To think Tesco.com shoppers are useless

Doing own shopping is getting a bit difficult these days due to big fat bump, spd and a newly twisted ankle since I decided it'd be fun to miss the last couple of steps on the way down the stairs for that important first wee of the day. Clever girl, me!

But was glad to see the pickers had substituted my big pack (piggy) of malted milks for two small packs instead of substituting them for rich teas or some other inferior biscuit. I crave malted milks so they might have gotten a shitty letter, just for the hell of it!

you should speak to the store. it's their staff who are picking the shopping. i think some people imagine it comes from some central warehouse thing. it's luck of the draw.. you might get your shopping picked by a school age child who won't know what a good alternative to courgette is, or you might get a person much like yourself who thinks ooooh well we've run out of vanilla cheesecake but look there's a yummy box of eclairs instead. IYSWIM. speak to the store manager. oh, and hand back any substitutions you don't like.....OR, do your own shopping

You set of miserable feckers

I can't get anybody to deliver to me so have to make a 50 mile round trip to go to the nearest supermarket!

Just be glad you're not me

I'm getting nervous too - have just made my first on-line tesco order to be delivered to our holiday cottage on Sat - so as we don't have to cart all the stuff down with us and then race off to the supermarket on Monday to get supplies - I think I'll err on the side of caution and bring some essentials with me - wine, beer, gin and the like !!!

my shopping from tesco is due any minute, this is making me nervous.

I once ordered burger buns with sesame seeds. I would have been happy if they had substituted plain white burger buns, wholemeal buns, soft or crusty rolls of any colour, even hot dog baps. But what did they give me? Hot cross buns!!

Well, my asda shop just came, I'm happy on the whole, except of the three oranges I bought, two look as if they'd been in the fruit bowl for over a month, shrivelled looking with a blackish soggy patch on top.

I don't think it's worth putting a complaint in about since they're very cheap and to be honest we'd use more money on the petrol going to asda in order to complain than we would get back on the 19p oranges!

But the shopping arrived on time, everything there. Shame about the gazillion bags it came with, but I will reuse them.

I think its the pickers in store that are numptys. The actual online and delivery team have always been good.

I've had a few things extra, missing or different but I've always been impressed with the customer service line and have never ended up out of pocket. once got vast amounts of organic meat that was from someone elses. dh very pleased as I am a veggie so don't order any meat!

You can always refuse substitutions you know? I always think that if I was going myself I'd forget things or buy things I didn't need so its really not that different!

I use Tesco online as it is convenient and I can budget better (if I shop instore I usually spend about £30 more regardless of how good I try to be!).
I have just emailed Tesco Customer service as I am continually finding that I have items missing from my shopping, this week it was 4 items, last week 2. Substitutions I can deal with, but when some Muppet just "forgets" to pack items I've ordered (and you still get charged) I get annoyed, you then have to shop instore anyway.

Hardly bloody convenient.

used tescos tons and always get well in date, very rarely a substitute and never on something i have specified no substitute

I use Tesco regularly it is the only supermarket delivery we have around here and normally they are pretty good and my friend and I have turned it into a bit of a sport on what bizarre sustitutions we get.
Last month for instance I ordered girls huggies pyjama pants and got boys ok people may not know the difference but it wasn't even a sustitution it was just what they picked up so never even bothered to read.
A friend of mine ordered AA bateries for her kids toys and was sent AAA batteries the explanation being that some poeple do prefer to use a regular brand???? WTF yeh but it would be handy if they fitted in the toy though.
The drivers are pretty goos here too, they are supposed to wait until you have unpacked if yu want them to but I just get them to dump and run.

I did get a bit bit of solverside Beef that wasn't on my order once and cust serv said to keep it as they couldn't take it back anyway so invited my parents for Sunday dinner that week.

I've always found Tesco online to be great, only once I received something out of date and the customer service person I spoke to was fantastic.

The drivers are always lovely and you don't have to accept the subs.. some people are more sensible than others.

I was sent tomatoes from Tesco that were so mouldy the pack was dripping!

Have used sainsburys since, had no probs so far.

I've had mixed experiences, but all I will say is that if you have a genuine problem with Tesco's and ring their central customer service number (i.e. not the store), they are usually very helpful and offer immediate refunds/discounts etc.

I got £35 off one order because the lorry broke down and I had to go to the store (15 miles away) to collect it.

They can be a bit crap. They've subsitted stuff with completely crap products I wouldn't normally buy before, but that's always been when I've been stupid enough not to specify an alternative. The only time they seriously cocked up for me was at Christmas when they got quite a few things wrong - but they were super apologetic, re-delivered the stuff later the same day, and gave me money off my next shop.

Annoying all the same when they mess up your order, though.

No No NO, I'm expecting my first ever Tescos online delivery in 15 mins! I haven't online shopped for a couple of years, I used to use Ocado and had problems every time. Not just substitutions, but forgetting half my shopping, which you don't realise until you've put it away and find yourself wondering if you forgot to order stuff or not.

Dh is anti online shopping because of the close to sell by date thing, but it's 25 mins to the nearest supermarket here and I wanted to save time. Fingers crossed for me, please.

I've never had any real probs with Tesco.com. Asda have been a fecking nightmare. OUr Tesco driver is always polite, shows you the substitutions and chats to DS while I put the groceries in the hallway. I got £56 worth of stuff but was only charged £36. With Asda, I have to go through the order as inevitably it's wrong. I asked for low alcohol wine and got normal which I can't drink.

I shop online with Tesco. I order some kids toothpaste, just the one tube, but was sent five tubes of it. (which i didnt get charged for) They must think my kids teeth are really bad

I was sent 2 litres of milk that had that day on it as the use by date. What annoys me about it is that I then had to go to the damn shop myself to buy some more - it's all very well them giving a refund but if you actually need the milk...

Am also tempted by Ocado and DH really wants to try it as he thinks our neighbours will think we're posh if they see it being delivered!

Message withdrawn

My only problem with tesco shoppers are the number of plastic bags they use. There must be a better way of doing it. Sometimes you will get one tiny item in one shopping bag.

Message withdrawn

tescos are sh*t, sainsburys much better as are ocado.
Tescos always send rubbish sell by date food and once when I ordred 1lb mushrooms I was sent 1 solitary, lonely looking mushroom all wrapped up in huge swaths of plastic. Their delivery costs are the most expensive too.

I've tried complaining about the short shelf-lifes but apparently the shoppers aren't allowed to look for the ones with a long use by date and have to just take the first one Last week we had 2 packs of beef mince and a pack of pork mince all go out of date before their use by date, grr. I find this happens on a regular basis and it's not my fridge because it has a thermometer and is really cold!

I got the same bad experience from tesco and sainsburys have also just tried ocado, I was very happy with them and there is also more choice