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To not understand why TF some companies don’t employ security guards to help tackle shoplifting in retail?

110 replies

Pebblesandshells · 10/06/2022 09:24

I work in retail in just one store of very well known nationwide chain of supermarkets, and although the stores tend not to be superstores, they are still a fair size in general and are extremely busy.
As in the title, I can’t understand why the stores don’t have any security staff to help reduce the shoplifting. (Some of the much larger stores may have security, but in all the stores I know in my vicinity, including mine, there are none)

As you may imagine, shoplifting is extremely rife, and in our store alone we are dealing with shoplifters on a daily basis. Most of them just blatantly steal a basket of steaks, joints, cheese, alcohol and coffee (although anything that isn’t nailed down is a target) and often walk out with a ‘couldn’t give a fuck attitude’ if they’re seen.

It’s also not just a ‘stereotypical look’ of a shoplifter who will help themselves, (even the wealthy who pull up in their 4 x 4’s are almost as likely to steal, it seems, if they can get away with it, although they tend to try to hide their theft by being more discreet and accidentally on purpose not scanning all their items into the self scanners, then acting all innocent when you point out that they’ve actually got four bottles of wine instead of one)

Our store alone must lose AT LEAST a few hundred pounds a week because of the light fingered brigade , (and that’s only the thefts we know of) so surely if there was constant security, what the store would save in reduced theft would pay for the security guard to be there!

So basically, where’s the sense in having no security, which would in effect pay for itself?

OP posts:
DWofMN · 10/06/2022 09:59

Pebblesandshells · 10/06/2022 09:44

I get that it might not be cost effective to employ security for every hour the store is open, but to maybe employ one person for say a full time week (and continuously rotate the days and times worked, so the thieves never know if the security will be there or not) might just help a bit.

Then the shoplifters would target when the security guard isn't there - so they'd lose just as much to shoplifting and be paying for security. That'd be a double loss.

GonnaGetGoingReturns · 10/06/2022 09:54

I've noticed in a small Tescos near where DB lives (Wells Street, Hackney) that they have a big issue with shoplifting but can't do much about it.

Twice now I've seen a woman (looked fairly well dressed) and a man use the self service checkouts with a big basket of shopping and then leg it without paying.

I've even seen a supermarket see someone leaving with some meat they'd managed to get the security sticker off and the security guard letting them off as he thought they looked poor.

GonnaGetGoingReturns · 10/06/2022 09:52

I was recently in a small M&S with food part at back and they noticed someone trying to shoplift who then legged it. They had security as part of the store had clothes in it.

It was a bit worrying as this person had left a bag there and it had a staff pass etc but they'd definitely been trying to shoplift and possibly had mental health issues. I was being served next to this occurring.

Pebblesandshells · 10/06/2022 09:51

Menopants · 10/06/2022 09:47

They should, to protect the staff if nothing else. My dd talks about tacking shop lifters at work, I don’t think teenagers should be put n that position

That’s another reason for having security, we occasionally have to put up with abuse from thieves who threaten us, the lowlife scumbags that they are.

OP posts:
TheKeatingFive · 10/06/2022 09:51

I just don't think it's worth the hassle for stores. There's the cost of employing a security guard, but also what happens if the shoplifter gets violent when caught? Presumably prosecution is time consuming and resource heavy for shops also.

if it's only a few hundred a week, I get why they don't bother.

EmmaH2022 · 10/06/2022 09:48

It cuts into their profit so they don't want to.

Menopants · 10/06/2022 09:47

They should, to protect the staff if nothing else. My dd talks about tacking shop lifters at work, I don’t think teenagers should be put n that position

Pebblesandshells · 10/06/2022 09:44

DWofMN · 10/06/2022 09:29

A security guard would earn around £10 per hour. If we assume the shop is open from 7am to 7pm Mon-Sat then that's 72 hours, so £720 per week to pay a security guard. On top of that, there's the cost of uniform, training, recruitment, pensions, holiday pay, parental leave etc. Even if they're losing a few hundred pounds a week, it would cost them an awful lot more than that to hire security - even just one person, and one security guard won't prevent all shoplifting. So, the reason they don't hire security is because it would cost them more than they lose to shop lifting - so it doesn't make sense to do so.

I get that it might not be cost effective to employ security for every hour the store is open, but to maybe employ one person for say a full time week (and continuously rotate the days and times worked, so the thieves never know if the security will be there or not) might just help a bit.

OP posts:
Ragwort · 10/06/2022 09:32

It's very difficult and time consuming to tackle shop lifting, sadly most retailers know this and build in a 'margin' in prices to cover what they call 'shrinkage'. Our local supermarket does have a security guard but mainly as a deterrent I assume or to deal with anti social behaviour (DC on scooters for example).

DWofMN · 10/06/2022 09:29

A security guard would earn around £10 per hour. If we assume the shop is open from 7am to 7pm Mon-Sat then that's 72 hours, so £720 per week to pay a security guard. On top of that, there's the cost of uniform, training, recruitment, pensions, holiday pay, parental leave etc. Even if they're losing a few hundred pounds a week, it would cost them an awful lot more than that to hire security - even just one person, and one security guard won't prevent all shoplifting. So, the reason they don't hire security is because it would cost them more than they lose to shop lifting - so it doesn't make sense to do so.

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