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To think hotels are very child unfriendly

767 replies

Ontheclifftop · 14/08/2023 10:17

We've just come back from a weekend away in a hotel with dd aged 5 and ds aged 3. Three incidents really made me realise how unwelcoming hotels are to young families:

  1. When we were checking in after a long drive the kids were letting off a bit of steam. I know how that sounds, but they were just running around a bit, not getting in anyone's way or anything. Two people who were sitting on couches reading newspapers got up and left, one sighing heavily and one giving us a dirty look.
  2. At about 7ish the following morning we got a call from reception to say the people in the next room were complaining about the noise. Again I know how that sounds, but dd and ds were playing quietly with some teddies. DS let out one squeal of excited laughing but other than that they were perfectly fine.
  3. Following that call I said I'd take them down to the swimming pool as I knew it opened early. When I got down the attendant said it was adult only between 7.30 and 9.00. I explained about the phone call and pointed out there were only 2 people in the pool and I'd do my best to ensure we'd stay down at the shallow end and not get in their way. But he refused to let us in.
The whole thing really pissed me off. What are you supposed to do with young children in a hotel? If they play quietly in the room someone complains. If you try to use the facilities to keep them occupied, you're told you can't.

AIBU to feel hotels are just totally unwelcoming to young families nowadays?

OP posts:
AllOfThemWitches · 14/08/2023 12:40

Don't worry @WouldJustlikeaLatte , you'll get used to this sort of bullshit, a lot of people see those with disabilities as mere inconveniences to their relatively simple lives.

Thelonelygiraffe · 14/08/2023 12:39
  1. You were VU letting your kids let off steam in the lobby.
  2. They must have been noisier than you think at 7am. If I'd been next door to you, I wouldn't have been impressed.
  3. Shame the pool was closed to kids at that time. This makes it sound as if the hotel catered more to adults than families?
AllOfThemWitches · 14/08/2023 12:39

You sound like an absolute nightmare! You refused to move rooms so 2 other parties had to have even more disruption to their stay? Jesus talk about having no self awareness.

And you sound like an ignorant dick. Why are the needs of a disabled toddler the lowest priority, in your eyes?

KnickerlessParsons · 14/08/2023 12:36

•Keep control of your kids and don't let them run around in reception
•tell them that at 7am they need to be quiet because people are still sleeping.
•if you can't swim, find something else to do. Adults need time in the pool without kids messing about.

WouldJustlikeaLatte · 14/08/2023 12:36

ZeroFuchsGiven · 14/08/2023 12:33

I have been on mn for donkeys years and honestly dont think I read anything so entitled in all those years.

Well I’m not sure what else I was meant to do? Travelling last minute and it was the only place available to stay , nobody we could leave dd with who could care for her with the high level of needs she has and we were just getting her used to the one room we had been given and she did calm a lot by the 4th night ? I don’t think it’s entitled to put the needs of a disabled child before the needs of adults ? We had to travel and we had little time to think as we needed to be somewhere urgently

ZeroFuchsGiven · 14/08/2023 12:33

*have

ZeroFuchsGiven · 14/08/2023 12:33

WouldJustlikeaLatte · 14/08/2023 12:23

Plus it’s a lot easier for adults to move room and understand than a 2 y o with extremely limited understanding who is distressed surely . Had we moved it just would have made it worse for other guests when she was further traumatised by another change

I have been on mn for donkeys years and honestly dont think I read anything so entitled in all those years.

allhellcantstopusnow · 14/08/2023 12:32

Don't let your kids "let off steam" in a hotel lobby?

jabberwokky · 14/08/2023 12:32

I don't think you can be annoyed that the hotel didn't make an exception to their adults-only pool times for you. You should check before you book a hotel that it's family friendly.

Brefugee · 14/08/2023 12:30

go to a family hotel, OP.
Last week someone who wanted a quiet spa weekend was torn an absolute new one and told to only ever go to adult only hotels.
Strangely, this isn't happening to you but the other way.

FWIW: If i had been sitting in reception and children were running around? I'd talk to the manager and get it stopped.
Someone wakes me up at 7am on a weekend? you bet I'm calling reception
If i go for a swim at adult only time and some self-entitled parent tries to persuade the staff to let their children in? I'd be making a fuss about that too.

There are loads and loads and loads of hotels that are fine for children. Pick one of those next time.

pinkyredrose · 14/08/2023 12:30

Ontheclifftop · 14/08/2023 10:17

We've just come back from a weekend away in a hotel with dd aged 5 and ds aged 3. Three incidents really made me realise how unwelcoming hotels are to young families:

  1. When we were checking in after a long drive the kids were letting off a bit of steam. I know how that sounds, but they were just running around a bit, not getting in anyone's way or anything. Two people who were sitting on couches reading newspapers got up and left, one sighing heavily and one giving us a dirty look.
  2. At about 7ish the following morning we got a call from reception to say the people in the next room were complaining about the noise. Again I know how that sounds, but dd and ds were playing quietly with some teddies. DS let out one squeal of excited laughing but other than that they were perfectly fine.
  3. Following that call I said I'd take them down to the swimming pool as I knew it opened early. When I got down the attendant said it was adult only between 7.30 and 9.00. I explained about the phone call and pointed out there were only 2 people in the pool and I'd do my best to ensure we'd stay down at the shallow end and not get in their way. But he refused to let us in.
The whole thing really pissed me off. What are you supposed to do with young children in a hotel? If they play quietly in the room someone complains. If you try to use the facilities to keep them occupied, you're told you can't.

AIBU to feel hotels are just totally unwelcoming to young families nowadays?

They're probably sick of entitled parents and noisy children.

Only running around? Ffs.

Missingmyusername · 14/08/2023 12:28

BeyondMyWits · 14/08/2023 10:25

People don't go away to listen to other people's kids. You say they were letting off steam... they upset people enough to make them leave. They were then loud enough, early enough to upset people enough to ring reception and complain. And then you complain that you can't go interfere with an adults only swimming session. No words really.

^ This.

And I have a young dc…. It’s such entitled behaviour. Control your children. Of course they shouldn’t be running around the lobby, one of you should’ve taken them outside if they can’t stand still for ten mins. Waking up early not much you can do there- watch an iPad for a bit? I’d look for more child friendly accommodation or a suite perhaps.

milveycrohn · 14/08/2023 12:28

I have to admit that when my DC were young, we chose mainly self-catering for that very reason.
A couple of exceptions when we went to hotels specifically marketed at families, which worked well.

PeloMom · 14/08/2023 12:27

I have a kid (and travel with them lots to hotels etc) and would also be annoyed with your kids behaviour. there’s no need for them to run around in the lobby- they are old enough to understand that they can wait quietly for you to check in and then you take them out to stretch their legs.
There are people in hotels for work (need rest to do their job), celebrating stuff, on once in a lifetime trips and all sorts of other reasons. You easily spoiled someone’s day with loud kids so early in the morning. If the pool is closed, go outside.
noone should be accommodating of your lack of parenting.

Mariposista · 14/08/2023 12:23

You should NOT be allowing your kids to run amok around the reception area, or make noise early in the morning. And a lot of people wish to use the pool without children shrieking and throwing balls around, so the best time is to block early morning and late evening, as they do in many health clubs.
Life does not revolve around your children. Many have paid a lot for a holiday.

WouldJustlikeaLatte · 14/08/2023 12:23

Plus it’s a lot easier for adults to move room and understand than a 2 y o with extremely limited understanding who is distressed surely . Had we moved it just would have made it worse for other guests when she was further traumatised by another change

WouldJustlikeaLatte · 14/08/2023 12:22

ZeroFuchsGiven · 14/08/2023 12:19

You sound like an absolute nightmare! You refused to move rooms so 2 other parties had to have even more disruption to their stay? Jesus talk about having no self awareness.

It would have just made things worse as dd was adjusting to the room we were in so to change would have made her more distressed and it took her 4 nights to calm down enough in that first room.
it was a last min journey and start so we had no other options as nowhere else was available to stay at

ilovesooty · 14/08/2023 12:20

I think you need to choose a different type of accommodation in future.

You don't seem to have a lot of consideration for other guests.

Allsweep · 14/08/2023 12:20

Caspianberg · 14/08/2023 12:08

@Allsweep - well yes, but you can’t book a double room if you have 4 people can you. The hotel amply won’t let you unless baby in cot. So generally people with 3 and 6 year olds are booking a suite to accommodate everyone.

We mostly book Airbnbs as do most people we know with kids in this age range but in my experience, more hotels have family rooms than full on suites with totally separate rooms.

This kind of thing - https://www.thebelfry.com/stay/our-rooms/woodlands-family-room/

Family Room - The Belfry Hotel & Resort

Our Signature Family Rooms feature the latest designer touches, as well as cosy duvets, crisp bed linen, sumptuous pillows and fluffy towels. Book today.

https://www.thebelfry.com/stay/our-rooms/woodlands-family-room

ZeroFuchsGiven · 14/08/2023 12:19

WouldJustlikeaLatte · 14/08/2023 12:08

We got complained about so much recently. 2 y o dd is autistic and a bad sleeper plus we were in an unfamiliar place and she was screaming at night 😵‍💫 the hotel wanted to move us after 2 nights but she was just getting used to the too. So we couldn’t switch so they had to move the people both sides of us one of whom was very vocal about how we shouldn’t be taking ‘THAT sort of child!’ To hotels etc etc 😭

You sound like an absolute nightmare! You refused to move rooms so 2 other parties had to have even more disruption to their stay? Jesus talk about having no self awareness.

fedupnow2 · 14/08/2023 12:17

Tartareistasty · 14/08/2023 10:28

No one would call reception for one child's squeel. People don't leave comfy sofas for kids just running around a bit.
Pool, well depends if it was set on their website or not.
It doesn't sound like hotel aimed at families. There are PLENTY of those though

Honestly this. I definitely think it was much more than you think. I can't imagine one squeal and playing softly could be heard firstly and then enough to complain.

CarterBeatsTheDevil · 14/08/2023 12:15

I wouldn't have let them run about in the lobby, and the swimming thing is what it is - I think businesspeople trying to get in laps before work plus children splashing in shallow end is a disaster waiting to happen. I'd have taken them to the nearest park, or to any garden that the hotel had. But the noise thing I see very differently. Hotels are often noisy. I used to stay away for work a lot and rarely got the peaceful night I was hoping for - mostly because of drunk adults late at night/early morning, which I found considerably more disruptive than a couple of kids squealing with laughter next door at 7am. It's the summer. Hotel guests can't expect that there won't be any children next door.

You'll do better research next time and have a better stay, OP

TakeNoNoticeoftheNoise · 14/08/2023 12:14

You're unaware of how much noise your children make.
I've just come back from a holiday where a family had two children around the same age as yours. The parents expected everyone to work around their children as the most important people in the room. Very noisy and disruptive to everyone else.

Thelondonone · 14/08/2023 12:13

I have children, I avoid family friendly hotels because of people like you who let their kids run wild and wake up others and expect their kids to be allowed in an adult only swim. My kids don’t run around in hotel lobbies, or screech before 7am (a baby crying can’t always be helped). I don’t think it’s the hotel’s issue…

GonnaGetGoingReturns · 14/08/2023 12:13

I’ve stayed in hotels with and without children (not my own, don’t have any!). Marriott, Premier Inn and Hilton are good so far for families.

There’s a good reason why relatives with children on the whole use air b n b now.

I wouldn’t be happy with kids running and shrieking in a lobby, kids in the pool during adult time or kids screaming at 7am and yes I would tell reception.

The attendant of the pool can’t ensure your kids will stay in the shallow end and also not shriek and splash so of course he didn’t let you in.

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