Missing/stolen parcel, new courier Evri.. what can I do?

The reason why they've changed their name to Evri is because there's Evri chance you won't receive your parcel.

The police literally couldn’t give a titting fuck about parcels being stolen. See my post up thread.

If you seriously suspect you've been hit by a porch pirate, and something was stolen from your stoop, call the police and file a police report for the stolen package. Without witnesses, they won’t be able to do much, but they'll take note of the incident. If you have doorbell camera footage, be sure to share it with the officers. Also, let them know the time the delivery service said your package was delivered and when you found it missing.
If others in your neighborhood report the same problems, they’ll be more likely to investigate and find the package thieves.
Filing a police report can also be useful if you try to make an insurance claim on the missing delivery.Most of the time, a missing package is something you ordered. In that case, you want to reach out to the seller and let them know that your internal tracking number package hasn't been delivered.
Is the seller responsible for stolen packages? Maybe. It all depends on the site where you made your purchase and its policies. You may want to check with its customer service department.
I've had a lot of luck with companies that send out a replacement right away, no questions asked. But not every company will send you a replacement item or refund your money. Hold on to any proof that supports your claim.

No of course not.

They will most definitely get it back, I just don't want to be lumbered with postage costs because the company is in China.

Evri are diabolical. I never order from anyone who uses them.

That's good. Better late than never. You should contact the company and let them know. They might be able to cancel the new items. You weren't thinking about keeping quiet and hoping to profiteer from this were you 😯😯

That happened with me. I contacted the company I bought from and told them. Thinking they might say just keep it but no the sent out a courier to pick it up next day.

Funnily enough that Evri courier turned up bang on time 🙄

For anyone having issues withEvri/Hermes, Google a company called Resolver. I don't know whether they use fair means or foul but they get results in the form of your missing parcel or a full refund! It must be magic!

Contact the clothes company to say the missing parcel has just turned up.

Glad it's arrived!

Oops NC fail, I'm the OP!

This is the proof of delivery photo they took.

There isn't a parcel in sight.

I can vaguely make out the silhouette of a slightly overweight man in the reflection of my door so if a chap fitting that description turns up with my vinted parcel I will be having words

I can't prove who has stolen it be it the courier or a random passer by but I can prove it was their fault.

Twats.

Sorry forgot the email.

Evri are terrible.
Email the attached. They'll get back to you eventually.
Logging it with the seller is normally a lengthy process as Evri have 7 working days to deliver in most cases and your seller will just make you wait.

I wish it was legislation that companies advertise what company they use for delivery. I've stopped ordering from several retailers due to them using these muppets. The drivers aren't all terrible, but the company customer service is practically non existent.

I also had problems with Next using Evri. Must admit though Next were great to deal with and long story short I ended up with a piece of furniture for pretty much free because every time Evri didn’t deliver Next gave me a partial refund to the extent I only paid about £10 for something significantly more expensive than that

Interesting that Evri’s Twitter account has been suspended for breaking Twitter rules. I went back and checked the one I was dealing with and saw it had been suspended. Wondering now if it was a real account

I have always said it should be law that online companies are obliged to give the consumer the choice of how the parcel is sent to them (even if it is a different price structure). I hate the fact that you do not know who is delivering until after iII have completed your order in a lot of cases

They have to provide a photo in order to "complete" the delivery or delivery attempt....if delivery completed the parcel should be shown in the safe place or once the door has been opened, with the open door. If delivery not completed, they should take a photo of the house number/ name. So either they have taken a photo of the door and marked as completed instead of not completed, or they have stolen it from you.

The parcel should always be visible in the picture if completed (what's the point otherwise 🤣) so if the driver has stolen it, they have basically provided their own evidence of that...it seems odd to me that they didn't take the photo of the parcel at your door, then "steal" it if that was their intention. So I do wonder if they attempted delivery and the driver took the photo to confirm that they had attempted this, but then marked delivered instead in error? It really doesn't make much sense otherwise.

Anyway...I have only ever had one issue with Hermes or Evri since they changed their name, where a parcel went missing. I know they have a bad rep so I don't use them for anything "important " but they are usually pretty good for me.

Blame Samsung for any rogue apostrophes. My predictive text goes a bit wild 😆

This has happened to me a few times. Evri just ditch the parcel on the doorstep in all weather's despite having instructions to deliver to my neighbour if I'm not in.

I was on holiday 2 weeks ago and something was delivered late, left on the doorstep and subsequently stolen.

Evri asked me to leave a review so I did. And the driver hasn't returned. We have a new one who knows how to follow basic instructions.

I hate the fact that Next use Evri!

Sometimes the delivery person is even running the scam with a parcel thief where they’ll let them know which houses they’ve left parcels “safe” and someone follows along shortly after and “skims” the parcel from the safe place.

It’s fucking shady. In my case I had actual video evidence of an identifiable thief, I reported online to the police, I got an email back saying they’re basically not interested as I’m apparently not the victim, to contact the shop who my contract is with and they should sort it. I was like “okay cool, but do you want this crystal clear video evidence of a theft taking place in case it helps you establish a case in future, or you get more reports?”, he replied and said no, that places like asos etc don’t have the resources in place/inclination to ever take any of it to court so the police don’t get involved. But in the event they ever did then the police would gather evidence at that point. So there is literally no penalty or deterrent for stealing goods from peoples gardens or front door steps. I might take it up myself.

Start the chargeback.

It should be law that you have to be told and acknowledge who the delivery company is before you place and pay for any online order. To avoid scams being the main reason. Hermes would probably be out of business as a result.

I have had nothing but issues with Evri for the past 5/6 months. They've been a nightmare, I know the local courier who delivers the Hermes/Evri parcels and she's had issues with them as well

It really depends on the individual. When we lived remotely we knew the delivery guy and he was great. In London there is no one person who delivers to our street.

Once had a picture of a box the size of a shoebox being held up to the letterbox, which it obviously no way fitted through! Described as being left “in safe place: letterbox”…