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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To not pay the whole vet's bill

263 replies

Member869894 · 15/06/2022 19:09

Hello. Honest opinions please. I took my dog to the vet today as he has breathing difficulties. The vet listened to his heart and lungs, pronounced them fine and then said he'd do a couple of blood tests and call me with the results. The whole thing took15-20 minutes.
On leaving I was presented with a bill for £188!!!!! I said that I would pay for the consultation fee (£56) but that I hadn't been told that the blood tests would be extra or that they would be so expensive

I'm kicking myself I didn't ask more about if the cost of the blood tests and if they were included in the consultation as Iif I had known how much they cost I would have said no. Equally, I think I should have been very carefully advised of the cost before they went ahead. What do you think?

OP posts:
ExPatHereForAChat · 15/06/2022 23:27

God some of the comments on here are bloody depressing.

One PP suggesting their vet offering a blood test as being "sneaky"? Really?

As a vet who worked in a very low income area for several years the amount of verbal abuse I got for offering medical investigations and suggesting the gold standard of treatment was ridiculous.

Damned if you do, damned if you don't.

Agree with PPs that the crux of the issue is that the NHS is free and people are completely ignorant about the cost of medical care.

OP, if you walked away without paying for the blood test, who exactly would be funding the cost of the needle, syringe, blood vials and the time it took the vet or nurses to take the bloods? Even without the blood test ever being run the clinic would be at a loss. Obviously not the biggest issue here, but something to consider. A vet clinic is a business trying to stay afloat just like any other.

I agree costs need to be discussed before procedures are carried out but surely when the vet starts suggesting a blood test, if they don't mention cost, you ask?

As an aside, I'm no longer working in clinics. Life is too short to put up with the level of stress you experience on a daily basis (thanks to the clients of course, not the animals).

L1ttledrummergirl · 15/06/2022 23:26

My ds1 is training to be a vet. He gets a full student loan to pay for his education which means that at the end of 5 years he will owe around £120,000 before interest.
He will need to be paid enough to have a decent wage to live on after the student loan payment is taken, so that he feels better off than a minimum wage employee with less responsibilities otherwise he may become one of the vets leaving the profession. Unlikely in his case bit not in many others.

Blood tests aren't just a case of taking the blood, they have to be processed in a similar way to humans in the NHS which means paying for the equipment and tech staff to use it, transport if an external lab is needed for more extensive tests. This is what you are paying for.

A consult fee is exactly that, paying the vet for their time, for the expertise gained during 5+ years of study, for the blood, sweat and tears thats gone into learning every part of the anatomy for every animal, what and how things work, how to tell if they're not and how to fix it.
They can work to gold standard where money is no object and the animal can receive every test needed and the best treatment options for a great prognosis, more often though they have to be realistic in their approach.
They will tell you what needs doing, ideally to gold standard and if you are happy, get that moving. If there are concerns about payment, then start the conversation, they will have options available, just different ones. They want the best for your animal and don't know your finances but will happily tell you the price if you ask.

HoppingPavlova · 15/06/2022 23:23

My issue is that the extra costs should have been mentioned before being incurred.

That doesn’t explain why you thought a consultation fee also covers all tests and investigations. Surely it’s obvious the consultation fee is just that, for the vet to physically examine the animal and discuss thoughts with you? Do you think the fee also covers any medications required?

If you think about how humans are treated, it’s no different. Pathology and things like x-rays are ‘billed’ separately under relevant item codes, you may not have to pay but when it’s all ‘paid on the books’ behind the scenes so to speak these are seperate items, they are not covered under your consult item. Why would it be different for vet services?

BoredofthisCrap7 · 15/06/2022 23:19

Yawn?
How odd.

TheNeverEndingSt0ry · 15/06/2022 23:19

YABU purely for the fact that you would have said no if you’d have known about the cost. Why have a pet then?

Walkingalot · 15/06/2022 23:18

Yawn, BoredofthisCrap7 - they haven't asked. I asked the price of the castration and they told me. No mention of bloods. It will be interesting next week if they do offer and indeed, mention the cost.

Walkingalot · 15/06/2022 23:14

Sorry tsmainsqueeze but it is sneaky. It's like the small print on contracts. I asked for the price and they told me but I bet it doesn't include blood tests. Why don't they say upfront, 'it costs £68 for the procedure and an extra £.... for the bloods, which are optional but we do recommend etc'. I really appreciate the great work vets do but a bit more transparency over costs is needed. We all want what's best for our pets ultimately. Maybe there wouldn't be so many abandoned pets if the full cost of treating a pet was advertised better.

BoredofthisCrap7 · 15/06/2022 23:12

"My cat is going in to be castrated soon and the cost is quite reasonable at £68. They didn't mention blood tests so I bet they try and sneak the question in when I drop him off."

I'm sure you'd be very very angry and upset if your cat had complications or even passed away under general anaesthetic due to an underlying kidney or liver problem, and then you found out we hadn't carried out a quick simple blood test to check their blood parameters which might have saved the cats life.
It's not "sneaky" to ask if you want the voluntary blood check. It's called a Pre Anaesthetic Blood Screen and it's offered to all animals undergoing GA or heavy sedation to check for underlying problems before we anaesthetise them.
If you don't want the bloods, that's also fine - but we give people the option and leave it up to you. It's up to you to make informed consent and informed choices about the treatment for your pet, and that is why we tell you this blood test exists, and how we can use the information to give your pet a safer anaesthetic.

Honestly, it's a no win situation for us sometimes. GIVE the information and you're a money grabbing sneaky git, DON'T give the information and you are potentially putting the life of an animal at risk and would incur the owner's fury if anything happened to their pet that was avoidable all for a quick blood test.

Wouldn't you rather be OFFERED the choice, even if you ultimately decline it?

RiverFlowers · 15/06/2022 23:12

We have just left our vets and moved to another one as they were absolutely horrendous at informing you of costs and I am sure they just made prices up sometimes as they varied so much!

The final straw was us verbally being told a invoice would be £300 only for them to present us with an invoice of nearly £1,000 a week later because they "forgot" to add some things on and demanded we paid them.

Whilst I think you should have known that the consultation fee doesn't cover anything other than the actual consultation, vets should be far clearer and transparent about how much things cost. Many people have no idea how expensive blood tests are and vets need to make this clear to people, not just go off and do them so they can add them to the invoice!

MyrtlethePurpleTurtle · 15/06/2022 23:10

LicoricePizza · 15/06/2022 19:25

I was shocked blood tests cost what they do considering they seem a fairly straightforward thing (in humans anyway). But think you’ll just have to chalk it up to experience. You’ll know always to ask in the future & surely you’d have gone ahead with them if you want to know what’s up with your pooch??

Blood tests done privately for humans are eye watering. A number of years back when I had comprehensive blood testing done, the costs of those alone were c.£1k (thank you, BUPA). And that’s before you get into the cost of MRI scans etc. I was stunned

MyrtlethePurpleTurtle · 15/06/2022 23:06

MoveBitch · 15/06/2022 19:10

Do you not have insurance?

Well, clearly she doesn’t or she wouldn’t be posting.

Honeyroar · 15/06/2022 23:05

Yes I think they should have said before, mine usually does. However I think that you need to put it behind you rather than start creating a fuss. They’re trying to help your dog. Concentrate on that. That’s most important. Rule out some serious things with those blood tests hopefully..

oakleaffy · 15/06/2022 23:02

theleafandnotthetree · 15/06/2022 20:42

My dog goes once a year for his vaccinations but has never been otherwise (6 years and counting)

@steff13 Heartworm {Lungworm} sadly IS now in UK since all the relaxation about importing foreign dogs, especially puppy farmed and ''Street'' dogs from certain parts of Europe.
I was horrified that a woman I knew of had two ''Prague ratters'' imported at 8 weeks old..Far too young for rabies shots, so these dogs are being smuggled in.

CheeeeeeeeeeesusChrist · 15/06/2022 23:02

WhackingPhoenix · 15/06/2022 19:17

People like you shouldn’t have pets. You wouldn’t have let him have the investigations he needed because you thought they were too expensive?

Let me guess, he’s a brachycephalic breed who isn’t coping with the heat, hence the breathing difficulties.

Exactly this

User3568975431146 · 15/06/2022 22:57

MrsLargeEmbodied · 15/06/2022 20:06

i am annoyed at my vet
i wanted some worming/flea tablets,
not seen the vet since 2020, surprise surprise, no problems with ddog,
i have to see the vet since she has not been seen for 2 years!
crazy
money grabbing, recuperating their losses after covid like dentists

They'd be negligent to prescribe medication without seeing the animal!!

thequeenoftarts · 15/06/2022 22:56

Walkingalot · 15/06/2022 21:54

I'd be shocked but would pay. This has actually happened to me before, was asked over the phone if I wanted blood tests, just to be safe blah blah blah. Of course I said yes but then was shocked at the final bill. They never mentioned the extra cost at all, bit sneaky. My cat is going in to be castrated soon and the cost is quite reasonable at £68. They didn't mention blood tests so I bet they try and sneak the question in when I drop him off.

If the blood tests were done in the last 6 months they will be good for the castration. You can refuse them of course, but it helps the vets understand liver and kidney function and if the cat or dog has any issues before they go under a GA. Some pets die under GA, very unexpectedly and sadly, so it can pre warn of any issues. Some give us no clue and then they die, leaving everyone from owners vets and nurses in a dreadful state. Its a dreadful feeling to lose a pet in surgery, the very worst thing that can happen. My own cat had a dental last year with one of the very trusted vets and nurses I work with and he tried to die, even after bloods were done, took forever to wake up, like forever, stopped breathing and turned blue. The poor vet, as I was there working that day too and she was omg your cat is trying to die on us, as I said to her, we had done the bloods, they showed nothing at all, there is no reason he would die at all, apart from hey, he is a staff members cat and they are always prone to causing a fuss and scaring the life out of us all. Be kind to your vets and nurses folks, we only earn a wage at the end of a day, we dont get paid extra on bloods and the other 101 charges that may apply. Thats goes to the company. A lot of the time we empathise and do our best to keep the prices low, but kicking off at us wont help at all

User3568975431146 · 15/06/2022 22:53

Sounds like a fair bill to me. Surely you didn't expect free blood tests?!!

user1471538283 · 15/06/2022 22:50

Vets are expensive. Despite having a big bill for DBoycat I paid extra for other bits. You have to pay it.

Reginaldina · 15/06/2022 22:50

You are being unreasonable. I think you have to pay the bill in full, it's not the NHS. Probably best for you to always, from now on ask how much things are going to cost before agreeing but I doubt, because, it's not the NHS, the vet thought you would this spelling out to you.

oakleaffy · 15/06/2022 22:49

ErniesGhostlyGoldTops · 15/06/2022 19:25

Vet nurse here. It sounds about right to be honest.

Vet bills are hellish nowadays.

Always as for a quote or an estimate but that goes for everything in life not just the vets.

I am currently dog free and unable to work through injury. Vet fees and nothing else is making me seriously consider never getting another doggo and I was born into a dog owning household and have been around them all my life.

Once I can get well I might think about pet sitting so I get nose boops but no vet bills. Dogs are now a considered purchase.

I too am shocked at the massive leap in vet's fees between dogs {I had a gap of a few years between owning them}

Agree that owning a dog is expensive, just the routine wormers &c. Vaccines, Spaying, never mind the insurance... and all the things not covered

I too love the nose boops, and consider my dog a furry friend and an 'Essential'
It's crazy how many people go to expensive trainers/behaviourists these days, rather than training the dog themselves.

sunshinesupermum · 15/06/2022 22:46

YANBU my vet tells me of the cost of all treatment including blood tests before commencing with them. You should have been informed of the costs.

Zeppdraft · 15/06/2022 22:46

Everything at the vet always costs extra. Blood tests are always expensive.
Your ignorance on the matter or failure to ask doesn't make the bill go away or you less obliged to pay it.
Your responsibility to pay.

From the title I half expected this to be someone else's animal you or your pet injured and you didn't feel you needed to pay the whole bill due to reasons the vet found that weren't your responsibility. But no this is you not wanting to take responsibility for costs incurred by you for your animal..... Definitely being unreasonable.

diamondpony80 · 15/06/2022 22:43

A cousin of mine is a vet and he regularly tells us stories of pet owners trying to get out of paying for treatment for their pets. He says many pet owners expect a vet just to treat an animal for free because “surely they became a vet because of their love of animals!” It’s a service like any other. It’s not like there’s an NHS for animals.

badhappening · 15/06/2022 22:43

YANBU
They should have warned you first.

Stillavetjust · 15/06/2022 22:33

Branster · 15/06/2022 22:16

Reasonable expectation if this is the 3rd visit to the vet in all these years.
Average just to say hello/check up nearing £60 by now. Any extras for basic tests and medicine for a one off I'd be prepared (but nit happy about it!) for a £200 bill.
Quite insane and never ever know how much it is going to cost until I go to pay. And (the absolutely lovely receptionists who I love) don't bat an eyelid.
No idea how much neutering costs until after the event.
Or even cremation until afterwards- at least you're not asked to pay when the dog is put to sleep.

However, the entire team at our vets are absolutely amazing and work unbelievable hours. Although it's probably the owner of business making the biggest earnings. And I trust all the staff are on decent wages. I certainly hope the main vet gets a very high salary as he is absolutely brilliant.

Vets salaries are on a par with teachers. The most experienced are looking at about £60k so similar to a head teacher. New grads are around £30-35k . I’m nearly 30 years qualified and my FTE is just over £50k
For proof of that have a look at the vacancies page on the IVC Evidensia website for example.

Qualified RVNs are poorly paid and there is currently a campaign to raise their salaries to £30k minimum.

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