If you have been with Sky for years and then swapped to a SkyQ box, do you hate it as much as me?

Reminder was another feature of Sky+ that I never used. I really cannot imagine going back, SkyQ is way, way superior IMO.

I love the Sky Q, so much recording space. Why don’t you like it? I know initially we had an issue with random recordings, once we disabled the push recordings it was fine no further issues.

Oh, I find it much better than the old sky box, more intuitive, and was fine with it within a few mins, surprised with all these responses.

It's the remote that drives me mad the most. The buttons press too easily so you accidentally touch it on the sofa and it takes you somewhere random.

Yes hate ours too, it’s not at all logical and very hard to tell which bit is highlighted.

I really, really miss the reminder option. I used that every day.

Sounds quite complicated to use, and not very customer-friendly. I think I'll pass. Wejustdontknow thanks for posting the insider info! No offence, but your 'big boss man' sounds a bit of a twit, refusing to build in features that customers knew and found useful on Sky+, just for the sake of Sky Q being a 'totally different product'. What did he think it was all for? Obviously the customers! Sounds like he regarded it as his pet science product.

But my Sky+ is still working well, and as they say 'if it ain't broke, don't fix it'. I've had it about 10 years, hopefully, it will keep on going for a while longer. To be honest, I am just trying to get down the amount of stuff I have recorded on there (usually 90% or more full), and then I will switch to mostly streaming, using a Chromecast. I'll use Now TV to get the Sky exclusive programming, it's much cheaper.

My understanding is that they are no longer making the Sky plus boxes. But it isn't true that the satellite dishes are exclusive to Sky Q like a pp said. When we moved to this address and brought our Sky Plus box with us we found that the previous residents had had Sky Q and it wouldn't work straight away. But we just had to get a twiddly thing changed on the Sky Dish to turn it all back to Sky Plus, cost about £40 to get someone to do it.

I never used the Favourites option on Sky+ so I hadn't realised it wasn't on SkyQ at first (we had it fairly early on). We had masses of problems with connectivity between boxes in the first few months but it's been fine for a long time now.

It's fine.

@fiorentina no criticism taken 🙂 just wanted to share my experience as I was actively there and working on the product. The interface was such a small insignificance to me at that time it’s only once it got to customers that this was seen as a problem. It was always pitched as a completely different product, they didn’t want it to be like sky+, I remember when it first went to customers one of the main things people were asking for was a favourite’s option, at the time the big boss man so to speak was adamant it would never have it as that was a sky+ feature but it ended up being added in. I think the dream of a separate product did not work from a customer perspective, what they wanted was the sky+ everyone knows and uses with the new features skyQ could give such as watching in any room and the boxes being linked together

Things I love about Sky Q - the massive capacity, the easy no cable multi-box option.

Things I don't like.

Why does the back button not step you back 1 step rather than all the way out?
Navigating the planner is a faff, yes there is FF button to skip a day, but no page down. Once you're deep in the planner it's hard to get back 1 level to the menu.
The remote is much less well laid out (you could pretty much learn to use the old remotes in the dark as they had really easy to find buttons) and just doesn't sit in the hand well.
There doesn't seem to be a 'start program 20 minutes in' option on playback.

We were thinking of upgrading to it... maybe not now!!!

@Wejustdontknow please don’t take it as a criticism of everyone who worked there! And I know it’s impossible to please everyone. It just feels less intuitive than say an apple product, perhaps that’s the issue, the bugs are also frustrating as you just feel like they should have been ironed out or acknowledged by sky earlier.

@fiorentina this may be outing but I worked on the skyQ development team. The first people to have it were us the developers, it had an awful lot of bugs to sort out in the early days with how it creates a wireless network, it was then rolled out to all other sky staff members who signed up to trial it and they had it for around 6 months before it went to customers. Most feedback during the early days was around bug fixes rather than the interface. Surprisingly it wasn’t until it got to the customers that we started getting complaints about that and it has changed a lot since the early days, the main man from the project always wanted it to be a very different product to sky+ but it has slowly morphed into a very similar product. Maybe the staff were more easily pleased. I haven’t worked for sky for quite a few years now though and actually got rid of it myself once I left although I did love skyQ I couldn’t justify paying for it when we hardly watched it

Arthur “ do not like that when you've deleted an episode of something, delete is highlighted on the next episode down. Thank goodness for undo delete.”

Oh, that must be why mum keeps accidentally deleting things!

Yes to the slippery remote that makes creaky noises. Maybe because I'm forever dropping it?
I do like voice control though. I do not like that when you've deleted an episode of something, delete is highlighted on the next episode down. Thank goodness for undo delete.

I agree. I wonder who actually tested the user experience before launch as I find it really poor. Our box also loses internet connection regularly when sky plus rarely has that issue. I like the voice search and apps including Netflix but not much else!
Sky have never really cared about having a customer focused approach in my experience though.

We've had it a couple of years and although there are a few niggles overall it's a massive improvement over Sky+.

I like:
Huge capacity
Being able to watch recorded programmes on any box and from my phone
Being able to set things to record from my phone
Being able to cast other services through it from my phone (youtube, spotify etc) as our TVs aren't smart.
Voice search
Easy access to eg Disney+
The small neat remote control feels nice in my hand
You can beep the control from the box to find it.

The think I hate though, Is if I tune into a program that's being recorded live, it won't let me rewind, I'd have to play it from planner if I want to rewind!

I love it. The only thing is the design of the remote. It's curved at the bottom, so you can't press the buttons if it's laying flat on the table as the curve makes the remote move from its place

Rowena - thank you

van “ I love that it remembers you recorded a particular series and so automatically records when a new season starts.“

The old box did that too.

Absolutely hate it. We’ve had it about 3 months and I still have no clue how to use it. It might be flashier but the old type did everything I wanted and was so simple to use. The q box is just a big mess on the screen, sky plus was so clear and unfussy.

Also, I used to cast my iPad to the tv but now the q box seems to have shoved the tv off the list and refuses to show anything I cast.

I LOVE skyQ. I love that you can watch anything recorded on any telly (we have 4 skyQ boxes), I love that it remembers you recorded a particular series and so automatically records when a new season starts. I love you can watch Netflix and YouTube and box sets. It honestly only took a couple of days to get the hang of the menu layout. Stick with it, it’s the future!