To think John Lewis are trying to have me over?

This thread is from 2022.

These are made to measure curtains so I doubt hanging them would be an issue.

IHad some curtains made to measure by John lewis they cost over £1000 pounds this was money that had been left to us by my late mother inlaw because of the size of the windows I have to have made whilst standing on a stool to.put the curtain back on the ring that had come off I pulled the curtains across and they had yellow lines all over the lining on both curtains I logged a complaint with john lewis and the collect one of the curtains to be inspected John lewis came back to me saying the yellow stripes all over the curtains from top to bottom was the colour of the fabric coming through on to the lining 🤔 as i chose standard lining this is not compatable for this type of fabric im so upset as I was never informed at point of sale this might happen and to choose a different lining I have never in all my years heard anything like this so I spoke citizens advice and logged a written complaint as John lewis are just washing there hands with it all I would like to ask you all would you pay that for a pair of curtains in fact the price does not matter but would you accept this to happen iv never heard anything like it and iv shopped at John lewis for 40 years

Great result. I would imagine John Lewis PR flagged this thread (pun intended...)

I make curtains professionally and these are diabolical. Quality bespoke curtains are handmade and handstitched. I use my sewing machine much less than a needle and thread. Curtains should have interlining to give some depth, and if you require blackout then a bonded blackout lining is required and then a lining.

The herringbone sewing on the lining is machine stitched.

I'm glad they've sorted it out for you.

How can it be the blackout lining when it's not black!
Glad you finally got a good result though.

Great. Hopefully you can take your refund and get the stitching rectified by an actual seamstress who knows what they're doing.

Great result 👏

I have rage on your behalf OP. I think they look awful and would be furious 😩

Great update OP.

Two years ago I bought made to measure curtains from JL, specifying blackout lining. It was only once I had them up at the window with sunlight shining through that I realised they didn't have a blackout lining, but just the basic one.

I panicked for a bit, thinking I had put the incorrect order in, but I had ordered online and the basic lining is only available if you order in store. Given this was during a lockdown, there was no way they could argue that the order was placed in store.

I got a full set of curtains (4 x curtains for a large bay window costing £600+) re-made with blackout lining for no extra cost. I had to return the incorrect curtains to store, which was a pain.

What a waste of time, effort and money on JL's part for not getting the order right in the first place.

I seem to remember they were made at the same place @EmilyBolton linked to above.

That’s a win- well done
👏

That’s good to know- didn’t know that. Thanks

The blackout fabric is several layers bonded together, the inner light blocking layer is black, so it can show slightly at the stitching holes.

You could probably get a local curtain maker to unpick and re-stitch the pleats in matching thread, it woud not be an exciting job, but it would avoid wasting the curtains.

The 'blackout fabric' is CREAM - OP says so in OP, and it's very common. I don't think there's any black fabric at all in the construction of the curtains so it's bizarre they keep harping on about this.

The dark holes are common due to construction layers of blackout lining. Not specific to JL, as I’ve said in earlier thread. My home made curtains have small pin pricks of black at start of stitch. So where lining is stitched you could well see occasional black tiny mark. Interestingly I went to look at my curtains I made with blackout lining of this thicker type and I simply didn’t hem the lining, the fabric is a man made structure and doesn’t fray so actually doesn’t need a hem and looks neater and less bulky- so no black pin pricks either. If I pull the seams elsewhere slightly apart I can see a bit of black. As I said earlier you need a finer needle to stitch this stuff so you don’t make big holes to see the black come through. I suspect it’s the combo that they hemmed the lining and thicker needle that’s made it obvious- on seems it’s much less obvious unless you pull seam open a bit.
it’s not what is causing other issue with header though. Nor the general shoddy workmanship

Good to see someone has the cop on to deal with the product not being as described.

the supplier are still maintaining that it is the blackout fabric coming through!!
That's a supplier saying it is manafacturing defect. 🙃

Result! Keep the curtains up 😊

Great stuff, well done OP.

Even if it were "just the blackout fabric coming through" why would you want the blackout fabric coming through? That would also be a flaw, not a desirable feature!

Brilliant result @Allthefoodandwine. Quite right too, that’s the sort of service we expect from JL.

JL customer service used to be second to none. In 2022, my experience is that it’s become rubbish.

I ordered a washing machine. Delivered. First wash plastic was being grated onto clothes - badly manufactured drum/housing. They said oh a Bosch repair person will come out (in about 10 days time). I said no, I paid for a new undamaged machine so I want this one to be exchanged now. They said no.

Local machine bloke tells me that legally they have to accept a return within a certain time, regardless. And that the machine wasnt repairable anyway. So I emailed this info and got a refund from JL. New machine off local bloke. Wouldn’t use JL for appliances again.

I have bathroom blinds (made to order) from JL. The metal roller blind chain has rusted! These were bought in the material that was intended for bathroom use (treated in some way I think). They haven’t been wet or sprayed. We even shower with the bathroom door open so the blind cord shouldn’t have rusted.

JL have gone down the pan. Shame as it was such a trusted brand.

That black thread is terrible. I hope you an age to get it sorted.

I would send them an email with photos, and a comparison to the website photos. They do not meet the specification, because the specification did not have a bunch of black thread running across the header as a design feature, unsurprisingly. I would carry on complaining until they gave me a refund.

Then try Tuiss, they are excellent.

I was in JL at the weekend looking at coffee machines - one i liked which was on display was apparently out of stock and they haven't had it in for some time. Which begs the question why was it on display. Likewise the assistant I spoke didn't check any other stores or offer any solutions. I also gave her the perfect opportunity to try and sell me a more expensive model but she was unable to explain the difference between the two machines. I was extremely disappointed with the customer service - not very good at all