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Original poster

Travelodge night receptionist interview

62 replies

mumjustmum · 26/09/2021 20:04

Hi,

Just wondering if there's anyone out there who can advise me what to expect please from an inner city travelodge night receptionist role please?
It's advertised as 11-7 four nights a week, and I expect to do cleaning and laundry... but can I ask how much?
Any interview tips please?
I'm going to ring a couple of travelodges tonight in random cities to ask them about their role, but I'm asking here too

OP posts:
ISpyCobraKai · 26/09/2021 20:43

I stay in them a fair bit and the downstairs area, including the restaurant gets cleaned overnight, plus all the floors washed.

I'd guess at some paperwork, obviously guests but shouldn't be too many overnight.
I'd be suprised at sorting out anything to do with the other cleaning, but I could be wrong here.

OnTheBoardwalk · 26/09/2021 20:42

One of the reasons I avoid staying at a Travelodge is that there never seems to be anyone on reception

I used to travel weekly to London and a colleague had the misfortune of staying in TL. She said it was obvious people were bringing groups of people who hadn’t booked back to the rooms and it was chaos. Other people had said the same. It was the Tower Hill one so not even party central

Premier Inn always had 2 albeit one was usually in the office behind the counter. It always felt safer for me and the receptionists

Original poster
mumjustmum · 26/09/2021 20:41

@Isawthathaggis good point! Thank you, another one for interview.
Interview is 10:30 tomorrow. I'll Update you all.

I'm planning black chinos, a yellow shirt, and tan loafers, good hair and makeup. Any better ideas?

OP posts:
Original poster
mumjustmum · 26/09/2021 20:39

@petshihtzu brilliant, thank you. I'd only looked on indeed before now

OP posts:
Isawthathaggis · 26/09/2021 20:38

I’m sure the night porter was bagging up the bins (the ones outside and in reception) for collection last time I was there.

Good luck op.

Original poster
mumjustmum · 26/09/2021 20:38

@Monpetitpoisson amazing, thank you! So helpful

OP posts:
Monpetitpoisson · 26/09/2021 20:36

Not TL but at premier inn a night Porter was expected to charge any no shows , check in late guests , cash up and banking . Sweep and mop reception and bar area and walk around the hotel checking fire doors

Original poster
mumjustmum · 26/09/2021 20:36

@INeedNewShoes thank you x

OP posts:
INeedNewShoes · 26/09/2021 20:35

Ah. Cross post. That makes sense!

Apologies for my ignorance.

Original poster
mumjustmum · 26/09/2021 20:35

@petshihtzu @Mmmmdanone oh god I feared this! Thank you Both x

OP posts:
INeedNewShoes · 26/09/2021 20:35

When will you sleep OP!?

Original poster
mumjustmum · 26/09/2021 20:33

@Hellocatshome you obviously don't/didn't have a husband who works from home and kids in nursery three days a week then?

OP posts:
petshihtzu · 26/09/2021 20:33

Look up the role you're looking for on Glassdoor. People post thereabout their interviews etc

Mmmmdanone · 26/09/2021 20:33

When I've been at travelodges the reception is usually unmanned and you have to ring a bell. And some poor harassed person comes along (who looks like they have been cleaning and doing laundry and anything else that needed done!)

Original poster
mumjustmum · 26/09/2021 20:32

@mayblossominapril I would never have thought of that, Thank you!

OP posts:
Hellocatshome · 26/09/2021 20:32

I just need something that suits my three under 3yrs (2.9 and 2X1.9) and my husbands job, so here I am.

I may be missing something but 11 until 7 doesn't seem like it would really fit with 3 under 3s to me.

mayblossominapril · 26/09/2021 20:30

I suspect you’ll have to fill up all the trolleys for house keeping with cups etc and fresh bedding and towels. Put the clean laundry away which takes ages as there’s always more than one linen cupboard

Original poster
mumjustmum · 26/09/2021 20:28

@Bootikin thank you, I used to be a large care home manager, and if it weren't for kids, I'm sure I'd be a regional director by now.
However, I just need something that suits my three under 3yrs (2.9 and 2X1.9) and my husbands job, so here I am.

OP posts:
Original poster
mumjustmum · 26/09/2021 20:24

Thanks @InTheNightWeWillWish

OP posts:
InTheNightWeWillWish · 26/09/2021 20:22

I visited a travelodge recently. There was only one person on reception at a time, so they had a mobile number for when the receptionist was away from the desk. I walked past the receptionist in the evening and they were in the housekeeping closet and was putting away clean laundry. They weren’t cleaning rooms but just sorting stuff for the morning.

Original poster
mumjustmum · 26/09/2021 20:21

@Susannahmoody the city i live in is in Mumsnet terms 'naice', but I understand your concerns! My husband said the same

OP posts:
Original poster
mumjustmum · 26/09/2021 20:20

@Schoolchoicesucks very helpful, thank you x

OP posts:
Akire · 26/09/2021 20:20

Sounds like could be good starting role, reception always have very experienced people in charge it’s not something can learn in 5min due to all situations that can happen in a hotel. Makes sense for junior member of staff to have other duties in small hours of everything else is quiet like hovering lobby, wiping bar area down, checking communal areas and clean and maybe extra covid cleaning.

Have stayed in lots of hotels, staff always very professional tidy polite and customer first approach. Away of safety issue for women like not shouting out your room number say and be firm with rules in hotel. “Sorry no we don’t have public toilets” is something they say many times a day.

Bootikin · 26/09/2021 20:20

It sound awful as a role (the hours alone …. And they are presenting legal min of pension as a benefit which is shitty) and I can’t imagine this company paying a decent wage.

Surely there are better roles for you than this? (Unless you specifically want to work overnight.) there is a huge shortage of hospitality workers and you sound really switched on - be fussy about the role you take!

Schoolchoicesucks · 26/09/2021 20:19

If it's similar to Premier Inn, when we stayed recently they didn't have someone on reception all night as it was mainly self check in with touch screens. The night receptionist was somewhere nearby and had been helping the cleaning teams as was in the time when lots of hotel staff were having to self isolate. I don't think she was hoovering, but changing beds and cleaning bathrooms that the daytime cleaning team hadn't got round to.

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