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To ask you you to help me send a parcel to Germany?

60 replies

Zitouna · 16/01/2022 12:54

Here for traffic. I sent a parcel to Germany in November - presents for my friend who has just had a baby. Sent via the post office, who checked all the forms for me.

It has just been returned to me - the only information is that it was refused by German customs due to ‘non-compliant postal item identifier’. Which I think means the customs form is wrong. But I’ve checked against the advice and can’t see anything wrong/missing.

I want to resend (quickly, because the baby will be too big for the things soon!) but don’t know what to do differently! If I send with a private courier (DHL?) will they advise me? Has anyone successfully sent presents to Germany from brexitland?

OP posts:
Zitouna · 16/01/2022 19:45

I had already checked and realised that my friend might have to pay fees. The particular items I bought aren’t available on Amazon.de, and the companies themselves don’t ship to the EU, which was why I parcelled up myself in the first place.

Still not really sure what I did wrong - perhaps not having the precise values. Argh.

Someone asked to see a picture of the label

To ask you you to help me send a parcel to Germany?
OP posts:
purplesequins · 16/01/2022 19:32

it's due to a europe wide introduction of import vat on anything sent from outside eu.
youmight want to send 2 parcels to keep beliw the allowed value for gifts.

in the future you might want to buy gifts directly in the country.

german customs advice on gifts:

https://www.zoll.de/EN/Private-individuals/Postalconsignmentssinternetorder/Shipments-from-a-non-EU-country/Duties-and-taxes/Gifts/giftssnode.html

Caspianberg · 16/01/2022 19:21

Yes in future but direct form a local in country store and get sent direct

My my mother sent secondhand duplo, like £5 from flea market. They paid customs and postage in uk. Labelled gift. DHL still wanted us to pay €40 import charges to deliver.
I could have bought new by the time £5 value, £21 uk end postage and customs, and €40 this end.

LaQuern · 16/01/2022 19:14

You need to be v specific and include accurate values of what the contents are worth. There may (depending on value( be duty to be paid in Germany when collecting.

The post office should help you out with the customs declaration.

Brexit = totally winning

Igneococcus · 16/01/2022 18:19

As if it isn't difficult enough already. I might have to tell my mum not to bother with a birthday parcel for me in February, I'll pick it up next time I'm there.

CorrBlimeyGG · 16/01/2022 18:15

@Igneococcus The rules did tighten up considerably on Jan 1st, hence the insane delays around Dover currently.

www.itv.com/news/2022-01-01/brexit-new-customs-rules-explained-amid-warnings-they-could-lead-to-shortages

Natsku · 16/01/2022 18:11

@CecilyP

I didn’t know the recipient has to declare the same! They knew what was coming but they didn’t know the exact values

I doubt if my recipient did. Customs would have no means of contacting her other than writing to her - not possible in the timeframe. Once through customs, it would have just been delivered by the normal postman.

Not sure if its different in different parts of the EU but in Finland I have to log onto the customs website and declare parcels before customs will release them (and then, annoyingly, separately contact the postal service and pay a fee to them as well so that they will deliver) and if I have the parcel number I can declare it before it even arrives. Perhaps your recipient did that.
Igneococcus · 16/01/2022 18:10

@Snowiscold
Customs charges started in January 202, at least I or work have been charged for shipment coming into the UK since then.

HeronLanyon · 16/01/2022 18:05

I sent something to Italy recently. I could somehow track it and see it sitting in Turin for around 4 months the. Back it came to me. Absolutely no idea why or what I did wrong. Meticulously correct description wtc. Feels as thoigh we aren’t part of Europe any more. I mean really feels it. No idea how to send and so have given up.

Igneococcus · 16/01/2022 18:02

@girafferaffle
I got a parcel in September which was only released after I paid duty on it. It's Parcelforce or Royal Mail (can't remember) which does the UK side of the shipment and I could see on the tracking that it was held up, contacted them, paid and parcel arrived two days later. I had also several delieveries for work which needed payment first, and one (via Fedex) which arrived and work was invoiced afterwards. It seems various couriers have different ways of doing it.

Customs · 16/01/2022 17:57

Can you post a picture of what you put on the parcel?

BaronessBomburst · 16/01/2022 17:53

My family get around this my ordering gifts from Amazon.nl, or other Dutch websites. I order for them using UK based websites. I also have a pile of presents in my wardrobe which I'll only be able to give them when we next go back to the UK. Sad

Snowiscold · 16/01/2022 17:52

@Igneococcus

I sent a parcel to Germany before Christmas with Royal Mail. I itemised the content and put the value for each. Postage date was the 17th December and it arrived some day this week but that's probably due to Christmas and New Year. I got a parcel from my sister in Germany who shipped it with DHL and she even had to put the weight of the individual items on the form. I got it without having to pay taxes on it despite the value being above the limit, weirdly.
But when did you get it? Customs/handling charges for goods coming into the U.K. only began on Jan 1 2022.
girafferaffle · 16/01/2022 17:50

@igneococcus DHL have always sent me an invoice for the charges in the post after delivery. Not used them for a while though so might have changed!

Clovacloud · 16/01/2022 17:47

My DD sent a box full of chocolates and other foodies things to her best friend in Germany via Royal Mail in November but it took about 3 weeks to get there. I think she’s sent about £30 worth and it got through just fine. Try DHL or DPD might be a bit quicker.

CecilyP · 16/01/2022 17:20

In Spain the limit is about 45€ so quite low

Ah yes could have been the value of the items. But would they not have been delivered and they pay the duty? I’ve definitely had this with things (though not gifts) sent from the US.

dementedma · 16/01/2022 17:18

My sis in Belgium has asked that we dont send any parcels out for the nieces and nephews as they have to pay a fee to get them

Igneococcus · 16/01/2022 17:11

I sent a parcel to Germany before Christmas with Royal Mail. I itemised the content and put the value for each. Postage date was the 17th December and it arrived some day this week but that's probably due to Christmas and New Year.
I got a parcel from my sister in Germany who shipped it with DHL and she even had to put the weight of the individual items on the form. I got it without having to pay taxes on it despite the value being above the limit, weirdly.

CecilyP · 16/01/2022 17:09

I didn’t know the recipient has to declare the same! They knew what was coming but they didn’t know the exact values

I doubt if my recipient did. Customs would have no means of contacting her other than writing to her - not possible in the timeframe. Once through customs, it would have just been delivered by the normal postman.

CecilyP · 16/01/2022 17:02

Has anyone successfully sent presents to Germany from brexitland?

Not Germany but Holland. Itemised the contents and put a nominal value. Posted at the post office and cousin received 4 days later with no problem. I didn’t list everything, just groups, so ‘baby clothes’ should have been fine. I Also received a similar box in the other direction with similar label.

prettybird · 16/01/2022 15:36

No help to you in this case but if you're sending gifts in future it's worth buying from Amazon.de (the German site) and sending it direct to your friend. I believe that the German Amazon website has an English version.

I do that with the Amazon.fr site to send to my brother who lives in France - but I don't think that it does an English version (which doesn't matter for me as I speak French Smile)

Snowiscold · 16/01/2022 14:49

I know people who had to pay customs charges on really small-value gifts - like £7 worth of gift.

MimosaFields · 16/01/2022 14:47

If the value was over a certain amount, the recipient would have been asked to pay customs. In Spain the limit is about 45€ so quite low. If the recipient doesn't pay, the parcel is sent back. You are better off buying locally or via Amazon Germany and get them to deliver to your friend's house

Zitouna · 16/01/2022 14:46

I didn’t know the recipient has to declare the same! They knew what was coming but they didn’t know the exact values

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Zitouna · 16/01/2022 14:41

Had crossed the box marked ‘gift’.
The value I put was a bit approximate as I couldn’t remember exactly how much I’d paid, but then no labels on the items so they couldn’t have checked exactly. (Also, rubbish that you have to write on how much gifts cost so recipients can see!)

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