Missing/stolen parcel, new courier Evri.. what can I do?

It's better to start a new thread as otherwise people will be reading a zombie thread thinking it's a live issue needing an answer. You can post a link to an old thread if it's in any way relevant.

Why aren't people using drop off boxes. They are so easy and safe to use and there are loads of them about.
Much easier for the delivery people to

Contact whoever you bought it from, most stores would sort this out for you if you explain you have never received it.

Hi all! I had a delivery by SHEIN and H&M delivered by EVRI on 7th October PM. There is a photo of proof of delivery but when I arrived home the items weren’t there. I checked with the Porter of the building a who accessed the CCTV and it appears the items were stolen. I live in a block of flats and I did not enter a safe place for them to leave the parcel but they left it on the concierge desk which is visible to the public.

do you think I can get a refund for this?

Disgusted with evri I have mobility and mental health issues and can't go out without help most days and evri did not press my buzzer for my flat today and just dumped parcel outside. Took 4 hrs too update tracking and parcel has been stolen as tracking said delivery 13.27pm but didn't update till nearly 8pm. And they won't do anything keep saying it's delivered not too me and not too my front door and I live in a first floor flat

It's not just Evri. White Company use Amazon Delivery (didn't know there was such a thing) and a package was left out on my front doorstep all night; the confirmation said it had been handed to resident which was a lie. Luckily nobody pinched it but I did complain to the White Company. I'm really starting to hate online shopping.

Op you're not Kent are you?

www.kentonline.co.uk/medway/news/evri-delivery-probe-after-sackfuls-of-parcels-dumped-278464/

I honestly reckon my missing parcel is in this lot! Such a shame. Wonder why they're all here? A courier who quit mid shift? A load of stolen goods? God knows

Did you get a how have we done email from them? When this happened to me I gave them the worst review and someone emailed me with excuses but it was a real person. Eventually after about 3 complaint emails someone phoned me

Just to add, yes, contact the seller if Evri have already claimed to have delivered but nothing has arrived.

I have to say, though, that my seller - a company famed for its customer service - was utterly useless in resolving the situation with Evri. When I explained that they’d claimed to have tried to deliver but nobody was at home, when two people had been in the house all day, the customer services person tried to make excuses for Evri by saying they had a limited number of reasons available for non-delivery and they 'might have just picked any reason'. They ended up having to send a replacement item (an expensive/desirable one) and that’s why I decided, reluctantly, that I had to go and collect it myself. I couldn’t trust them to guarantee the exact same thing wouldn’t just happen again.

I'm afraid I don’t find any of that acceptable or convincing on the part of Evri or the seller. They must KNOW how shit Evri is.

Like others have said contact the seller. Your contract is with them til you take safe delivery of the item. Even sellers have to e mail Evri and wait 24 hours for a reply. Its so frustrating. I was told a parcel had been delivered to my non existent shed, no photo, and then miraculously they delivered it that evening. So at best they are incompetent and at worst they lied

It’s a total pain but I’ve now come to the conclusion that the only solution if Evri is your courier is to opt to go and pick up your own parcel from the nearest shop that offers that service. You can find out where that is from the Evri tracking info they send you.

Otherwise, they’re highly likely to lose it, not deliver it, claim they’ve delivered it and still not deliver it, totally forget about it, say they can’t find your address, say you weren’t in when you were, or all of the above.

You just need to tell the company you ordered it from that it was not delivered and ask them to sort it. PS My local Evri person is appalling and sadly I now have to check that businesses don't use Evri before I order since I know that if Evri are involved it won't show up.

Just had this with Evri. Hundreds of pounds worth of stuff missing. Asos were great and refunded me immediately. Its a pain because I love Asos but I can't use them anymore because I know they use Evri! Can only really shop in Next now

Hi there,

I was wondering if you could help me, as you seemed to know your Rights... Lol.... I'm at a total loss, I had a parcel delivered from Evri left at my front door, I do have a wee garden but just big enough for a garden bench... So my front door on full view of the street... I did contact Evri and I contacted Sports direct. The picture does show the parcel at my front door. I also have a note up please don't leave parcels if door not answered.... This has happened several times that the drivers are not even wrapping or ringing the bell just leaving the parcel at the front door and gate wide open to the world... As I've watched them do it.... After the missing parcel... So Evri phoned me and told me that it was left in an unsafe place to contact the seller, and also sent me and email stating all this... So contacted Sports direct through email.. they have been back and fourth with me looking into it and then on the 5 Dec sent me a denial of request form to fill in. ( I went ahead and sent it in through email don't know if I done it right I had to download adrode. As it came in pdfform I'm not tech savvy) Then later on that day they sent a message saying that they got confirmation from the delivery service that the parcel was left in a safe place at my back door .... My back door is open wide to an alleyway.. ???? And the case has been rejected... To either contact my back or credit card.... I paid with PayPal.... But I went to Paypal website to try and report it to them, but I ordered 99 pounds worth of different items so I don't know if I have to out in every item etc .... I not leaving this as I can't afford to be out of pocket of 100 quid.... I did try to read up and martin Lewis website to know my rights but still no further on... Could anybody point me in the right direction please. Would be very much appreciated..... Many thanks for your help and reply in advance. Kind regards

Sorry I forgot to add -

In my case (I'm the OP) the courier actually took the parcel back back the depot, the picture of it on my doorstep was just to show they had visited and attempted delivery. It's highly likely your parcel is at their local depot and they'll attempt another delivery. Do chase it up on the email address I linked above though, that will ensure its dealt with quickly.

Email the CEO on the following email address: [email protected]

After going round in circles with the customer service app I found that email address and sent an email asking for his help.

I didn't expect anything to come of it but I was very quickly contacted by the 'executive' team who promptly located my parcel and got things moving. I then received a telephone call from them apologising for the issue and assuring me they will follow up with another email which I could reply to directly if I didn't have my parcel within 48 hours.

The customer service form is absolutely crap but the higher ups are very helpful if you can go directly to then.

Good luck!

Hi I was wondering if you ever got this sorted out and what the outcome was?

We were notified that our parcel was delivered today and they took a photo of it leaning against our fence in full view of the street. Needless to say it's not there anymore.

I'm still waiting on a parcel from evri ...

They would open my front door and put parcels in when I didn't want them to and they didn't wait for me to answer the door.

Invasion of privacy.

In case you can't get through with urgent queries, I'd contact the CEO. He passes it on but it gets issues through.

Can you tell I've had lots of issues with Evri, and Hermes before.

Crap service.

[email protected]

They left a load of next parcels outside my house despite my porch being open. I can't believe they weren't nicked!

They did make it clear, months ago, you must have just missed it!

Evri are shite! I sold some stuff on ebay. Single clothing items getting a report of wrong parcel size because a single swimsuit is more than 30cm long and 7cm thick? Apparently too wide
to fit though a letterbox but the Tracking says "posted through letterbox"? I'll not be posting with them again and will avoid companies that use them.

Mine too.

sadly people rarely shout about good service.

I’ve found redirecting delivery to one of their lockers is more reliable, but I’m lucky there’s a convenient one.

Although they’re still better than Royal Mail around here.