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To not understand why TF some companies don’t employ security guards to help tackle shoplifting in retail?

110 replies

Pebblesandshells · 10/06/2022 09:24

I work in retail in just one store of very well known nationwide chain of supermarkets, and although the stores tend not to be superstores, they are still a fair size in general and are extremely busy.
As in the title, I can’t understand why the stores don’t have any security staff to help reduce the shoplifting. (Some of the much larger stores may have security, but in all the stores I know in my vicinity, including mine, there are none)

As you may imagine, shoplifting is extremely rife, and in our store alone we are dealing with shoplifters on a daily basis. Most of them just blatantly steal a basket of steaks, joints, cheese, alcohol and coffee (although anything that isn’t nailed down is a target) and often walk out with a ‘couldn’t give a fuck attitude’ if they’re seen.

It’s also not just a ‘stereotypical look’ of a shoplifter who will help themselves, (even the wealthy who pull up in their 4 x 4’s are almost as likely to steal, it seems, if they can get away with it, although they tend to try to hide their theft by being more discreet and accidentally on purpose not scanning all their items into the self scanners, then acting all innocent when you point out that they’ve actually got four bottles of wine instead of one)

Our store alone must lose AT LEAST a few hundred pounds a week because of the light fingered brigade , (and that’s only the thefts we know of) so surely if there was constant security, what the store would save in reduced theft would pay for the security guard to be there!

So basically, where’s the sense in having no security, which would in effect pay for itself?

OP posts:
HelloBarkness · 11/06/2022 12:41

Because nobody wants to do it. It's shit money and you risk losing your SIA, and therefore livelihood, if it goes tits up. Also the high likelihood of getting hurt for minimum wage. To get an SIA takes time and costs money, and supermarket security isn't worth it.

Security guards are usually under contract to massive firms, which change their hands on/hands off policy every five minutes, and will wash their hands of you and hang you out to dry if anything gets put on social media and it looks vaguely unfavourable to said company.

Security guards have no more right to detain a person shoplifting than any other member of the public. The police don't turn up for hours, if at all, because there aren't enough of them.

Would you sit on/with a jangling crackhead who's robbed £30 worth of sirloin, who is going to get more and more arsey, for hours on end, on the off chance a PC will eventually tip up, for minimum wage? You can't leave the shoplifter alone and it means there's nobody doing the job of security on the shop floor.

RepublicOfNarnia · 11/06/2022 12:39

My mother had two of those packs of 500ml water bottles. She gave one to the woman at the till and pointed at the other one in the trolley so she could put it through x2. A 'helpful' woman in the queue behind shouted "She's got TWO PACKS OF THAT WATER, TWO!!" It was so unnecessary and pathetic. I'm sure this same type of demographic would happily attempt to 'tackle' a shoplifter. Some people really live miserable lives.

Pebblesandshells · 11/06/2022 12:38

And I never said they would put the prices back down. What I meant was, if shoplifting totally stopped (obviously not going to happen) then the companies wouldn’t hike the prices so much, and as often as they do, as they wouldn’t have to factor in recuperating money for theft losses.

OP posts:
coffeecupsandfairylights · 11/06/2022 12:34

And I’d say you’re very naive to assume that shoplifting doesn’t affect the consumers, of course it does!

I didn't say it didn't.

The Companies have certain profit margins they expect to reach, and if a company suffers huge losses through theft, they will recuperate these losses by hiking prices up even more for everyone else

Yes, but if those losses stopped overnight, they wouldn't put the prices back down again, they'd just keep the profits for themselves.

xxxGirlCrushxxx · 11/06/2022 12:31

Shoplifters quite often respond well to a bit of humiliation I find....they don't like being called out on it

Pebblesandshells · 11/06/2022 12:30

coffeecupsandfairylights · 11/06/2022 12:21

So imagine if there were no shoplifters at all, everyone would be a few hundred pounds better off a year.

Lol, you're very naive if you believe that to be the case.

If shoplifting stopped overnight, the only people to benefit would be company owners and shareholders.

And I’d say you’re very naive to assume that shoplifting doesn’t affect the consumers, of course it does!

The Companies have certain profit margins they expect to reach, and if a company suffers huge losses through theft, they will recuperate these losses by hiking prices up even more for everyone else.

OP posts:
coffeecupsandfairylights · 11/06/2022 12:21

So imagine if there were no shoplifters at all, everyone would be a few hundred pounds better off a year.

Lol, you're very naive if you believe that to be the case.

If shoplifting stopped overnight, the only people to benefit would be company owners and shareholders.

Agrudge · 11/06/2022 12:20

Pebblesandshells · 11/06/2022 12:13

Precisely!
We often have young people in the store who witness thieves just walking or running out with a basket of shopping. They see that nothing is done to the thieves, and so I imagine it must cross some of their minds that shoplifting is one of the easiest crimes to get away with in this Country.
How long before they think ‘fuck it , if I steal this item I won’t be in trouble’ and progress themselves into thieves?
No wonder theft is on the increase, it’s not totally to do with the cost of living, it’s also to do with the fact there are no bloody consequences for committing this crime!

That's not all security staff though. Some take pride in the work they do. Some also are literally there as a visual deterrent and under the company's policy cant do anything .

I couldnt work for a place that expected me to not do anything . But that's me . I retrieved ££££ worth of goods .

But you cant be everywhere at once

Thebestwaytoscareatory · 11/06/2022 12:19

Pebblesandshells · 11/06/2022 12:04

Yes I do care, and so should you as shoplifting affects us ALL. Don’t you realise that prices go up to also allow for losses through shoplifting?
So imagine if there were no shoplifters at all, everyone would be a few hundred pounds better off a year.

I know there’s a cost of living crisis, but you often find that the shoplifters always have enough money to buy tobacco and scratch cards ( these can’t be lifted generally)

You seem to condone shoplifting, but there’s never an excuse for it.

You're very naive to think that the customer would see any benefit if shoplifting stopped. Any increase in profits would go directly to shareholder's and senior management's back pocket.

And of course their are excuses for shoplifting. If someone is genuinely desperate/destitute then fine, in fact I think supermarkets could do a lot more to help those with genuine need (I know it's not their job officially but "every little helps" 😉). Away from that the tories have demonstrated time and time again that morales, rules, and laws are optional so I don't know why anyone is surprised when the public follow their lead.

Pebblesandshells · 11/06/2022 12:13

Miilkywhitemoonlight · 11/06/2022 10:04

Same things being said in this thread. Police won’t come out . Security just let them go . Can’t physically stop them . Security just a deterrent. So basically the message is you can shoplift and get away with it . What message is this sending out to kids who will grow up knowing you can get away with stealing ? People will do what they think / know they can get away with . The government needs to give security more powers to arrest and detain with absolute back up from the police . Needs to be cracked down on .

Precisely!
We often have young people in the store who witness thieves just walking or running out with a basket of shopping. They see that nothing is done to the thieves, and so I imagine it must cross some of their minds that shoplifting is one of the easiest crimes to get away with in this Country.
How long before they think ‘fuck it , if I steal this item I won’t be in trouble’ and progress themselves into thieves?
No wonder theft is on the increase, it’s not totally to do with the cost of living, it’s also to do with the fact there are no bloody consequences for committing this crime!

OP posts:
Crimeismymiddlename · 11/06/2022 12:10

I don’t think they are a particular deterrent. I frequently see obvious shoplifters going into my local supermarket or leaving with goods right under the security guards nose. Security guards don’t even seem to see ‘dodgy’ characters.
The staff members are much more on the ball really. Having a guard in uniform standing at the door is not helpful, might as well just have a greeter doing the same thing.

YarnHoarder · 11/06/2022 12:07

Pebblesandshells · 11/06/2022 12:04

Yes I do care, and so should you as shoplifting affects us ALL. Don’t you realise that prices go up to also allow for losses through shoplifting?
So imagine if there were no shoplifters at all, everyone would be a few hundred pounds better off a year.

I know there’s a cost of living crisis, but you often find that the shoplifters always have enough money to buy tobacco and scratch cards ( these can’t be lifted generally)

You seem to condone shoplifting, but there’s never an excuse for it.

I said in a previous post that in my large superstore our biggest loses are due to waste not theft. We waste a huge amount of food due to dates and damages. We have a security guard (multiple) however I'm not front of store so don't really know how much they prevent theft but I do know that theft isn't our biggest problem. The cost of waste is also past onto customers I expect.

GiveMyHeadPeaceffs · 11/06/2022 12:05

I was using the scanner on my phone for M&S the other day, already had a trolley full of shopping from another supermarket. I scanned the bits I needed, paid through the app and walked out. It never ceases to amaze me that no one checks you've paid. In fact when I first started using the app and went to show staff I'd paid, none of them were in the least bit interested.

Pebblesandshells · 11/06/2022 12:04

RepublicOfNarnia · 11/06/2022 09:28

There's a cost of living crisis. Some people are needing to steal to literally survive. Do you earn enough to really care this much? Is it your personal money that they're taking? I'd just let it go.

Yes I do care, and so should you as shoplifting affects us ALL. Don’t you realise that prices go up to also allow for losses through shoplifting?
So imagine if there were no shoplifters at all, everyone would be a few hundred pounds better off a year.

I know there’s a cost of living crisis, but you often find that the shoplifters always have enough money to buy tobacco and scratch cards ( these can’t be lifted generally)

You seem to condone shoplifting, but there’s never an excuse for it.

OP posts:
Ifailed · 11/06/2022 12:02

I need to explain that last sentence!
Staff theft across the board accounts for 25 - 30%, but in the worse performing stores the majority is staff theft, either stealing or collusion with customers.

Ifailed · 11/06/2022 11:57

I've worked with Profit Protection in a retail chain, security guards are a very blunt tool, there are far more accurate and sophisticated methods available. Most of the shrinkage in food retail is down to the staff by value.

Pebblesandshells · 11/06/2022 11:57

OrangeBagel · 11/06/2022 08:09

How can they cheat the self-scanner when the items are weighed at the other side? Or is it one of those newer ones I’ve seen that doesn’t have a scale and just relies on honesty?

We have the newer ones without scales and no cameras either to deter. We do have a screen we can watch it check which transactions are going through, but the excuses we get when we point out that something has t gone through or their payment hasn’t been accepted are always the same.
‘Oh I must’ve forgot to put those nappies, wine, steaks through’ , ‘oh I didn’t realise m6 card didn’t accept’ …. Like fuck didn’t they know!

The ‘less obvious’ thieves must be loving these self service scanners, but like I said, they may get away with cheating the scanners for a while, but are usually eventually v
caught when we recognise the same people who ‘make mistakes’ on the scanners.

OP posts:
Agrudge · 11/06/2022 11:51

BorisJohnsonatemyhampster · 11/06/2022 10:28

Because many security guards waste time racially profiling young people of colour traipsing around the store behind them using special codes as soon as they come in (friend used to work in Sainsbo’s and told me). This happens whilst the well dressed middle aged white woman is walking out with two bottle of wine in her bag or under her pram pretending it was an accident when caught.

We must be a rare breed that dont racially profile.

I'm not saying it doesn't happen but I know or a fact nobody on my team racially profile customers .

But you right about the items put into a pram by "accident" that happens often

Pebblesandshells · 11/06/2022 11:51

DdraigGoch · 10/06/2022 21:24

I work on public transport. Like you OP, I find that the supposedly respectable people need an eye keeping on them too. They're more subtle, tend towards fraud rather than hiding in the toilet, but they're at it all the same.

They sure do, yes they’re more subtle but still just as low as the ones that openly steal.

OP posts:
Pebblesandshells · 11/06/2022 11:50

Pebblesandshells · 11/06/2022 11:48

Exactly

most of them aren’t desperate I don’t think, they’re just greedy, entitled, selfish bastards who want things for nothing.

OP posts:
Pebblesandshells · 11/06/2022 11:48

DdraigGoch · 10/06/2022 21:19

There are plenty of petty thieves who are not in the least bit desperate, often the people who are the most desperate would rather starve than steal. The thieves may be greedy, or doing it for the thrill.

Exactly

OP posts:
Pebblesandshells · 11/06/2022 11:46

DingleyDel · 10/06/2022 20:44

Shops will be seeing an increase in shoplifting I imagine. Our local supermarket does have a secure guard now (small rural town).

I used to work in a small high end outlet shopping place and it’s amazing the amount of posh wealthy (or seeming wealthy) people who will shoplift. We had one lady stuffing 2 designer clutch bags into her coat on cctv. Police did nothing.

I agree the wealthy will also steal (if they’re that way inclined), we’ve had shoplifters who’ve been recognised by staff or customers as living nearby in bloody big mansions!

OP posts:
QuebecBagnet · 11/06/2022 11:42

I bought an expensive pillow from Dunhelm yesterday. There were 4 different security things on which had to be deactivated. But the assistant said thieves just run in, grab a load and run out again. The alarm isn’t a deterrent.

Ilikewinter · 11/06/2022 11:37

I used to work in retail and can tell you that shoplifters are getting more violent, before I left a member of staff was punched in the face, another was kicked several times, Ive been spat at and ive cant count the number of times my colleagues have been called all the names under the sun.
Its easy to say let it go but when your working your socks off to keep the shop running and yet you get the same people day in day out nicking stuff its hard not to take it personally - company policy was to not get involved but honestly that makes its worse as they know they can walk in take everything they want and walk out ..... often to the amazement of customers who expect you to do something about it....... I left at the start of the year and with the current cost of living crisis it will only get worse, I honestly feel sorry for all the staff that have to deal with it, and the Police have no interest whatsoever

BalloonsAndWhistles · 11/06/2022 11:06

Most of them don’t seem to care anyway. Once, I was in Tesco Metro and a guy had an overflowing basket with a lot of the things the OP described. Anyway, he scanned it all (I assume) and just walked off!! I called out to both the security guard and the lady on the till but nothing was done and he was just allowed to stroll off. The lady on the till just cancelled the transaction and I went ahead with my scanning. I didn’t see the amount but judging by the amount and type of food I wouldn’t be surprised if it was at least £50 worth 🤷‍♀️ Made me so annoyed!