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To think hotels are very child unfriendly

767 replies

Ontheclifftop · 14/08/2023 10:17

We've just come back from a weekend away in a hotel with dd aged 5 and ds aged 3. Three incidents really made me realise how unwelcoming hotels are to young families:

  1. When we were checking in after a long drive the kids were letting off a bit of steam. I know how that sounds, but they were just running around a bit, not getting in anyone's way or anything. Two people who were sitting on couches reading newspapers got up and left, one sighing heavily and one giving us a dirty look.
  2. At about 7ish the following morning we got a call from reception to say the people in the next room were complaining about the noise. Again I know how that sounds, but dd and ds were playing quietly with some teddies. DS let out one squeal of excited laughing but other than that they were perfectly fine.
  3. Following that call I said I'd take them down to the swimming pool as I knew it opened early. When I got down the attendant said it was adult only between 7.30 and 9.00. I explained about the phone call and pointed out there were only 2 people in the pool and I'd do my best to ensure we'd stay down at the shallow end and not get in their way. But he refused to let us in.
The whole thing really pissed me off. What are you supposed to do with young children in a hotel? If they play quietly in the room someone complains. If you try to use the facilities to keep them occupied, you're told you can't.

AIBU to feel hotels are just totally unwelcoming to young families nowadays?

OP posts:
Frisate · 14/08/2023 13:03

Hotels that market themselves ass family friendly are the way to go. And they can be very good too, doesn’t have to be butlins!

Brefugee · 14/08/2023 13:03

WouldJustlikeaLatte · 14/08/2023 12:53

One had spoken to us after the first night but I was in a rush, I tried to explain dd has autism but was just told maybe we should have not taken her somewhere that would upset her then

I hadn't seen your other update. I am so sorry, about being rude to you when you were in awful circumstances, and for the loss of your father.

BitOutOfPractice · 14/08/2023 12:59

You've had you arse handed to you OP, quite rightly too (I expect you're finding out how to get this thread deleted now, for "privacy reasons")

The hotel lobby, as others have pointed out is not a place for "letting off steam"

As for causing enough noise at 6-something am on a weekend that it woke next door up. That would make me so cross I can't tell you. I would have complained too.

And you know swimming pools / spas at hotels are usually frequented by people who have paid a shit ton of money to be part of a health club that's not inundated with kids 24/7. They deserve to get what they pay for.

You sound so entitled with your World's First Children attitude, you really do.

rookiemere · 14/08/2023 12:58

Hotel walls can be notoriously thin.

On a recent trip to Lytham, my friend and I were treated to heavy sighs and moans from the lady next door at midnight, strangely no male or other female sounds so either she was solo or her partner was strangely silent.

In the example you have given I would expect one parent to take the DCs for a runaround outside whilst the other did the check in. Or if you were solo, take the DCs for a wander before checking in. Yes its a pain and the last thing you want to do after a long drive, but it's what they need.

Ditto in the morning one DP should have been dispatched to take the DCs out for a walk outside. As they are early risers you should already have checked the pool times.

People can be intolerant of DCs, but in both the examples you gave, you could and should have done something about their behaviour.

Harrythehappypig · 14/08/2023 12:55

Go to the Crieff Hydro.

LondonPapa · 14/08/2023 12:55

Ontheclifftop · 14/08/2023 10:17

We've just come back from a weekend away in a hotel with dd aged 5 and ds aged 3. Three incidents really made me realise how unwelcoming hotels are to young families:

  1. When we were checking in after a long drive the kids were letting off a bit of steam. I know how that sounds, but they were just running around a bit, not getting in anyone's way or anything. Two people who were sitting on couches reading newspapers got up and left, one sighing heavily and one giving us a dirty look.
  2. At about 7ish the following morning we got a call from reception to say the people in the next room were complaining about the noise. Again I know how that sounds, but dd and ds were playing quietly with some teddies. DS let out one squeal of excited laughing but other than that they were perfectly fine.
  3. Following that call I said I'd take them down to the swimming pool as I knew it opened early. When I got down the attendant said it was adult only between 7.30 and 9.00. I explained about the phone call and pointed out there were only 2 people in the pool and I'd do my best to ensure we'd stay down at the shallow end and not get in their way. But he refused to let us in.
The whole thing really pissed me off. What are you supposed to do with young children in a hotel? If they play quietly in the room someone complains. If you try to use the facilities to keep them occupied, you're told you can't.

AIBU to feel hotels are just totally unwelcoming to young families nowadays?

  1. I bet your children were causing more of a disturbance than you either lead us to believe or you believe yourself. People don't get up in a huff for nothing. Next time, have one person check in and the other play outside.
  2. Again, I suspect you were being louder than expected for the hour and you're not at home. You can't disturb other guests.
  3. It is perfectly reasonable to have adult only times at pools.

Not all hotels are like this. You need to research family friendly hotels and stay there instead. But you must never allow your children to run riot. That is not permitted, even at family friendly hotels.

For reference, I stay in hotels frequently with my partner and our child. Never had an issue, whether we're at a luxury hotel or a mid-range hotel from London to Riga. But then my child doesn't run riot and if she wants to, one of us goes with her outside.

WouldJustlikeaLatte · 14/08/2023 12:53

Brefugee · 14/08/2023 12:50

i hope you at least explained to the people you inconvenienced? maybe bought them a drink to say thank you?
Sure in your head it was the easiest way - but you still inconvenienced 4 adults.

One had spoken to us after the first night but I was in a rush, I tried to explain dd has autism but was just told maybe we should have not taken her somewhere that would upset her then

AllOfThemWitches · 14/08/2023 12:53

WouldJustlikeaLatte · 14/08/2023 12:49

Honestly wish I hadn’t contributed to this thread . We had to travel last minute as my dad was dying so tbh I dont care if @ZeroFuchsGiven wants to judge me. Judge away you can’t make me feel bad I was doing my best in a shitty situation and people like you and the person next to our room that was rude are just ignorant

People like @ZeroFuchsGiven can do one tbh. They have fuck all idea what parenting children with disabilities involves. Hint: it's far harder than one night of broken sleep.

Like I said, you'll get used to other people's intolerance for your disabled kid. Sad but true.

WoollyRosebud · 14/08/2023 12:52

When I use the leisure facilities in a hotel during adults only time I don’t expect small children to be there. I had the misfortune to be staying in a hotel Sarah Jessica Parker was also staying at. Because it was SJP and she’s like famous nothing was done about her kids running amok. They were feral and she clearly resented other people daring to use the facilities as well

Twuntina · 14/08/2023 12:51

I hate staying in hotels with small children, but we have done it. Haven't ever had a noise complaints or anything and I wouldn't let my kids run around indoors while waiting to check in. I'd take them outside, (which obviously only works if we're travelling with dh, so would definitely be more understanding if it was one parent travelling with littlw kids). I'm sure we did make noise in the rooms but never enough to get a complaint.

I wouldn't huff at anyone dealing with boisterous kids on holiday though - I'd just be glad I wasn't having to deal with it tbh! Noise in the rooms is worse though as the people next door can't escape that. But assuming it wasn't when they were trying to sleep I'm not sure it's the end of the world.

The only time I did complain at a hotel was when a wedding was on underneath us and they kept loud music playing late and then drunk guests chatted absolute nonsense outside our window while they waited for cabs until about 2am 😩. Adults can be worse than kids a lot of the time ime.

Hungryfrogs23 · 14/08/2023 12:50

Children running around the lobby is unacceptable. Stop at a play park to let them run off steam, a hotel lobby isn't the place for it.

No-one complains about 1 squeal. Given hotel rooms have tvs in them, if the walls were that thin they would be getting noise complaints constantly. You are probably immune to their volume but I'd be furious being woken by noisy children "around" (which probably means before) 7am.

Hotels aren't the problem. If you take your kids out in public then they need to be able to behave appropriately that they don't spoil it for others or make a nuisance of themselves.

And yes, I do have children. We have been to hotels. They have regard for other people.

HoppingPavlova · 14/08/2023 12:50

At that age, we used to stay in ‘family resorts’. They were hell on earth BUT every single person was in the same boat. There was no way anyone without kids would have subjected themselves to these places, and they were completely set up for kids. A million and one kids running around the dining room, one small spa pool area with pool gate as adults only, and many different pools and toddler water areas for kids of different ages. Kids DJ (I remember one unfortunate trip where Gangum Style seemed to be on repeat consistently), full day of kids activity schedule if not in the pool and kids clubs for different age groups. Every night was family movie night with huge blow up screen, mobile popcorn/Choc tops etc. There was an adults only bar and spa/facial/massage place for when people had the kids in kids club or for one parent to escape.

I was never as pleased as when we aged out these places, but equally would never have contemplated holidaying anywhere else when they were young.

Brefugee · 14/08/2023 12:50

WouldJustlikeaLatte · 14/08/2023 12:36

Well I’m not sure what else I was meant to do? Travelling last minute and it was the only place available to stay , nobody we could leave dd with who could care for her with the high level of needs she has and we were just getting her used to the one room we had been given and she did calm a lot by the 4th night ? I don’t think it’s entitled to put the needs of a disabled child before the needs of adults ? We had to travel and we had little time to think as we needed to be somewhere urgently

i hope you at least explained to the people you inconvenienced? maybe bought them a drink to say thank you?
Sure in your head it was the easiest way - but you still inconvenienced 4 adults.

MasterBeth · 14/08/2023 12:50

Children shouldn't be running around letting off steam in hotel lobbies.

See also: pubs, supermarkets, DIY stores, airports, trains.

Scottishskifun · 14/08/2023 12:49

lovewoola · 14/08/2023 11:46

@Scottishskifun there's loads of UK hotels that offer family rooms with separate bedrooms & lounge areas that specifically target families. I posted some examples upthread.

There maybe loads in the south of England, elsewhere not so many, in Scotland I can only think of Macdonalds resorts and Crieff Hydro. We travel North East Scotland to Norfolk area 3 times a year. Alton towers hotels (Cbeebies etc) are the only one on route (if we take the M6) we have found at about £250-£500 for 1 night.

So we get a Premier Inn etc all of which family room is a single room.

If we are going away in the UK we get an air bnb so that we have a living room to chill out in.

WouldJustlikeaLatte · 14/08/2023 12:49

Honestly wish I hadn’t contributed to this thread . We had to travel last minute as my dad was dying so tbh I dont care if @ZeroFuchsGiven wants to judge me. Judge away you can’t make me feel bad I was doing my best in a shitty situation and people like you and the person next to our room that was rude are just ignorant

Sirzy · 14/08/2023 12:48

AllOfThemWitches · 14/08/2023 12:46

Go on then, how would you have solved this problem for this distressed, disabled child?

Well personally when Ds was at that stage I wouldn’t have took him to a hotel. We booked caravans or didn’t go away because I was aware of the impact it would have on others.

i have also been known to drive around in the middle of the night just because I’m aware of my surroundings.

it’s not ideal but it is what it is. People in neighbouring rooms deserve to get a half way decent sleep.

WouldJustlikeaLatte · 14/08/2023 12:47

ZeroFuchsGiven · 14/08/2023 12:44

What is ignorant is allowing a child to scream for 4 full nights and disturbing everyone else around you. Yes I would be fuming if I had paid to go away and was stuck next to a screaming child for 3 nights then have to move from a room I had booked and paid for as the parents refused to move from that room.

It’s not a case of allowing her to scream we tried everything to calm her but the reality was she was out of routine in an unfamiliar place with no real preparation time so it was not ideal

AllOfThemWitches · 14/08/2023 12:46

ZeroFuchsGiven · 14/08/2023 12:44

What is ignorant is allowing a child to scream for 4 full nights and disturbing everyone else around you. Yes I would be fuming if I had paid to go away and was stuck next to a screaming child for 3 nights then have to move from a room I had booked and paid for as the parents refused to move from that room.

Go on then, how would you have solved this problem for this distressed, disabled child?

Rotterdam · 14/08/2023 12:45

Having spent several hours awake when the kid in the room upstairs decided to continually jump from the bed to the floor and run up and down, my sympathy is limited.

People spend quite a bit and want to be able to use the facilities and have a bit of peace, not to have young kids use it as a playground.

If you can’t control your kids, go to an hotel that explicitly welcomes families. So older people and couples stay away.

ZeroFuchsGiven · 14/08/2023 12:44

AllOfThemWitches · 14/08/2023 12:39

You sound like an absolute nightmare! You refused to move rooms so 2 other parties had to have even more disruption to their stay? Jesus talk about having no self awareness.

And you sound like an ignorant dick. Why are the needs of a disabled toddler the lowest priority, in your eyes?

What is ignorant is allowing a child to scream for 4 full nights and disturbing everyone else around you. Yes I would be fuming if I had paid to go away and was stuck next to a screaming child for 3 nights then have to move from a room I had booked and paid for as the parents refused to move from that room.

KnickerlessParsons · 14/08/2023 12:44

There were other children staying in the hotel, so it was obviously meant to be family friendly.

Doesn't make it ok to run around in reception, wake people up with rowdy play or swim during adults only time.

You need to teach your children that the world doesn't revolve around them and that they need to be considerate of other people.

IronCreekWolfPack · 14/08/2023 12:42

Kids running around confined indoor spaces just sets people on edge. Everyone is waiting for a trip, a fall or a collision to happen and the inevitable chaos that ensues.

I am getting the sense this as a country club, country house type hotel with semi spa type facilities.

People do go to these places to relax.

The hotel pool - again I can understand the policy of adults only first thing in the morning. This allows the pool to used for exercise which is impossible if it is full of kids. Even if you kept them at the shallow end, people swimming lengths would had to keep diverting to avoid you.d

Surprised at the complaint of noise in the room. I think in hotels you have to expect a certain level of noise. In my experience it is usually people rowing/fighting that wakes everyone up not children.

Teateaandmoretea · 14/08/2023 12:41

Okay 3 but even so.

Teateaandmoretea · 14/08/2023 12:41

they are old enough to understand that they can wait quietly for you to check in and then you take them out to stretch their legs.

No they aren’t. One of them is 2 🤡

OP I completely agree but the reality is most U.K. hotels are not going to be relaxing with toddlers.

When mine were that age I made sure that I stayed somewhere with space for them to run around, eg caravan park/ rural self catering. It was far more relaxing that way. Now they are older we can do hotels again more easily.

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