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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To think Tesco.com shoppers are useless

64 replies

LowFatMilkshake · 06/06/2007 15:01

When I ordered my shopping this week I specifically asked for a chicken not costing more than £3.20 (just a small one) and wrote a note asking for it to be 'well in-date'. And I ordered some lovelly Orville Reuchanbauer (sp) Movie Theatre Butter Popcorn but marked it as 'do not substitue!

What do I get, a huge chicken to feed about a hundred people with leftovers for the cats- but that goes out of date in 48 hours and I also get sweet salt popcorn......

Is it me. I do shopping on-line for convenience and because it's one less car on the road, obviously I am going to have to rethink this.

I should add the above are only two of a long list of substituions and general all round cock-ups!

OP posts:
Lolly68 · 06/06/2007 16:48

Tesco and Sainsbury are crap. Ocado is brilliant! You pay slightly more but even the packing is superb!!

TwoToTango · 06/06/2007 16:40

I've just started using Tesco to deliver shopping - last week i put notes on my meat asking for long use by dates and got meat with 2 days on it. this week I didn't bother and got stuff with a week's date left on it! I find Tesco's arrive on time but if they substitute stuff of a higher price you pay the higher price. With Asda - OK they might turn up 2 hours late!! but if they substitute your choices with things that are more expensive you only pay the price of your original item.

Original poster
LowFatMilkshake · 06/06/2007 16:03

I get lots of flyers from ocado - am sorely tempted!

Now I am back at work and earning decent money again I am also going back to my veg box scheme for fresh fruit and veg!

OP posts:
kateyp · 06/06/2007 16:01

Hey - take a look at my shallot thread!! That was ocado - we gave up on tesco's ages ago as they never brought the right stuff and it always all went off really soon.

I too think that it is often a good way to get rid of the near sell by date stuff.

And I did get a refund on my mouldy shallots from ocado. Also noticed that if you don't order from Ocado for a few weeks they start to send you some good offers to entice you back!

catsmother · 06/06/2007 15:19

The only things I've ever ordered (after the 1st couple of attempts) online are catfood, water, loo rolls, bin bags and the like. I.e: bulky and/or heavy stuff that can't be easily mucked up.

The use by date was my biggest gripe .... who wants 4 pints of milk (x 3, so 12 pints actually, full, semi & skimmed) which goes out of date in 2 days time, or brown bananas (when you've specified green) ?

I'm quite sure the .com shoppers can read, but I'm equally convinced that some stores take it as an opportunity to get rid of stuff close to sell by, and/or grotty looking fruit & veg, and gamble on the fact that not everyone will complain about it.

bananabump · 06/06/2007 15:17

I find that the driver turns up, dumps the bags on me, makes me sign the clipboard and sods off within 30 seconds, so even if I knew which bags were substitutions etc I couldn't complain or return them if I needed to because he's already gone!

Original poster
LowFatMilkshake · 06/06/2007 15:14

I have noticed if you order soething as part of a deal they dont substitue it to still allow you to qualify for the Buy one get one free, or two for three or whatever.

At Christmas I ordere a box of Twighlight mint chocs that were on offer for .74p. I was substitued for a box of Finest costing £4.98! And because the idiot shopper had'nt bagged them in an inside out bag I could'nt find them to give back to the driver.

Customer services I have also found to be on and off. I had a store manager phone me once when a delivery was going to be late and he said if it happened again I could have the delivery charge rfunded. Sure enough the next week (and funnily enough the 3rd week in a rowe it) was late again and I rang customer services to say they could'nt give a refund based on what a 'store manager' had said

OP posts:
kickassangel · 06/06/2007 15:12

dh can shop better than tesco.com

bookwormmum · 06/06/2007 15:10

My brother once ordered a 400gm bar of chocolate (he was having a piggy moment) but one 200gm bar was 'substituted' for it as they'd run out of the 400gm bars. I can't work out why they didn't put 2 bars of the 200gm in instead..... maybe they were a health freak!

Thankfully since then there's been very few mistakes made - perhaps it was teething problems. If you've getting loads of stuff wrong, then reject it and complain to the store manager.

NineUnlikelyTales · 06/06/2007 15:10

Ours have mostly been great, I'm afraid. But if you ever have a grievance, ring their customer services and they always give you a refund on those products.

Original poster
LowFatMilkshake · 06/06/2007 15:07

I once ordered some pull-up nappies for DD a pack of 28 costing £3.28 and was substitued a a pack of 8 swimming nappies costing £4.98!!

Sometimes I wonder if the pople who do the shopping can even read!

And do they go through a test to make sure that common sense is not one of thier character traits!

OP posts:
poptot · 06/06/2007 15:06

TBH ours are always brilliant never had a problem and my bananas are always green as requested

squeakybub · 06/06/2007 15:05

This reply has been deleted

Message withdrawn

bananabump · 06/06/2007 15:05

Ooh, I normally find asda sends the brownest most wilted lettuce in the shop, bruised apples and bananas, and they tend to substitute veggie pasta sauce with sauces containing meat.

Never shopped with tesco online, they sound a bit rubbish though!