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Travelodge night receptionist interview

62 replies

mumjustmum · 26/09/2021 20:04

Hi,

Just wondering if there's anyone out there who can advise me what to expect please from an inner city travelodge night receptionist role please?
It's advertised as 11-7 four nights a week, and I expect to do cleaning and laundry... but can I ask how much?
Any interview tips please?
I'm going to ring a couple of travelodges tonight in random cities to ask them about their role, but I'm asking here too

OP posts:
Susannahmoody · 26/09/2021 20:18

Any chance you can apply to one in a less lively area? Ie. Lytham St. Anne's rather than Blackpool

careerchangeperhaps · 26/09/2021 20:18

You definitely won't be doing laundry (pretty sure this is outsourced) or cleaning rooms. It'll just be general tidying of reception or perhaps any emergency mishaps that occur overnight if there are no housekeeping staff present, and handing out spare towels / pillows / teabags / hairdryers etc. 'Getting ready for the day shift' probably just means making sure all the paperwork is in order ready for handover etc.

Hellocatshome · 26/09/2021 20:16

I dont think there will be any regular cleaning but you may have to do ad hoc cleaning if required such as something being spilled in reception or providing clean sheets etc if needed in the middle of the night. You will have to be able to think on your feet and also deal with drunk people, potentially violent people, people having arguments in the rooms also it is not uncommon for people to check in to hotels as somewhere to end their lives.

I would imagine questions will be along the lines of "Tell us about a time you provided exceptional customer service?"

mumjustmum · 26/09/2021 20:16

@Leeds2 @StarryStarrySocks thank you, setting up for breakfast is a very good point and i of course wouldn't mind that at all. Good to point out that it's expected, thank you.

I read online reviews about working for travelodge, most were awful.... but one mentioned that they encourage you to call other travelodges for advice instead of manager, so I'll say that too

OP posts:
mumjustmum · 26/09/2021 20:14

@Leeds2 I hope you're right!

OP posts:
StarryStarrySocks · 26/09/2021 20:13

Also maybe setting up for breakfast etc.

mumjustmum · 26/09/2021 20:13

@StarryStarrySocks I hope so. Not that I mind cleaning etc, just wanting to understand the role I'm being interviewed for. Drunk people, no problem, I worked in tons of bars in my 20's

OP posts:
StarryStarrySocks · 26/09/2021 20:11

I would think it would be more to do with helping guests - doing late check ins, and dealing with problems like people getting locked out their rooms or needing clean sheets. You will need good customer service skills. How are you at dealing calmly with drunk people?

mumjustmum · 26/09/2021 20:10

@Leeds2 agreed, but the advert made me think otherwise...

Night Receptionist Team Member - Part Time - 32 hours per week
Travelodge is expanding and we have over 570 hotels. We pride ourselves in giving all of our customers unbeatable value and a quality experience. By joining us as a Night Team Member, you will be a big part of making this happen.

Your job will be to provide a warm welcome to our customers and to help prepare the hotel for the morning shift. It is likely that you will be required to support different departments with a variety of different tasks, this is a great opportunity for you to understand all areas of the business and how we operate.

At Travelodge we are passionate about supporting your development. All our Night Team Members have the opportunity to apply to our management training program after being with the company for three months. A large number of our current Hotel Managers, and even District Managers, started their careers as team members.

At Travelodge, we value your attitude and character as much as your experience. The behaviours that are most important to us are Care About People, Attention to Detail and Drive for Results. We respect the contribution made by every employee and always try to recognise those who go ‘above and beyond’.

As a Night Team Member you will also enjoy:

•	50% discount on rooms plus food and drink, as well as friends and family discount.
•	£50 Travelodge voucher on each work anniversary
•	Pension scheme totalling 8% (employer contribution 3%)
•	Discounts off many high street retailers and mobile phone providers such as Vodafone.

Working hours for Night Team Members are typically 11pm-7am.
(Due to the working hours you must be 18 or older to be considered)

OP posts:
Leeds2 · 26/09/2021 20:09

They can't be expecting you to prepare bedrooms, as the bedrooms would either be occupied by guests or have been cleaned by the housekeepers when guests left in the morning.
Maybe clean the Reception area?

Leeds2 · 26/09/2021 20:07

I know nothing about this role!

But, have they said they expect you to do cleaning and laundry? I would expect to find a Receptionist at front desk at all times.

mumjustmum · 26/09/2021 20:07

With regards to cleaning for instance.... surely if I'm hoovering bedrooms I'm waking guests!? The advert said to 'prepare the hotel for the morning shift'

OP posts:
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