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AIBU?

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Waitrose delivery with no bags?!

239 replies

playaaa · 05/02/2022 21:32

Just got our first Waitrose delivery after defecting from ocado... Wtf, all the items come just in the crates rather than bags? It does seem more environmentally friendly tbf, but how do people put everything away?!
Do you put everything away properly and make the poor delivery person wait?
Or tip everything (massive shop to last us the whole week ahead) out onto the living room floor like DH did, in a huge mess, in an attempt to get the empty crates back to delivery person as quickly as possible?
WWBU to switch right back to ocado after this harrowing experience??

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pontiouspilates · 04/11/2025 08:17

I have a few of those large blue Ikea bags, I pop everything in those, at the door, take them through to the kitchen and unpack. I've never given it a second thought!

ObtuseMoose · 03/11/2025 09:53

Wash and put away shopping
I don't understand this step, what are you washing?

dailygrowl · 03/11/2025 09:49

playaaa · 05/02/2022 21:32

Just got our first Waitrose delivery after defecting from ocado... Wtf, all the items come just in the crates rather than bags? It does seem more environmentally friendly tbf, but how do people put everything away?!
Do you put everything away properly and make the poor delivery person wait?
Or tip everything (massive shop to last us the whole week ahead) out onto the living room floor like DH did, in a huge mess, in an attempt to get the empty crates back to delivery person as quickly as possible?
WWBU to switch right back to ocado after this harrowing experience??

Not unreasonable depending on how easy it is for you to unload at the door or bring crates in to unload. They should have informed you when you signed up. I did consider using Waitrose delivery but their drivers are the most dangerous and discourteous drivers on the road. Among the grocery delivery services, Ocado still uses recyclable bags and takes them back for recycling even in 2025. I never switched to Waitrose.

purplesequins · 08/02/2022 19:20

here (not uk) deliveries are brought in collapsible crates. 4€ deposit for these.
you can return them to the driver when you receive the next delivery. or you hand them back at customer service of any supermarket.

UpDownRound · 08/02/2022 18:57

@Travis1

Take crate to kitchen. Empty crate onto worktop. Hand crate back. Take next crate. Repeat until all crates empty. Check items and place in their appropriate homes once driver gone.

It is not difficult. YABU. Save a turtle.

Exactly this. I thought all supermarket deliveries were like this. I'd hate to have a load of unnecessary bags to also have to put away.
Knackeredmommy · 08/02/2022 18:54

I bag shopping at the door. The driver passes me a crate, I bag it all up then carry to kitchen and put away

AutomaticMoon · 08/02/2022 18:39

@nokidshere

I get deliveries from all the major supermarkets and they all bring the crates into the kitchen for me and wait while I empty them. Some of them even unload them for me.
They won’t even bring it to my front door (2nd floor and huge parking by the door) and had a couple of drivers get shirty about it. Only Waitrose still bring it to my door.
Redglitter · 08/02/2022 18:29

@BABAHOTEL

Morrison still use bags.
Not everywhere they don't. Haven't had bags for a long time now with Morrisons
GoodbyeKat · 08/02/2022 17:54

Welcome to the world of online groceries. Bloody annoying it did all you can do

nokidshere · 07/02/2022 00:11

I get deliveries from all the major supermarkets and they all bring the crates into the kitchen for me and wait while I empty them. Some of them even unload them for me.

Greyhare · 06/02/2022 22:48

@summertimerolls

I'm so confused by people unloading crates at the door, packing them into bags and then unpacking them again in the kitchen.

Just take the crates straight to the kitchen and unload them onto the table or worktop. You're making even more work for yourselves otherwise!

I have dogs and a house cat, so it's easier to fill bags on the driveway and for the driver to leave, rather than trying to battle to get in the door without letting the dogs out carrying an awkward crate. Takes less than 2 minutes rather than fart arsing about going back and forth with crates.
Graphista · 06/02/2022 13:21

This has been happening with the other major supermarkets for ages now.

I have my own collapsible crates that I decent stuff into but yes it's a pita and as I'm west coast Scotland most of the year it's windy and rainy and stuff arrives wet!

It's stupid! At the very least they would be properly enclosed crates they use

I used to feel guilty about keeping the drivers waiting but now I don't, their decision to do this nonsense they can bloody well suck up the extra time deliveries take! (And yes I've checked with drivers and they're fine with this in terms of they don't blame the customers! They are pissed off at the bosses who made this decision who obviously have never done deliveries themselves!)

My flat between small rooms and lack of counter space I need to use my own crates it's a ball ache!

Why would you unload them in the living room? Just take the crates into the kitchen and then unload and return. It takes a few minutes max.

Not everyone has the room/counter space in the kitchen! I don't

There are alternatives to single use plastic bags just this country is WAY behind in getting/using them like over 20 years behind!

I'm also disabled and this makes delivery day a whole "thing" tor me

And yes as per pps the only difference is now I need to buy bin bags whereas previously I'd use the carrier bags for that purpose

Cellulose bags are imo the way to go

You just bung it all on the kitchen table/counters, and sort it from there. It takes a minute or two, tops.

Again not everyone has a spacious kitchen with a table and counter space!

For some of us, it IS a "big deal". It's a fucking pain in the arse.

Yep!

that you'd use if carrying your shopping bought in the supermarket from the car or bus id assume?

Many of us that get deliveries do so because we are disabled and aren't able to do this anyway

I think people are saying space is an issue in the kitchen. No room on worktops and no table? Groceries need to go straight into cupboards/fridge.

Exactly

We can't all lift full crates.

This too! They weigh a ton! This is also partly why I get deliveries I'm on 3rd floor and no way I could carry a weekly shop up myself especially drinks and tinned stuff.

SartresSoul · 06/02/2022 12:56

I thought all supermarkets had ditched bags now, I know Tesco and sainsburys haven’t used bags for a few years now. I have big ikea bags so load it into those.

liveforsummer · 06/02/2022 12:55

I'm not a boomer I'm just too poor to live on a actual house where anything at all is Herat the front door 😆

stuntbubbles · 06/02/2022 12:40

@summertimerolls

I'm so confused by people unloading crates at the door, packing them into bags and then unpacking them again in the kitchen.

Just take the crates straight to the kitchen and unload them onto the table or worktop. You're making even more work for yourselves otherwise!

We take the crates straight through cos it’s a small house and we’ve got loads of kitchen floor to unpack onto. Boomer parents have a ridiculous house and kitchen is a long and labyrinthine way from the door, the driver would think they’d made off with the crate before they’d even got halfway!
liveforsummer · 06/02/2022 12:25

@summertimerolls

I'm so confused by people unloading crates at the door, packing them into bags and then unpacking them again in the kitchen.

Just take the crates straight to the kitchen and unload them onto the table or worktop. You're making even more work for yourselves otherwise!

I have stairs from my front door, it would be heavy and awkward to carry multiple crates up and round the narrow turn in the hall to the kitchen. The lidl shopper bags with longer straps for your shoulders are far easier. It s also extra tie for the delivery driver to wait while you take crated to the kitchen then return. It also takes no less time to unpack onto your counters as it does in to bags and I hope you're not suggesting they wait while you put your fill Shop away in the right places
Sharpkat · 06/02/2022 12:16

I have my plastic laundry baskets at the front door. Tip it all in and the driver is off on their merry way in under 5 minutes.

Arsewangry · 06/02/2022 12:16

🙄

SoupDragon · 06/02/2022 12:14

@summertimerolls

I'm so confused by people unloading crates at the door, packing them into bags and then unpacking them again in the kitchen.

Just take the crates straight to the kitchen and unload them onto the table or worktop. You're making even more work for yourselves otherwise!

it's not really "even more work" though is it? It's very quick, you can sort stuff into a sensible groupings according to storage, the bags are easier to carry and it's quicker for the delivery person who is on a tight schedule.
melj1213 · 06/02/2022 12:08

@beecrazy

I use a couple of laundry baskets, fill one at the door, husband carries it to the kitchen as I fill the next. If needed husband returns with the now emptied basket and fills remaining items in it as I have nice chat with delivery driver [
Same, just without the DH.

I live in a flat. To get to the main door you have to go up a set of steps then it's another flight of stairs to my flat door. I also work for the supermarket I get deliveries from so I try to make the drivers life as easy as possible so I always meet them at the main door.

When I get a delivery I take my two big washing baskets and insulated cool bag down to the front door. As the driver brings up the first crates I sort things into heavy or light items and put them in the separate baskets. Once I have the bottom of the "heavy" basket full of tins/boxes to the level I can carry without being too heavy I tip any light stuff - crisps/biscuits etc on top and fill the former "light" basket with the rest of my shopping. Any chilled/frozen stuff goes in the insulated bag. If I'm buying cleaning things like bleach or toiletries I will bring down an extra bag so I can keep them separate from food.

Because of the distance between the street and the main door I have usually finished unpacking the first crates by the time they bring up the next ones so they're only ever hovering for a minute while I empty the last crate ready to hand back.

Once the driver has gone I just take the baskets and bag up to my flat, the frozen/chilled stuff gets put straight away and I just unload the baskets at my leisure.

PickAChew · 06/02/2022 11:58

@summertimerolls

I'm so confused by people unloading crates at the door, packing them into bags and then unpacking them again in the kitchen.

Just take the crates straight to the kitchen and unload them onto the table or worktop. You're making even more work for yourselves otherwise!

We can't all lift full crates.
PickAChew · 06/02/2022 11:57

@QuizzicalEyebrows

They all do this now and I hate it because I have a bad back and it takes ages to get everything out on the door way into my own receptacles
I'm the same. I stopped using sainsburys when they went bagless because dealing with it all was no easier than just going to the big store down the road, myself.

Waitrose have been a lot more cooperative and ocado have become really expensive so I've stuck with them. DH wfh so is usually able to help me with the decanting, so long as he isn't in a meeting.

BoodleBug51 · 06/02/2022 11:47

The 1st few bagless deliveries we had made me rage, tbh. It took ages and I felt really awkward. Now we get the driver to come into the kitchen, they bring them in and I unload. They're happy waiting, it's part of the job for them..... and it's not like an Aldi speed checkout.

I just make sure I book deliveries when I'm not the only one home now.

Newestname002 · 06/02/2022 11:45

My mother has her wheelie shopping trolley plus a large bag for life at the front door, and the delivery driver is happy to decant everything into those. Takes seconds and she can then just pull her trolley into the kitchen. The bag is for light but bulky items so little weight involved. I think a lot of supermarkets are going towards the no single bag policy now. 🌹

Sparklingbrook · 06/02/2022 11:43

@summertimerolls

I'm so confused by people unloading crates at the door, packing them into bags and then unpacking them again in the kitchen.

Just take the crates straight to the kitchen and unload them onto the table or worktop. You're making even more work for yourselves otherwise!

I think people are saying space is an issue in the kitchen. No room on worktops and no table? Groceries need to go straight into cupboards/fridge.
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