · 30/11/2023 11:21

Fahbeep · 31/10/2023 09:18

AIBU to hate Tesco Clubcard App and the two tier pricing in store. It rely annoys me on principle that Tesco actively sets out to overcharge customers in store if they haven't got the app handy or the card, in which case, massive palaver at the tills. They do this so they can scrape your personal data. It just puts me off shopping there TBH.

Moan over. I'm in Tesco's car park as a I write as I've flounced out in outrage!

Dot. Shop there then!

Moonshine5 · 30/11/2023 11:16

@BIossomtoes
Some people do mind the invasion of privacy. Tesco's and all supermarkets sell much more than groceries.

Moonshine5 · 30/11/2023 11:14

@Behindyouiam There was a discussion on the radio (yesterday or the day before in the morning), it was either LBC or BBC 5live. Essentially the expert said the financial gain was secondary but it was lucrative to these companies to research consumer shopping habits which were worth their weight in gold. I will switch my brain on and try to remember which radio station.

BIossomtoes · 30/11/2023 11:11

Moonshine5 · 30/11/2023 10:54

Clubcards use your data, it's been proven by independent bodies that clubcard type schemes are not that beneficial.

So what? The data’s about my groceries, it’s hardly intimate and personal. Every shop that has your email address also has your data. Seriously, who cares?

Behindyouiam · 30/11/2023 11:04

@FreshWinterMorning of course all Tesco staff are rude as well 🙄! It's part of the interview process I'm sure!

What a ridiculous statement, particularly for someone who barely enters the shop.

Behindyouiam · 30/11/2023 11:02

Moonshine5 · 30/11/2023 10:54

Clubcards use your data, it's been proven by independent bodies that clubcard type schemes are not that beneficial.

Where is the research on this? I'd be interested to view it.

Moonshine5 · 30/11/2023 10:54

Clubcards use your data, it's been proven by independent bodies that clubcard type schemes are not that beneficial.

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