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Original poster

Missing/stolen parcel, new courier Evri.. what can I do?

81 replies

Whereismyparcellllll · 03/09/2022 09:44

I ordered a delivery of clothes which is showing as being delivered to my door yesterday. It wasn't.

The delivery company is one I don't recognise, its called Evri and is supposed to be "the new hermes"

There is a proof of delivery photo which just shows my front door. No parcel visible in the picture. No neighbours have claimed it.

I live on a busy main road and my door is literally on the street so if it was there somebody could have easily stolen it, but I'm yet to see proof that it was put there in the first place as I said there's no parcel in the delivery picture.

I cant speak to a human, the complaints form puts you onto a chat with an automated robot and there is no number to call. The automated service is satisfied that it has been delivered citing the empty proof of delivery photo...

What can I do? I'm quite upset as it wasn't a cheap purchase.

OP posts:
SoupDragon · 03/09/2022 09:49

Have you tried contacting the company you ordered from instead?

ZealAndArdour · 03/09/2022 09:48

Do you have your front door set as a “safe place”?

If not, then Evri themselves on their website state that front doors in public view are not considered safe places and thus the parcel theft is their responsibility.

I recently had similar, but I had the theft recorded on my security cameras. I was refunded by the shop I ordered from as my contract is with them, and their contract is with Evri.

Report the non-delivery to the shop, and go through their process, you’ll get your money back. Unless you’ve designated the front door as your safe place, and in that case you’ve absolved them all of any responsibility.

Teadrinkingmumofone · 03/09/2022 09:46

It's just a new name for Hermes not a new company. Normally you can leave a review on your driver and add a note. Have you tried doing that?

W0tnow · 03/09/2022 09:46

Do they have twitter, insta, or Facebook?

LampLighter414 · 03/09/2022 09:45

Evri is not new. They are Hermes! Just they rebranded and kept in on the hush hush with new adverts on tv making no reference at all to the face they were called Hermes just a few weeks prior.

Original poster
Whereismyparcellllll · 03/09/2022 09:45

To add to matters I have another delivery due which is being delivered by the same company.. I'm not optimistic.

OP posts: