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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

That it's not fair that care workers' work can be cancelled just like that?

56 replies

Spareprincess · 13/01/2023 22:18

Hello!

Long time lurker and have finally made an account as mumsnet keeps asking me to sign in!

Anyway, I am a resting actor and am currently temporarily working in the care sector. Really, it is an eye~opener and I'm surprised it is legal to treat carers like this.

Society and the clients' families totally look down on us and even some of the clients are rude (I accept some can't help this ~ eg clients with dementia etc. Unpaid periods of time driving to the next client (how is that ok?). Terrible conditions to work in as some clients' homes are filthy and some are smokers (which I try to get around by opening windows or by working days those clients don't have calls).

The worst thing (for me) though is that clients keep cancelling us last minute, or the agency can't be arsed to tell us until the last minute etc. 3 x times this week I've been cancelled a few hours' before a lady's visit, only to be told she has decided to go out for lunch. Do we get paid for the cancelled visit? Do we heck...

It is a zero hour contract tbf, but the agency do the rota for a month ahead so it feels like we are committed to them but not the other way round. We can't cancel the visit if we decide not to go and we commit so much to them.

The clients don't seem to realise we don't get paid for a cancelled call. Or do they just not care? I really don't know.

And when things go missing, the families immediately suspect us. The agency won't even stick up for us and give us the benefit of the doubt. They~ like the families ~ just come out and ask us if we took something. So rude. Sorry, I think I've had enough of it and I've only been there for 3 months.

Just fed up as I fancied a job where I could help people whilst I have time off from auditions, and was hoping I'd be able to do it on and off for the foreseeable.

OP posts:
Merple · 13/01/2023 23:35

Could you try hospital work on the staff bank?

dragonsandfairies · 13/01/2023 23:33

I have absolutely no idea why my post has such big gaps I'm so sorry

dragonsandfairies · 13/01/2023 23:32

I've just left community care work. It's a job I love but I can no longer afford to do the job. The cost of fuel eats away at my already crap wage.

Carers are so undervalued, we are definitely looked down on yet in a lot of situations we understand the service user more than most.

I have always gone above and beyond for every single person I've cared for.

A lot of notes have to be input on our phones too, I can assure you I certainly don't sit looking through my phone when I'm working. I'm not saying some don't but

Whatifitallgoesright · 13/01/2023 23:24

I tried care work for an agency. Not for long. I found I couldn't deal with giving intimate care but on top of that was that your day is timed so intensely. You have to log in on the app when you get to clients home, log out. Your travel time between clients is timed also. If one overturns then you're late to next one. I understand rota-creation is a nightmare task but there's absolutely no lee-way for working with slow-moving vulnerable people or recognising the value of a rambling reminiscence to well-being. Also whatsup groups; a rota one, a begging you to take a shift one, a social one, a COVID test info one, one for each client. So you have whatsup groups of 10 plus and frankly on my evenings off I did not want to know that Graham needed reminding about his meds or his daughter said could we change the sheets. At £10.50p/h I am not prepared to have a job dominate my thoughts like this. No way. As I said, I didn't last long.

HandsOffMyCarrierBags · 13/01/2023 22:28

It’s awful for care workers, shitty pay but lots of training and responsibilities. I think supermarket work would at better

Quisquam · 13/01/2023 22:27

It works both ways - care workers turning up late (with no explanation), spending half their time on their phone, announcing they were leaving earlier than booked on the pretext of a dental appointment at 3.30 pm (coincidentally when children come out of school)….

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