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Original poster

To think John Lewis are trying to have me over?

135 replies

Allthefoodandwine · 18/05/2022 11:10

Morning!

Hoping to get a more sensible response on here, than I have been getting from John Lewis Customer services.

Ordered some ‘made to order’ curtains on the John Lewis site, curtains arrived, and they have used Black Cotton/thread on very light curtains?
Surely this is not right?

They initially tried to say that it’s the Black out fabric showing through!
Which as the blackout fabric is also cream, this is impossible….
Now they just keep saying ‘the curtains were made to spec, and there is no mistake’?
The spec? Was the fabric, and lining which we chose, and on their stock pictures you cannot see any dark thread.

We have had curtains made before by a seamstress, in a similar style & colour, and there is NO visible stitching on the heading pleats at all?

The curtains were not cheap, and they look terrible.

Firstly, are there any seamstresses who can tell me if this is right?
And what, if anything can I do to get them remade with thread to match the curtains?

Thanks!

To think John Lewis are trying to have me over?
To think John Lewis are trying to have me over?
To think John Lewis are trying to have me over?
OP posts:
Upontherooftops · 18/05/2022 11:28

The visible black thread on the header pleats is awful. No-one would want that. Corners look badly done to me also. If you don't get anywhere, then I'd focus on the header photo and send it higher up or post it on their Twitter.

If you're near to a store, it might be easier to take it in there rather than deal with everything by phone.

Lesperance · 18/05/2022 11:25

That visible black on the outside is terrible. They should remake them just for that, it's enough. The may have been made to spec, but they aren't up to spec. Terrible of John Lewis not to "see" that, they were supposed to be good for customer service.

SwelegantParty · 18/05/2022 11:24

They look dreadful! I would be very unhappy.

Looking at the first photo closely, it could be the blackout fabric showing through, as I can't see full stitches - there could be black thread within the blackout fabric, can you see it from the back? But even so, it shouldn't be showing through, it looks as though the needle was blunt or the tension was wrong on the machine. I'm sure there would have been a way to prevent it, I'm not an expert but after the first one I'd have been experimenting with ways to stop it happening, perhaps a thin fabric between the layers?

Notagain76 · 18/05/2022 11:22

Agree it looks like the tacking, email JL and ask them to check if they used dark tacking thread. Even if they did its not your place to remove it, I wouldn't be happy

taylorsdoinapart · 18/05/2022 11:19

GreenWillowAndCatkins · 18/05/2022 11:16

That looks dreadful! Are you sure they've not left the tacking in?

I agree, they're tacking stitches aren't they? Have you shown John Lewis the photos?

Blossomtoes · 18/05/2022 11:19

It looks awful on the heading but I don’t understand why you’ve put them up either. I’d have been straight into my local JL branch with them.

TequilaShot · 18/05/2022 11:19

@GreenWillowAndCatkins I was wondering this. They almost look unfinished. I would not be happy with them at all.

GreenWillowAndCatkins · 18/05/2022 11:16

That looks dreadful! Are you sure they've not left the tacking in?

LIZS · 18/05/2022 11:15

Can't see any problem on the reverse or lining but the dark thread on header would annoy me too. However why hang them if you were unhappy?

SleeplessInEngland · 18/05/2022 11:13

I wouldn't go so far as to say it looks terrible but I'm sure if you kick up enough of a fuss they'll do a return/exchange.

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